Customer reviews for LG 27 cu. ft. Side-By-Side Refrigerator with InstaView forMember photos
Verified Purchase
I don't really see a reason for the special sphere
It was a good price but took forever to be delivered. It has the app that is great if I want to make sure it is at temp, it doesn't track power usage unless I live in an area the power company has special equipment. It doesn't have handles and a review I read he said it was hard for him but he was like 6'4" and could grab it from the top but the top doesn't have a grip. The handled is the opening in the middle and it is low on the fridge. It doesn't have that much freezer space as it has two icemakers. I don't really see a reason for the special sphere shaped ice except to say, "I have ice balls". I wouldn't buy it again no matter the savings that I got.
Verified Purchase
Door fitment
Found right door about 1/4 inch lower than the right. Attempted adjustment but will not move up enough. Fridge seems to be fine otherwise.
We’re sorry to hear about the door alignment concern on your LRSOS2706S. A slight height difference can sometimes be corrected with hinge or leveling adjustments, but it should align properly. We’d be happy to review this with you to ensure everything is set up correctly. Please contact our LG CareQ Team at 1-888-542-2623 with your model and serial number for assistance. You can also reach us via: 💬 WhatsApp: https://www.lg.com/ca_en/support/contact/whatsapp 💻 Live Chat: https://lg-chatbot.com/web/ca?locale=en_CA ✉️ Email: https://www.lg.com/ca_en/support/email We appreciate you bringing this to our attention.
Ice makers
Ice makers. I purchased my side by side refrigerator in April or May 2022. Since then I have had to replace both the craft and indoor ice makers. They stopped working for no reason. LG kindly replaced the craft ice maker at no charge, but I am on my third replacement part for the indoor ice maker hoping encompass got it right this time. The first part would not fit into the door and the second part was completely wrong.
Hi, Charles. Thank you for taking the time to share your review regarding your LG LRSOS2706S Refrigerator. We appreciate you bringing your experience with both ice makers to our attention, as having a steady supply of ice is essential for your everyday convenience. For future reference to help ensure optimal ice production, verify that the freezer temperature is set at or below 0 degrees Fahrenheit and ensure the ice maker power switch is turned on. You can also explore additional helpful information regarding ice production and craft ice troubleshooting at https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181?srsltid=AfmBOoor3j77kgKb9lZvfNgxjJGx8RqgOa7Pruf5TNrvzZX1Dff6x6mB and https://www.youtube.com/watch?v=zT0RRMr_6IQ. We want to ensure your appliance operates smoothly and reliably for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Terrible purchase
This is one of the worst purchases I've ever made in life! I've only had the refrigerator for a year and have done about 8 maintenance requests. Can never get anyone on the phone who speaks clear English and LG keeps giving me the runaround. I have to unplug my refrigerator every two weeks and let it manually defrost so that it can produce ice and cool properly!
Hi Michael, thanks for sharing your experience with your 27 cu. ft. Side‑By‑Side InstaView Refrigerator model LRSOS2706S. We understand you’ve been dealing with repeated maintenance requests, ice issues, and having to manually defrost just to keep the refrigerator cooling properly. We appreciate you taking the time to explain what’s been happening, and we understand how stressful it feels when your refrigerator isn’t performing the way you need it to. You can try a couple of quick checks that may help with cooling and ice production: - Make sure the refrigerator has proper airflow around the back and sides - Confirm the doors are sealing fully and not letting warm air in - Check that interior vents aren’t blocked by food items For more guidance, you can review this helpful cooling resource: https://lgparts.com/blogs/post/refrigerator-repair-guide-not-cooling If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ‑Rich
Do NOT buy this !
Do NOT buy this ! Our ice maker froze up in less than one year and cannot be fixed!!!!!!! Total piece of garbage !! Two repair visits and the guy gave up. Said can't do anything. But he didn't submit it so we can do a resolution. So far we are getting the run around. Legal action is needed class action is needed. Lg sucks!
Hello. Thank you for sharing your review regarding your LG LRSOS2706S Refrigerator. We appreciate you taking the time to share your experience with us, and we want to ensure you receive the proper support for your appliance. To help address ice production issues, verifying that the freezer temperature is set at or below 0°F and checking that the ice maker power switch is turned on can help restore normal operation, and additional details can be found at https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181?srsltid=AfmBOoor3j77kgKb9lZvfNgxjJGx8RqgOa7Pruf5TNrvzZX1Dff6x6mB We are committed to assisting you through this process and getting your service status reviewed. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Never again
We purchased an LG refrigerator and have had various problems with it since the beginning. That, coupled with the lack of warranty response on the part of LG, has convinced me to never purchase another LG product of any kind. If it says LG, I'll pass right on by.
