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Customer reviews for LG 27 cu. ft. Side-By-Side Refrigerator with InstaView for
LG 27 cu. ft. Side-By-Side Refrigerator with InstaView
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Showing 561-570 of 688 reviews
Aug 4, 2024
Gloria A
5 out of 5 stars review

Quick solution & easy self installation

[This review was collected as part of a promotion.] I have had trouble with the craft ice maker in my frig making loud noises. With a quick conversation online, the replacement ice maker was sent, along with very simple install instructions. In addition, a new water filter was also sent, all free of charge.

Review from lg.com
Helpful?3MYQDTK4PY0918183863704
reply from LG

Hi, Gloria. Thank you for sharing your experience with your LG Refrigerator (LRSOS2706D) model. It’s great to hear that our support team was able to quickly assist you and get a replacement craft ice maker and water filter sent out — and that the installation instructions were simple to follow. We’re glad the process was smooth and taken care of at no cost to you. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy

Jun 6, 2024
Great but watch for
5 out of 5 stars review

Enjoying it!

[This review was collected as part of a promotion.] I really enjoy our refrigerator. The only downside is our craft ice ball machine started making a loud knocking noise about a year and a half of purchase. Good thing we were still in our warranty time! They are going to replace that. So I would recommend buying the extended warranty. Other than that, it’s great!

Review from lg.com
Helpful?3MYQDTK4PY0918183863704
reply from LG

Hi, There! Thank you for sharing your experience with your LG refrigerator. We're delighted to hear that you enjoy it overall. We're sorry to learn about the issue with the craft ice ball machine, but we're glad to hear that it's being addressed under the warranty. Your recommendation to consider the extended warranty is well-noted and we appreciate your feedback. If you have any further questions or need assistance, feel free to reach out to our Social Media Team @LGUSSupport. They will be more than happy to assist you. Thank you for choosing LG! ^James.

Sep 1, 2022
BarbaraZ
4 out of 5 stars review

Big Fridge/Freezer Low ice production

So I really like this refrigerator. It has more space then my old one and works great! I did not give it 5 stars because of the ice maker. For some reason, we use alot of ice in my house. The craft ice is awesome for water bottles because they never melt, but the regular ice maker makes small ice cubes. Smaller ice cubes = more ice used in the each glass. I really like this appliance, so my solution was to purchase a counter top ice maker (which I also love now).

Review from lg.com
Helpful?3MYQDTK4PY0918183863704
Feb 17, 2022
Florida22
4 out of 5 stars review

Large

[This review was collected as part of a promotion.] Overall I like this frig. Just a couple of design suggestions: Draw handles should be on the top not the bottom. The draws are at the very bottom of the frig and this design is awkward. Also, the bottom draw of the frig side is to tight. In my house, there is a wall on that side, the only way to open the draw is to have the door open all the way and I can not open it.

Review from lg.com
Helpful?3MYQDTK4PY0918183863704
Nov 29, 2024
STEPHEN OGINNI
5 out of 5 stars review

I have the best and greater experience

[This review was collected as part of a promotion.] This is the best company for anybody to use. I recommend this to a lot of people. They are very reliable and they are ready to help no matter how the situation may be. Just want to use your opportunity to say thank you Rodrigo to LG for your support and technical Thank you you

Review from lg.com
Helpful?3MYQDTK4PY0918183863704
reply from LG

Hello, Stephen. Thank you for sharing your thoughts about your LG Refrigerator. We’re delighted to hear that our reliability and support have impressed you and that Rodrigo provided excellent technical assistance. It’s wonderful to know the dedicated service has made such a positive difference for you. To ensure your product continues to run efficiently you can perform a power cycle by unplugging the unit for thirty seconds to refresh the system. For more feedback or questions please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Dec 24, 2023
Micks66
2 out of 5 stars review

Craft Ice maker does not work.

This refrigerator is really nice, easy to organize everything. The ice machine is terrible. We've tried online troubleshooting and have not had success. It was really great when the craft ice machine worked everyone loved it. The fridge is less than a year old.

