We appreciate you for taking the time to communicate with LG about your experience. Your feedback is very important to us and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need assistance with your LG refrigerator, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info, or call our Customer Service (800) 243-0000 and we'll be happy to assist. Thank you. ^Jolly

Hello! Thank you for sharing your review of your LG LRSOS2706S refrigerator! We are happy to hear that your family really enjoys having the Craft Ice feature for your daily drinks. We also hear your feedback regarding the frequency of repairs needed for the ice maker, and we will certainly share your experience directly with our product team. If you ever need any assistance in the future, please feel free to reach out to @LGUSSupport. ^James

Thank you so much for bringing this issue to our attention. We completely understand how frustrating it can be when things aren't working as they should. Please know that we take all problems very seriously, and we are absolutely committed to resolving them for you as quickly as possible. If you ever need assistance, please don't hesitate to direct message us on Facebook or Twitter using the handle @LGUSSupport. It would be a pleasure to help you in any way we can. To expedite the process, please include the model and serial numbers of your refrigerator when you message us. Thank you for taking the time to reach out! ~Rita

Hi, John. Thank you for taking the time to share your review about your LG Refrigerator, model LRSOS2706S. We understand your inquiry regarding both ice makers not functioning properly and your experience with getting assistance for them, and we always strive to ensure our kitchen appliances deliver reliable, premium, and dependable performance your household expects from our brand. To help optimize your ice production and ensure the internal systems cycle correctly, we recommend checking that the freezer compartment temperature is set at or below zero degrees Fahrenheit, as optimal ice-making requires sustained cold temperatures to trigger the harvest mechanism. It is also beneficial to verify that the home water line valve is fully open and that the water filter has been replaced within the last six months, as low water pressure or a clogged filter can prevent both ice systems from filling properly. For comprehensive, step-by-step guidance on resolving ice-making operational concerns, please visit our official support resource here: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hey there! We’re here to support you and make sure your LG fridge performs the way it should. Let’s take a closer look and find the best path forward together. Just send us a private message at @LGUSSupport with your contact details. We’re ready to help and look forward to hearing from you. ^David