Customer reviews for LG 28 cu. ft. French Door Refrigerator forMember photos
Average at Best
I'm comparing this model to the previous one I've owned (LFX31925ST). My previous model's compressor went out and the price to replace was almost as much as a new one so we had to upgrade - very disappointed in that given our previous model still looks in showroom condition. I'm disappointed to share that after comparing both models, LG has sacrificed functionality as a cost cutting measure. Being in the product development space for almost 15 years, function should never be sacrificed to achieve a set profit margin. There are other areas to leverage your scale to decrease material costs without the consumer being inconvenienced. Pros: -Very aesthetically pleasing. Looks great in the kitchen. Materials are better at resisting fingerprints. -Overall internal space very comparable to my previous 30.7 model -Continues to be priced well for the function you receive compared to the other models Cons: (comparing to my 10 year old LFX31925ST) -Noise a few decibels greater than previous model (enough to hear the difference in a quiet room - wont notice if tv's on or people talking. -Previous model had LED's on side walls of fridge which gave a grander presence and lighted up fridge better -Shelves have decreased in quality and function. Previous model had nice stainless steal accents on the front of the shelves and this model has basic white plastic. Previous top shelf has a feature to push back half the shelf (hide below )to allow for taller objects on second shelf. This model does not have it. You have the adjust/remove the whole shelf if you want to store taller bottles on the middle shelf. -Previous model had a closed cover top door shelf, this one is open requiring you to purchase additional storage bins for smaller items such as ketchup packets, sauces, or butter. -Previous model had door shelf separators that allowed for you to have larger bottles in the back and small water bottles in the front. This helped keep the refrigerator door objects from falling over and allowed for more bottled water storage. -Previous model's water dispenser was much quieter. This one is very loud when filling ice or dispensing water. -Previous model had a small storage slot on the inside of the freezer door that allowed for you to store small items such as ice cream, popsicles, etc. New model does not have that - not a huge loss, but a loss in functionality non-the-less. -Previous model had 3 drawers in the freezer - this one only has 2. Again, not a huge issue, but the previous model did allow for a bit more customization and functionality that was eliminated. -Previous model had 3 drawers in the refrigerator allowing for more customization, this one only has 2. Drawers feel a bit sloppy when using. Seems like there is a bit more play in the drawers than before. To summarize - A decent at best refrigerator that will support your daily needs for a single individual or a family. Plenty of storage for your needs, however quality has decreased over the years. Will look great in your kitchen, but only time will tell if the quality of the Linear Compressor will be sufficient to last you many years to come.
Hey there! Thank you for taking the time to leave a review. We are continuously updating our products, and your feedback is vital to that process. If you have any other ideas, please let us know here: http://spr.ly/6427uxFfX. ^Gaby
Great appliance!
[This review was collected as part of a promotion.] I love my new fridge. It keeps things so nice and cold. I have lots of room and it’s very easy to clean. The underneath freezer is so convenient and roomy. Also luv having ice and cold fresh water right at your fingertips!
Hi, there. Thank you for sharing your experience with us. It’s wonderful to hear how much you’re enjoying your LG Refrigerator (LRFS28XBS) model. This unit is designed to impress with its spacious interior, sleek modern look, and efficient cooling system that keeps everything consistently cold. The roomy bottom freezer and the convenient ice and water dispenser make it a stunning and highly functional addition to any kitchen. To keep your refrigerator performing at its best, we recommend ensuring the interior vents remain clear so air can circulate properly. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy
Device operates fairly quietly
[This review was collected as part of a promotion.] 1) Water/Ice dispenser is poorly engineered as both water and ice are dispersed all over the aperture when filling a glass and clean-up is required after each usage 2) Drawers are constructed of low standard materials and pose a likely risk of damage or functionality
Hi, there. Thank you for taking the time to review the LG Refrigerator (LRFS28XBS) model. We understand that the dispersion of water and ice can be disappointing, and the need for frequent clean-up is an added hassle. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. We appreciate your patience and understanding and assure you that we are committed to providing you with the best possible experience. We will consider your feedback as we continue to improve our products. If you have any further concerns or questions, please reach out to us on social media @LGUSSupport. ^Juvy
LG Lies
[This review was collected as part of a promotion.] Don't buy anything from this website. I had a problem with my order. Called the day of the order- they said they'd call me back- they called back 3 days later- after the fridge was delivered. Be wary- much of what is advertised on the website is false.
