Hey there, Maria. We appreciate your review on the 27 cu. ft. Side-By-Side InstaView™ Refrigerator. We rely on our customers, like you, to let us know what we're doing right and wrong so we can continue to provide the best experience possible. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Anthony

Thank you for reaching out to us about the issues you're experiencing with your LG 27 cu. ft. Side-By-Side InstaView™ Refrigerator, model# LRSOS2706D. We understand how frustrating it can be when your appliance doesn't perform as expected. This link will help you solve the cooling issue with your refrigerator: https://www.lg.com/us/support/help-library/not-cooling-refrigerator-CT10000021-1429710713371 For any additional assistance and for us to determine why your unit resets itself, please send us a private message on Facebook or Twitter using @LGUSSupport. Our team is always available to help you. ^Winie

We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha