We're sorry to hear you're not seeing the results you expected from Scotts Turf Builder Lawn Food. We understand that a healthy lawn is a source of pride, and we want you to be happy with your yard. The most common reason a lawn doesn't respond to fertilizer is soil pH. Think of it like this: your grass needs the right conditions to soak up those nutrients. The ideal pH range for your lawn is between 5.5 and 7.5. If your soil is outside that range, it's like trying to drink through a straw that's clogged – the nutrients just can't get in. We want you to be confident in our products, so we offer a product guarantee. If for any reason you're not happy with the results after using Scotts Turf Builder Lawn Food, you can get your money back. Just give us a call at 888-270-3714 and we'll help you out. We're here to make sure you get the results you deserve.

Thank you for your feedback. We sincerely apologize that the bag was ripped open. We take our consumers concerns very seriously and will make sure to pass your concerns to our quality assurance team. If we may be of any assistance, please reach out to us at 888-270-3714.