We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy

Awesome, this is what we look forward to hearing! Seems like your all ready for the summer heat with that craft ice. We want to say thank you for your feedback as it is very important for us to continue to bring you our best ~Tanisha

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We'll make sure to pass this to our team, this will surely make their day! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly

Hey there, that's not what we like to hear! We strive for a high level of products and standards, and it is unfortunate to hear this has been your experience so far. Please send us a private message via our social media accounts, @LGUSSupport, so we can assist you more in detail. ~Tegan