Customer reviews for LG 28 cu. ft. French Door Refrigerator forMember photos
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[This review was collected as part of a promotion.] Don't buy anything from this website. I had a problem with my order. Called the day of the order- they said they'd call me back- they called back 3 days later- after the fridge was delivered. Be wary- much of what is advertised on the website is false.
Hi there, Thank you for sharing your experience with us. We understand your frustration with the LRFS28XBD refrigerator and the issues you faced with the order process. Your feedback is important, and we’d like to assist you further. To ensure a smoother experience in the future, please double-check product details and delivery information before placing an order. Delivery & Installation - https://members.us.lg.com/store/pm/app/common?pageName=delivery For any current concerns or issues with your order, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. We appreciate your patience and look forward to helping you resolve any remaining issues. —Renzo
Great Features!
[This review was collected as part of a promotion.] I've had this refrigerator for a couple of weeks, and it has been the BEST refrigerator I have ever owned. It cools very well, and it also freezes the food very well. I love everything about it, I recommend it!
Hot Dog a Decent Fridge
[This review was collected as part of a promotion.] Actually I'd give it a 5 star except for one thing. On rare occasion the ice machine clods up if you don't use it often. Otherwise I love the fridge. I like how you can rearrange the shelves for your needs whenever you want. I also like the bottom freezer because I can organize it better than a side by side; and I really like the fact that I can empty the ice-maker and use the one compartment in the freezer for extra ice if I want too.
Wish the shelves were more interchangeable
[This review was collected as part of a promotion.] Very disappointed with the inability to accommodate taller items, like a box of wine. The adjustable shelf features are nil. It’s a nice looking refrigerator but it’s not very practical. I am considering returning it. It would be nice if shelves didn’t have plastic ledge on one side as the means of holding up the shelf. If each shelf had metal hooks that go into the back, I would be able to move shelves from the left over to the right side. But that’s not an option when shelves are designed this way. Very very disappointed. I think the latch to open the ice maker seems like it would break easily, since it’s plastic. I do like how easy it is to use the water on the door. The spout is easier to see than a fridge I previously had. So I can fill a water bottle easily, without the need for a funnel.
Hello, Jerik. Thank you for sharing your feedback about the LG Refrigerator, model LRFS28XBS. We understand your concerns regarding the shelf design and appreciate your input on the ice maker's latch. Your satisfaction is important to us, and we're here to help. Please send us a private message on our social media platform via @LGUSSupport so that our team can assist you further. We value your feedback and look forward to improving your experience. ^Sam
Overall nice fridge, but...
Overall liking the fridge so far. Considerations for consumers and opportunities for improvement for LG include: 1. Too much temperature variation throughout cavernous refrigerator section, confirmed using thermometers. Needs better distribution of cold air throughout 2. Cold air escapes fast - need to get in and get out. Discovered the need to set both refrigerator and freezer sections down as low they will go to maintain temperatures. 3. One of the refrigerator doors could use a more thoughtful storage compartment/space for small items. Prior fridge had a "junk drawer" in a door higher shelf that was perfect. 4. Ice compartment on the small size considering the overall size of this fridge. Also an annoying thing we have discovered is the right size of the ice storage compartment must get a little warmer, and the ice there tends melt a little then clump together and won't drop when distributing ice cubes from the external door. Requires going into the ice compartment door every few days if we think about it and break up the ice, which commonly causes us to scrape our hand knuckles on the tight space in the process.
Overall good appliance with some caveats
[This review was collected as part of a promotion.] We bought this French Door 28 cu. in. Refrigerator as a replacement for an older 27 cu. in. premium brand dual door refrigerator. The LG has satisfactory to good interior food storage space; however, not too please with the small ice maker capacity nor the longer delay of the door ice/water touch-button functionality. The overall discounted price-point was ok, but given it's short-commings, I would be disappointed had I paid more for it.
Hi there. Thank you for reaching us. We're so sorry to hear that our French Door 28 cu. in. Refrigerator hasn't met your expectations, especially regarding the ice maker capacity and door ice/water touch-button functionality. We can imagine how frustrating it must be to notice these issues. First and foremost, thank you for choosing LG and giving us the opportunity to improve our products. We're glad to hear that the interior storage space is satisfactory to good, which is one of the key aspects of a refrigerator. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Great fridge!
[This review was collected as part of a promotion.] I love my new refrigerator, however, it was a lot of extra trouble getting it up and running and cost us extra dollars. Once it was set up, the store gave us a generous credit for our troubles, which was nice. The LG fridge is everything I wanted, the only problem being that the upper door does not shut automatically, we have to make sure we push it closed.
[This review was collected as part of a promotion.] I am a big fan of LG everything i own is Lg. This particular refrigerator not quite as happy with it as I have been other LG products. I think there has to be a better way to open bottom little draw in refrigerator without having to open both French doors that is awkward. The freezer need another pull out drawer not deep and take away the big bottom tubs
Freezer fan not operating in less than 18 months
I purchased this refigerator not even 18 months ago. While I like the fridge itself, I'm getting an error message that the freezer fan isn't operating properly. I've done the basic trouble shooting of unplugging it for a few minutes to reboot and reset the error. The error comes back. I also tried thawing the freezer and fridge for 3 days in the event that ice buildup was causing the issue. That didn't work either. So my best guess is the fan motor is no longer working, which is ridiculous for a fridge that isn't even 18 months old. Very disappointing. Other than that, it was exactly what I needed as someone who lives alone. Not too fancy or complicated.
Hey there! We definitely want to make sure your refrigerator is working as it should. Since you've already tried resetting and thawing it without success, the next step would be to have it looked at by a technician. Please reach out to us on social media @LGUSSupport with your model and serial number, and we’ll be happy to assist in getting this resolved for you! ^ Diego
VERY CHEAP PRODUCT WITH A MAJOR DESIGN FLAW
[This review was collected as part of a promotion.] One STAR due to deign flaw. I wanted to replace the LG refrigerator that I bought 10 years ago which was a very high quality unit. I sought out the one that closely matched the appearance of that last model. Got it installed, and I discover this is a very cheap product. The worst part is the design flaw where the right side door requires extra force to get it to close. I'd say 3 to 5 lbs although I do not have a way to measure this. I am returning this refrigerator. I'm shocked LG would think anyone would be happy with this design. Were it not of ratios design, I'd have lived with the overall cheapness but this "flaw" kills the purchase for me. See the video. (WELL SO FAR I SEE NOW WAY TO ADD THE VIDEO UNLES IS WILL HAFE HTAT OPTION AFTER I HIT SUBMIT) The question is will I get another LG to go to a different brand. I now question LG given the low quality I see on this unit.
Hey there! We want to make sure that you're able to use your LG refrigerator effectively and efficiently so you can have the best experience with it. This link (https://tinyurl.com/2cupzokb) can provide troubleshooting tips to help with the door of your fridge. So we can make sure you're fully taken care of, please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about any troubleshooting for your fridge, and we'll be ready to help! *Josh






