Turbotax is not for the fainthearted. Many steps were not intuitive, and the software issues that came up required extensive searches through forums to resolve. This happens year after year. It's still cheaper than paying a professional, but easy is it not.

TERRIBLE experience. Ridiculously cumbersome to suffer thru. Need to go thru endless screens to get where need to be. MANY questions asked are so confusing it's nearly impossible to try to select the right answer. Needed to exit and enter program numerous times before it recognized that state return had not yet been done. Sleazy that advertising says includes state but then need to pay to file.

Downloading and updating the program are both incredibly frustrating. Took hours more to complete my taxes because of the wait times, error messages, stalls, and wild goose chases trying to find solutions. I've been using TurboTax for ten years and I've never experienced anything like this before. I'll probably drop TurboTax next year. The entire experience left me wondering about the quality of the underlying tax mechanism.

I was initially unable to pay the TurboTax bill for my state filing using my preferred credit card because the drop-down menu for the month of my credit card would not go beyond "08." Eventually, I had to select another credit card where the month of the credit card fell within the range "01-08."

Software seemed to be a little "kludgy" this year; e.g. adding characters/letters onto various forms, giving field-level error messages on various forms that were VERY difficult to resolve, etc. Software definitely didn't flow as smoothly as previous versions.

Good basic walkthrough for standard income, deductions, credits. It doesn't give you any specific help or suggestions to cut your taxes or save money - e.g., it doesn't suggest you can file in a certain way for some cases, but it does select standard vs itemized deductions. The "click here" support links just take you to the main support page, not to specfic topic pages. They also make you download and pay for state taxes that do not have state taxes. It kept pushing me for paying for additional WA tax even though Washington does not have any taxes and there was no need for filing there. They make you pay $25 for each state.

It covers the basics but some of the instructions and error messages are confusing. I need to use ChatGPT to interpret them. Also, your product doesn't handle a lot of situations. Forms have to be filled out manually or data is not transferred. And then there are bugs. I look forward to just having ChatGPT prepare my return in a couple of years.

I've used TurboTax Premier for many years now. The program makes it easy to complete a tax return. The accuracy and interface make it easy to understand what and why it's needed. I have on occasion used support for a problem I didn't understand with great results.

Pay for the product and get bombarded with ads for more product, then you still make me go back to prior years to fill in data when you should be able to either pull it or at least link me directly to prior year forms. What is the point buying this software. Even adding a "required" nickname on this survey feels like a scam, not optional and has to be 4+ char, why? Just a hassle.

I have been using Turbo Tax for many years. This edition has been quirkier (e.g., difficult of pay for extra state on website), downloading from brokerages was a nightmare and ultimately fruitless and 'help' less so. Will have to rethink next year.