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Customer reviews for LG 27 cu. ft. Side-By-Side Refrigerator with InstaView for
LG 27 cu. ft. Side-By-Side Refrigerator with InstaView

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Showing 541-550 of 676 reviews
Mar 1, 2023
Lacie2828
1 out of 5 stars review

THE DOOR BASKETS WONT STAY ON

I bought this last December. And if one gallon of milk is put on the door basket, it falls and knocks off all the other baskets. Wel we quit using that shelf, now the second door basket / shelf is doing the same. It fell, broke the produce basket, and the glass top. FAULTY DESIGN ON THE DOOR BASKETS!! They just fall off!!

Review from lg.com
Helpful?3MYQDTK4PY0918183863704
reply from Social Media

Thank you for taking the time to review our product. We’re so sorry that the product did not meet your overall needs. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly

Feb 14, 2022
Kjsar
5 out of 5 stars review

Sleek Look

[This review was collected as part of a promotion.] I bought this product in November 2021 and love it. It was available in store and delivered the next day. We love the window and clean look that it adds to our kitchen. Plenty of space for everything we need, especially with the double doors!

Review from lg.com
Helpful?3MYQDTK4PY0918183863704
Mar 4, 2022
MJ1959
5 out of 5 stars review

Love it!

[This review was collected as part of a promotion.] Had this refrigerator for 2 months now and I love it! Really happy with the space and bought this because of the craft ice maker. It takes a long time to make ice initially, but now I have plenty of craft ice. It is just me and my husband, so I'm waiting to see if there's enough ice for a party.

Review from lg.com
Helpful?3MYQDTK4PY0918183863704
Aug 22, 2023
Coco88
1 out of 5 stars review

I won't recommend it at all.

[This review was collected as part of a promotion.] We purchased it in May 2021, delivered and professionally installed in August 2021. We followed the instructions and replaced the filters several times, but the water tastes like medicine (chemical). It has been a year. Now we learned to throw away a half gallon of water every time and every day before the medicine-taste goes away! I think this is a common and known issue to similar LG refrigerators because we had the same experience with all LG refrigerators that we found in the airBnB rental homes.

Review from lg.com
Helpful?3MYQDTK4PY0918183863704
reply from Customer Care

Hi Coco, we understand you're having difficulty resolving the bad taste in the water dispensor your fridge. We're here to assist! Please note different types of water lines can impart different odors and tastes, such as plastic, rubber, or even chemical. The issue may be due to your water line. You can check to see if this is the case by pulling the fridge out of power, turning off the water supply, and disconnecting the water supply line from the fridge. Once disconnected, turn the water supply on and check the taste of the water from the line. If the taste is present, your water supply line could be the cause of the taste. As you said you've changed the filter and flushed water, please reach out to our team on Facebook and Twitter at the handle @LGUSSupport. We'd be happy offer further support. Feel free to send us a DM/ PM on Twitter or Facebook! ^Chris

Nov 20, 2021
Youngwk
2 out of 5 stars review

Horrible door bin/shelf design

[This review was collected as part of a promotion.] Like everything about the fridge BUT LG designed flawed system to hold door/bins. When we shut the doors bins/shelves fall off the shallow/small mounts. Everything comes crashing down. Either redo the molds for the bins to be a few millimeters wider or redesign the mounts. I've submitted a warranty claim to see how LG will handle this.

Review from lg.com
Helpful?3MYQDTK4PY0918183863704
reply from LGE Social Media

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane

Nov 28, 2021
Sierra0227
3 out of 5 stars review

Love the craft ice and the modern appearance

[This review was collected as part of a promotion.] I bought a month ago and while I love it we have been unable to use the water and ice maker on the door and we have yet to have a technician dispatched to us after putting a request in over 3 weeks ago.

Review from lg.com
Helpful?3MYQDTK4PY0918183863704
reply from LGE Social Media

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Jan 5, 2025
Douglas16
5 out of 5 stars review

Love it!

Love this refrigerator! My last one ran all the time. So quiet and cavernous. I literally was able to combine 2 refrigerators into one! Love the craft ice. I use it for everything and love how it keeps drink cold without dilluting them. I use the knock knock feature to quickly look inside to make my shopping list.

Review from lg.com
Helpful?3MYQDTK4PY0918183863704
reply from LG Digital Team

Thank you so much for the amazing feedback Douglas! We’re thrilled to hear that you’re loving your new refrigerator. It’s fantastic to know that the quiet operation and spacious design are making a big difference, and the Craft Ice feature is definitely a game changer for keeping drinks cold without dilution. The Knock Knock feature is such a great way to stay organized, too! We’re so glad it’s making your life easier and more enjoyable. If you ever need anything, we’re always here to help, just a private message away through our social media platform @LGUSSupport! Enjoy your refreshed fridge experience! ^Anthony

Aug 4, 2024
Gloria A
5 out of 5 stars review

Quick solution & easy self installation

[This review was collected as part of a promotion.] I have had trouble with the craft ice maker in my frig making loud noises. With a quick conversation online, the replacement ice maker was sent, along with very simple install instructions. In addition, a new water filter was also sent, all free of charge.

Review from lg.com
Helpful?3MYQDTK4PY0918183863704
reply from LG

Hi, Gloria. Thank you for sharing your experience with your LG Refrigerator (LRSOS2706D) model. It’s great to hear that our support team was able to quickly assist you and get a replacement craft ice maker and water filter sent out — and that the installation instructions were simple to follow. We’re glad the process was smooth and taken care of at no cost to you. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy

Jun 21, 2024
Curtis1992
4 out of 5 stars review

Nice design

[This review was collected as part of a promotion.] Just bought this over a month ago, super happy with the decision so far. Only rating a 4 since we haven’t had it long. I love that it makes two separate ice cubes! I believe that’s my favorite part! Yes it’s cool that you can knock and the light comes on, but honestly I think I’ve only done that once since having it.

Review from lg.com
Helpful?3MYQDTK4PY0918183863704
Feb 17, 2022
Florida22
4 out of 5 stars review

Large

[This review was collected as part of a promotion.] Overall I like this frig. Just a couple of design suggestions: Draw handles should be on the top not the bottom. The draws are at the very bottom of the frig and this design is awkward. Also, the bottom draw of the frig side is to tight. In my house, there is a wall on that side, the only way to open the draw is to have the door open all the way and I can not open it.

Review from lg.com
Helpful?3MYQDTK4PY0918183863704