We&#39;re sorry to hear you&#39;re not thrilled with Scotts Northern Turf Builder Lawn Food, and we appreciate you letting us know.<br /><br /><br />The most common reason a lawn does not respond to fertilizer is soil pH. Soil pH must be between 5.5-7.5 for fertilizer to be absorbed by the grass. We suggest performing a soil pH test. There could be other reasons your lawn did not respond to the product such as the correct amount of product being used for the size lawn you have, watering regimen, thickness of the thatch present in the lawn and many other factors. <br /><br />We want you to feel good about using our products. That&#39;s why we offer a product guarantee. If, for any reason, you&#39;re not happy with the results after using this product, you&#39;re entitled to get your money back. Limitations apply. If you need anything else, please give us a shout at 888-270-3714.