Hi. We appreciate you sharing your thoughts and experience regarding your LG LRSOS2706S Refrigerator. We recognize your experience with the overall performance and initial setup of your unit. To help restore optimal cooling, please clean the condenser coils at the bottom back of the unit, ensure the doors are completely sealed without any obstruction, and verify that the temperature settings are properly set. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Ice freezes up and does not dispense
Purchased refrigerator less than a year ago. Ice dispenser freezes up and no ice will dispense. Repair person came twice and said it can’t be fixed. Seeking a solution from LG. Very disappointed. I would never buy this refrigerator if I knew it had these problems. Buyer beware!
Hi, Ted. Thank you for taking the time to share your review regarding your LG LRSOS2706S Refrigerator. We appreciate you sharing your experience with the ice dispensing performance and your recent interactions with service support. Having a reliable ice dispenser that operates smoothly is key to enjoying your appliance, and we want to help ensure yours functions as intended. As a helpful troubleshooting step, check the ice chute for any frost or small piece buildup and clean the area thoroughly, then ensure the dispenser door seals tightly after each use to prevent warm air from entering. You can also view additional guidance by visiting https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-dispenser-issues--20150177934291?srsltid=AfmBOooX97VI2kx0WDJZwSqO5kcb6v2aEym8CRNTiJXJPA9XhouSrELE. We are dedicated to providing you with reliable options for your unit. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Broken
This refrigerator was pricey. It's been broken (does not cool, fridge or freezer) for about a month. It's reported to me this is still under warranty, however it's been three weeks with out a dispatched service tech. Meanwhile, I don't have a refrigerator and and spending ungodly amounts on groceries!
Hi, Kenendy. We appreciate your time sharing your review regarding your LG LRSOS2706S refrigerator. We recognize your experience with the loss of food due to the cooling failure of your unit. To help maintain airflow while waiting for service, make sure the door gaskets are clean and sealing tightly, and ensure the interior vents remain unobstructed. You can review this video guide for additional tips: https://www.youtube.com/watch?v=c2GEZvlbtrQ. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Horrible product
This was a letter to the office of the president and as of today I still Do not have a working refrigerator. I am writing to formally request that LG replace my refrigerator, Model LRSOS2706S/01, Serial Number 301MRMD08915. I purchased this refrigerator in 2023 with the expectation that it would provide many years of dependable service. Instead, in approximately two years, this refrigerator has experienced four separate component failures. Despite multiple repair attempts, the appliance has continued to fail, and I no longer have confidence in its reliability or safety. The most recent failure caused the refrigerator and freezer to stop cooling completely. As a result, I lost approximately $600 worth of food, including meats, cheeses, seafood, frozen vegetables, and breads. Even more concerning, the refrigerator failure resulted in a substantial water leak that caused extensive damage to my home. Professional water mitigation was required, including removal of flooring, baseboards, trim, and other affected materials. Industrial drying equipment was installed throughout the home to prevent additional damage. The total cost of the water mitigation and repairs is approximately $17,000.00. This incident has caused tremendous disruption, inconvenience, and stress, in addition to the financial impact of filing a significant homeowner's insurance claim. After four component failures and nearly $17,000.00 in property damage, I believe it is clear that continued repairs are not an appropriate solution. I purchased an LG appliance expecting quality and reliability, but my experience has been the exact opposite. I respectfully request that LG: Replace this refrigerator with a new unit of comparable value rather than attempting another repair. Reimburse me for my approximately $600.00 in spoiled food. Review my case at the Executive Customer Relations level due to the repeated failures and the extensive property damage caused by this appliance. I have maintained this refrigerator properly and have cooperated fully with every repair process. However, after four component failures in such a short period, I have completely lost confidence in this product. I believe replacing the refrigerator is the only reasonable and fair resolution. I hope LG will stand behind its products and demonstrate its commitment to customer satisfaction by resolving this matter promptly. Thank you for your time and consideration. I look forward to your response.
Hello, Mazie. Thank you for taking the time to share your review regarding your LG LRSOS2706S Refrigerator. We recognize your experience with the repeated component failures, the temperature performance, the loss of food, and the water leak affecting your home. To assist with moisture and temperature management, ensure the unit is level and the water line connection is secure, and you can review our leak troubleshooting guide at https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-a-leaking-refrigerator--20152715569705?srsltid=AfmBOorxQKCp37kqCaGfm9aFhjiNqXJrS9jr_I70-LKikCr1X_0_B4Fv as well as watch our video guide at https://www.youtube.com/watch?v=c2GEZvlbtrQ. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can review your request and best assist with your unit. ^James
Horrible product/service.
I will NEVER purchase an LG product again and encourage others to do the same. Compressor stopped after 5 years. Waited TWO MONTHS to get something done. No one to repair fridge (couldn’t locate a repairman the could service). Years ago I purchased a front end loader washer. Panel would falter every other month. The dryer was great. ZERO stars
Hello. We appreciate you sharing your feedback regarding your LG Refrigerator model LRSOS2706S. We recognize your experience with the cooling failure of your unit and the service scheduling process for your appliance. To help check basic operation, ensuring the condenser coils are clean and verifying that the refrigerator doors seal tightly can help maintain proper cooling efficiency: https://m.youtube.com/live/c2GEZvlbtrQ?t=19s. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James