Thank you for sharing your comments with us, We appreciate you reporting this issue so that we can help to resolve the issues with your LG Refrigerator and Craft Ice Maker. Because we've had issues with the craft ice balls not ejecting properly LG has released a software update for those units with a craft icemaker. You can also try the following troubleshooting steps showcased in this video https://www.youtube.com/watch?v=XFj0G2xTZL0 The main thing the software update does is it extends the heater time which now loosens the ice balls from the mold and allows them to drop. Once that happens your icemaker will begin back on its regular cycle of making ice. If these steps don't work, you can always reach back out to us for further assistance at our Customer Service line 800-243-0000.^Tanisha

Hi, Patty! We're happy to hear that you're enjoying your replacement refrigerator, and we're here to assure you that our goal is to provide appliances that stand the test of time! If anything ever does go wrong with your new unit, please be sure to reach out with the link below, and it'll be our pleasure to help. http://spr.ly/6425PgdxN ^Ian

Hello, Victor. We appreciate you sharing what’s happening with your LG Refrigerator. The details about the doors closing on their own and one door popping open when the other is shut help us understand the behavior you’re seeing with your specific unit, and we’d like to take a closer look into this for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your door‑alignment issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-fix-a-french-door-that-wont-close-or-open-properly--20152715589516 ^James

Hi, Will. Thank you for sharing your experience with your LG Refrigerator. We appreciate the details you provided about the cooling issue and the repeated service visits, and we understand how important long‑term performance is when choosing an appliance. The sphere ice feature and overall design clearly stood out for you, and we value you highlighting both the strengths and the areas that impacted your experience. To allow us to properly investigate the details of your specific product model and to see how we can assist with your cooling issue, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for additional guidance: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. ^James

Hi, there. Thank you for taking the time to share your feedback with us. We regret to hear about your experience with the LG Refrigerator (LRFS28XBS) model. We understand the frustration caused by the unit's cooling performance you purchased. We're here to help you resolve this promptly. For assistance and guidance, please visit this link: https://www.lg.com/us/support/help-library/not-cooling-refrigerator-CT10000021-1429710713371. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy