Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane

Thank you so much for the amazing feedback Douglas! We’re thrilled to hear that you’re loving your new refrigerator. It’s fantastic to know that the quiet operation and spacious design are making a big difference, and the Craft Ice feature is definitely a game changer for keeping drinks cold without dilution. The Knock Knock feature is such a great way to stay organized, too! We’re so glad it’s making your life easier and more enjoyable. If you ever need anything, we’re always here to help, just a private message away through our social media platform @LGUSSupport! Enjoy your refreshed fridge experience! ^Anthony

Hi, There! Thank you for sharing your experience with your LG refrigerator. We're delighted to hear that you enjoy it overall. We're sorry to learn about the issue with the craft ice ball machine, but we're glad to hear that it's being addressed under the warranty. Your recommendation to consider the extended warranty is well-noted and we appreciate your feedback. If you have any further questions or need assistance, feel free to reach out to our Social Media Team @LGUSSupport. They will be more than happy to assist you. Thank you for choosing LG! ^James.

Hello, Stephen. Thank you for sharing your thoughts about your LG Refrigerator. We’re delighted to hear that our reliability and support have impressed you and that Rodrigo provided excellent technical assistance. It’s wonderful to know the dedicated service has made such a positive difference for you. To ensure your product continues to run efficiently you can perform a power cycle by unplugging the unit for thirty seconds to refresh the system. For more feedback or questions please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hi Micks, thanks for sharing your experience with the LRSOS2706D refrigerator — we’re glad to hear you’ve enjoyed its layout and organization, but we understand how disappointing it is when the Craft Ice maker doesn’t perform as expected. This model features LG’s Dual Ice Maker with Craft Ice™, designed to produce slow-melting round ice for premium drinks. If troubleshooting hasn’t resolved the issue, here are a few steps that may help: Craft Ice Maker Tips Reset the ice maker: Press and hold the Test button until you hear a chime. This can restart the ice-making cycle. Check the water line: Make sure it’s securely connected and not kinked or blocked. Verify freezer temperature: The freezer should be set to 0°F or lower for optimal ice production. Clear frost or debris: Inspect the ice maker compartment for buildup that could interfere with operation. Run Smart Diagnosis™: If your fridge is connected to the LG ThinQ app, this feature can help identify issues. You can find more detailed troubleshooting steps here: https://www.lg.com/us/support/help-library/lg-refrigerator-craft-ice-troubleshooting--20153135622329 For any further assistance, feel free to DM us at @LGUSSupport. ^Rich

Hello, thank you for reaching out and sharing your thoughts about the repair process for your French door refrigerator. We're passionate about delivering outstanding customer service and aim to make the repair experience completely seamless. Please send us a private message at @LGUSSupport, and we would be delighted to discuss your feedback in more detail. Looking forward to connecting with you soon. ~Ivy