Have used Turbo Tax for years. Usually very happy with product. 2024 and 2025 PA state product has an issue with Sch. D capital gains identified by taxpayer, spouse, or joint not carrying over from Federal input, and no helpful input screens on the PA side to fix the issue. Never a problem prior to 2024. I have previous experience as a tax accountant.

It works better every year, it took less time this year and the numbers were calculated quickly. I now use the feature that runs through everything and it worked perfectly. Wasn't sure at first how it would work because I switched from PC to Mac. Would not transfer PDF from last year, but took no time to reenter the information. Didn't need support this year as it was easy once I got it to download to the Mac. Program ran even better on the Mac than it did on PC, and all the features were great.

This years taxes seemed to be seamless in filing, where in the past I have had a couple bumps. I appreciate the ease of use. I appreciated that I could use the interface easily to go back to forms I had filled out to check accuracy, without having to use the back button.

This year it was terrible. I could not install it until I talked with customer service. Then I could bring in 2024 Tax information. So I had to talk customs service again. This process took many hours.. When I finally was able to bring in 2024 info the program said it did but actually nothing was imported .

I have used Turbo Tax for years to file taxes for myself and my mother's rental properties. The software is so user friendly and helpful. I will never go back to paper and pencil or a tax service that charged me too much for something the is so easy to do.

put and reinput the zip code, verified it on the USPS website. I checked your customer form and found it has been a known error since February. I have tried some of the fixes. And now my return is in an envelop and heading to the USPS to be mailed. The filing for the FED return is one of the reasons that I have purchase Turbo Tax for many many years...... Maybe there is a better option. will be looking.

There was what seemed to be a substantial update to the product as opened the Turbotax desktop application. I hadn't opened the product in about 2 weeks. I re-opened the product around April 1, 2026, and received the update. It caught me a little off guard that there appeared to be a substantial update. But, I know that importing forms from investment companies worked after the update. Those form imports did not work before the update.

The fact that state tax (Arizona) has none of the easy user interface question as the federal return is getting a little old. and that you can return to a particular spot like you can in the federal. State forms have not changed over the years and you just haven't put any money ino making them better. "Ok, It's taking more the a little time" was cute 15 year ago. Get rid of it and give more practical information about when the app will actually open

This first-time user of TurboTax was very satisfied with the experience. I had previously use an enrolled agent for tax filing, but this manner of filing seemed just as thorough and well-organized. I used the MacOS version with no interface problems.

The good: The download process is very cumbersome still, but getting slightly better. Intuit finally figured out how to eFile IL state when return has high impact zone using form IL 1299C and Schedule M. Thank you for this after many many years of having to mail my form in and call support to get a refund for my state filing fee cause it was ineligible for efile after they collected my cc info. This took usually at least 30 minutes of my time to get to the right person, then waited a week for my actual credit. The bad: TurboTax still does not transfer relevant info from one from previous year, or from one form to another, so you need to re-enter it multiple times (bank info, DL number, property tax PIN ID,, etc. If it was on last years return and you answer "NO" when asked if you moved, as an example, they should carry that info forward and ask a confirmation instead of making you reenter it from scratch. They also do not fill out all the line items on key information worksheets so you now understand how they came up with calculation. Some of their explanations when you click on the i icon to learn more provide no additional useful information. The ugly: Still too much scrolling and mouse movement needed when navigating from top to bottom or to next screen. Also the AI interface, even in this survey keeps changing the words that I type as it is trying to predict what I want to say (and it is not spell check either).