Hi there, Thank you for sharing your experience with us. We understand your frustration with the LRFS28XBD refrigerator and the issues you faced with the order process. Your feedback is important, and we’d like to assist you further. To ensure a smoother experience in the future, please double-check product details and delivery information before placing an order. Delivery & Installation - https://members.us.lg.com/store/pm/app/common?pageName=delivery For any current concerns or issues with your order, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. We appreciate your patience and look forward to helping you resolve any remaining issues. —Renzo
Awesome features! Beautiful and elegant
[This review was collected as part of a promotion.] I bought this 9/10/24. It is beautiful but the ice situation is not good for us. It is a very small container. So we upgraded to the dual ice maker and craft ice with the middle drawer that can be used as a fridge or freezer! We received the new fridge and we absolutely LOVE IT! The ice box is still the same size but the craft ice comes out in balls a they last super long! We are extremely happy with the upgraded refrigerator that also has a door in door!
Freezer fan not operating in less than 18 months
I purchased this refigerator not even 18 months ago. While I like the fridge itself, I'm getting an error message that the freezer fan isn't operating properly. I've done the basic trouble shooting of unplugging it for a few minutes to reboot and reset the error. The error comes back. I also tried thawing the freezer and fridge for 3 days in the event that ice buildup was causing the issue. That didn't work either. So my best guess is the fan motor is no longer working, which is ridiculous for a fridge that isn't even 18 months old. Very disappointing. Other than that, it was exactly what I needed as someone who lives alone. Not too fancy or complicated.
Hey there! We definitely want to make sure your refrigerator is working as it should. Since you've already tried resetting and thawing it without success, the next step would be to have it looked at by a technician. Please reach out to us on social media @LGUSSupport with your model and serial number, and we’ll be happy to assist in getting this resolved for you! ^ Diego
Purchased this less than three years ago and the compressor went bad. Warranty only showed 1 year. Cheap crap not American made. It was a mistake to purchase this. Won’t ever purchase a Lg anything ever. Now it won’t let me press 1 on the rating. Only shows 5star. Wow.
Wish the shelves were more interchangeable
[This review was collected as part of a promotion.] Very disappointed with the inability to accommodate taller items, like a box of wine. The adjustable shelf features are nil. It’s a nice looking refrigerator but it’s not very practical. I am considering returning it. It would be nice if shelves didn’t have plastic ledge on one side as the means of holding up the shelf. If each shelf had metal hooks that go into the back, I would be able to move shelves from the left over to the right side. But that’s not an option when shelves are designed this way. Very very disappointed. I think the latch to open the ice maker seems like it would break easily, since it’s plastic. I do like how easy it is to use the water on the door. The spout is easier to see than a fridge I previously had. So I can fill a water bottle easily, without the need for a funnel.
Hello, Jerik. Thank you for sharing your feedback about the LG Refrigerator, model LRFS28XBS. We understand your concerns regarding the shelf design and appreciate your input on the ice maker's latch. Your satisfaction is important to us, and we're here to help. Please send us a private message on our social media platform via @LGUSSupport so that our team can assist you further. We value your feedback and look forward to improving your experience. ^Sam
Great buy
[This review was collected as part of a promotion.] I bought the LG French door ThinQ a little over a year ago. It has been a great buy. It has all space that we need. It has great features. I like the way the compartments are set up. This refrigerator is made with quality materials. I had researched a bit of different types of refrigerators. This was one of the better quality products for what I was looking for.
Hi, there. It’s great to hear your ThinQ LG Refrigerator (LRFS28XBS) has been a solid choice after all your research. We’re glad it’s giving you the space, layout and quality you were aiming for. If you ever need assistance, @LGUSSupport is always ready to help. #LifesGood ❤️^Juvy
Nice design, spacious
I purchased this refrigerator on August 12, 2024. The refrigerator is spacious, maintains temperature and has a lot of nice features. Three minor things, 1. The chilled water dispenser is only good for about one cup before the water is Luke warm. 2. Having one paddle for water/ice takes a little getting used too, not as convenient as having one for water and one for ice. 3. The doors are to loose when they swing open, I open the right side door next to a wall, if it’s not held while opening it will eventually cause damage to the wall. Overall I would strongly recommend