Review from lg.com
Helpful?3MYQDTK4PY0918183863704
reply from LG Digital Care Team

Hi Micks, thanks for sharing your experience with the LRSOS2706D refrigerator — we’re glad to hear you’ve enjoyed its layout and organization, but we understand how disappointing it is when the Craft Ice maker doesn’t perform as expected. This model features LG’s Dual Ice Maker with Craft Ice™, designed to produce slow-melting round ice for premium drinks. If troubleshooting hasn’t resolved the issue, here are a few steps that may help: Craft Ice Maker Tips Reset the ice maker: Press and hold the Test button until you hear a chime. This can restart the ice-making cycle. Check the water line: Make sure it’s securely connected and not kinked or blocked. Verify freezer temperature: The freezer should be set to 0°F or lower for optimal ice production. Clear frost or debris: Inspect the ice maker compartment for buildup that could interfere with operation. Run Smart Diagnosis™: If your fridge is connected to the LG ThinQ app, this feature can help identify issues. You can find more detailed troubleshooting steps here: https://www.lg.com/us/support/help-library/lg-refrigerator-craft-ice-troubleshooting--20153135622329 For any further assistance, feel free to DM us at @LGUSSupport. ^Rich

Aug 26, 2024
Horrible technician
1 out of 5 stars review

Horrible

[This review was collected as part of a promotion.] Broke down after 2 years took over 1 1/2 to get it fixed, first tech Juan lied about fixing it, was using vulgar language on his cell phone, said he was coming back but closed the ticket, worst experience ever had to throw out food, expensive medications Worst experience ever

Review from lg.com
Helpful?3MYQDTK4PY0918183863704
reply from LG Digital Care Team

Hello, thank you for reaching out and sharing your thoughts about the repair process for your French door refrigerator. We're passionate about delivering outstanding customer service and aim to make the repair experience completely seamless. Please send us a private message at @LGUSSupport, and we would be delighted to discuss your feedback in more detail. Looking forward to connecting with you soon. ~Ivy

Mar 2, 2022
Dwayne the Handyman
5 out of 5 stars review

Great unit ~ Useful Features ~ -7 degrees Freezer

[This review was collected as part of a promotion.] We got this model because it has a lot of useful features. We really like the Craft Ice. It makes nearly perfect ice globes that melt much slower and are nearly crystal clear. And we still have the regular ice. Having the ability to see inside the fridge by just tapping on the front glass panel twice is a real useful feature and makes it so we are not standing in front of an open door looking for something. It took me quite a while to get it leveled and get the doors even. But I eventually got it just right. I had a very difficult time getting the freezer door adjusted at first. It would seal at the top and bottom but not in the middle but once I got it very close I left it alone for a couple of days and it eventually sealed all the way.

Review from lg.com
Helpful?3MYQDTK4PY0918183863704
Jan 18, 2022
WinniesMom09
5 out of 5 stars review

Love this refrigerator!

[This review was collected as part of a promotion.] I got this 3 weeks ago because my other basic fridge was slowly dying. I have never had such a fancy fridge. Love that you can knock on the door and see what is inside. It is well made and looks great in my kitchen. Was not sure about side by side doors but now I love it. There was a little ding in the door as soon as the guys that delivered it took it out of the box they came an told me. it is not that noticeable. The ice maker is awesome as well as the craft ice maker. It keeps everything cool. It is perfect!

Review from lg.com
Helpful?3MYQDTK4PY0918183863704
Sep 22, 2024
Anonymous
5 out of 5 stars review

wife likes it

[This review was collected as part of a promotion.] bought it a couple of months ago and we love it. only complaint was it took a will to get the ice cubes to stop tasting funny. Threw a 5 0r 6 bunkers of ice away and it stopped. i think it was the water line they made me buy. before they would hook it up.

Review from lg.com
Helpful?3MYQDTK4PY0918183863704
reply from LG

Hello, Roger. We appreciate you sharing your experience with your LG Refrigerator. It’s great hearing that you’re loving it after a couple of months. Ice can sometimes pick up a taste when a new water line is installed, so it makes sense that it cleared up after a few batches — sounds like everything is running just the way it should now. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James