Hello. Thank you for sharing your experience with your LG Refrigerator. An ice maker failure right at the one-year mark can definitely raise questions, especially when it impacts daily use. For reference, you can explore LG refrigerator ice maker support and warranty coverage here: https://www.lg.com/us/support/help-library/lg-refrigerator-craft-ice-maker-guide-CT10000021-20150777965681. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this ice maker issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Thank you for providing us with valuable feedback. We apologize that you had such an experience with your LG Refrigerator Icemaker. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.

We're happy to know that the feature has meet your expectations. We definitely love it as much as you do and should you need any help or have any questions, feel free to let us know and we'll be more than happy to help you. ~Anthony

We hate to hear this and the repair was accepted by a service center on 8/8. They will be reaching out to your for scheduling. Sandy

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki