Hi, Melissa. Thank you for sharing your experience with your LG Refrigerator. We appreciate your feedback regarding the refrigerator control panel failure and the frustration of having the part on back order without a clear timeline, especially during the holiday season. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this refrigerator repair and parts availability issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for future reference on LG appliance repair and support services: https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-a-control-panel-that-will-not-respond--20153121171275. ^James

We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

Hey there. Thank you for sharing your love for our LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.

It's our pleasure to provide the best product possible to our customers, and we're glad this commitment was reflected in your experience using the LG 27 cu. ft. Side-By-Side InstaView™ Refrigerator, model LRSOS2706S. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. Thanks for choosing LG and thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to assist you. ^Danee

Hey there, We understand how vital necessary repairs may be and want to ensure that you've been provided with the best resolution available for your LG Ice Maker. Please send us a Private Message with any additional details along with your phone, model and serial number, so our team can further look into this. Thank you! This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: LG Global Twitter: @LGUSSupport. Customer Service 800-243-0000. ~ Tanisha

Hi, thank you for your review. We're glad to hear your fridge is back in working condition! We're available for your support should you need additional assistance. Please see our contact options here: https://www.lg.com/us/support/contact. ^Chris