This product has seriously declined in quality in recent years. The online version is more expensive and lacks the form view. Additionally, it will skip parts relevant to my return, forcing me to hunt them down (at least the help system is good). The continual selling of add-ons and paid help is obnoxious.

I cant believe after all these years, its still so hard to use this software. After the end of my filing, it says I need to mail a form, and then it says only if I chose to not send the 8949 details electronically. Where in the software was I provided this choice, and why was I not told about this before filing? Now I have no idea if I actually need to find a printer to get forms mailed to IRS

I had a little trouble with the program not putting my wife's RMD info in correctly. It kept showing it as an early withdrawal from her IRA, which was not true. I had to go back in twice to fix it. If I didn't fix it, we were going to owe 25% tax on the RMD. Otherwise it worked out and I will continue to use the software.

The program kept flagging errors in my return, indicating that I needed to complete the state and local codes information for their respective taxes. I do not have state or local income taxes and haven't for 4 years. This was extremely aggrevating. I tried to correct it numerous times and the software would not allow me to do anything. I have used Turbo Tax for over 30 years and have never had such an irritating issue.

The Tax Experts have been very helpful. The last Expert I talked to name was Trevor. He was very helpful on getting me to getting my refund. The product has a major flaw and I feel I should get a complete refund for the product purchase, submitting my State refund electronically and for having to pay for the Tax experts. Total cost $167.99. I chose Turbo Tax to save money and time, but could have used my tax person for almost the same amount of money to do my return for me and save all the time I have lost and frustration. I started my refund early and when I imported my W2 I had downloaded into Turbo Tax my 2024 W2 instead of my 2025. The first expert I talked to said that the software should have caught that, but I ran it a second to check to see if I over looked something and it took the wrong W2 without alerting me to the mistake. I just retired the first of the year and hoped I would have my return to keep me from taking money from my retirement for a while and keeping my investments until later, but I have had to sell earlier than expected. The reason I am giving two stars is because your help has been very helpful so far.

This is awful! I would have ZERO stars if the review allowed. This is the worst version of TurboTax ever. I have used TurboTax desktop for over 20 years. This version has a lot of problems. One issue with the 1099R was identified back in January, and it still isn't fixed on April 14th! I can't e-file federal or state because of this TurboTax software error. The AI bot is a sad excuse for customer service and I am not paying another $50 to talk to a human. I am canceling my TurboTax Advantage membership and using some other tax software next year.

TT kept telling me to return to my financial institution to repeat the attempts download tax data. This was frustrating and has never happened in previous years. I've used TT for many years without encountering this problem. I hope you can fix this.

I have used the Desktop version of TurboTax Premier for years and received a CD. This year had to download and had multiple problems, including thinking I may have been scammed, some may have been due to I believe being told I could deduct the purchase price if I used the Online Version so I believe I was using that. When I tried to file I was told I hadn't filed Last Year 2024 which made no sense since Turbo Tax uploaded my 2024 taxes to get me started, I was directed to ID and me or something like that to fill out information. Today was finally able to get back to the desktop version and had NO problems

I was disappointed that the system would not calculate my 2024 Social Security Adjustment payment. I had to do a good bit of research to figure it out before I could file. Also, it required me to research my 2024 Spousal Tax Liability adjustment, another time consuming effort, even though I was able to import my correct 2024 Turbotax return.

Merrill Lynch Edge wasn't on the import selection for 2025. I could only import the information from another program.... Quicken. No live help. Called customer service with a ticket case number. A woman from Africa answered and wanted my personal information. Horrible. I choose to be safe and not give up any information for my account.