I"ve used Turbotax for probably 20+ years. This time in small print, it requires Windows 11(which I can't use on my prior laptop W-10), so I needed to switch to my newer laptop that is also Windows 10, (but at least I could upgrade to W-11). Then after starting my return on Turbotax, the screen background is BLACK, WHICH MADE IT EXTREMELY DIFFICULT TO SEE. From going to help desk, I see this is an INTUIT TURBOTAX issue. It sucks.....

My account purchase had been cancelled someway. I called to get help. Watson was very helpful. We ordered and purchased the software. I had already completed my taxes but not filed them. When we made the new purchase all of my information had been saved so I didn't have to rework anything. Thanks Watson for your help.

The software crashed at the "Review" stage. I was unable to retrieve any work and thus, I was able to efficiently replace several hours of BS work with frustration and rage. Not the trade off I was hoping for after paying good money for a product. I bought the desk top version (as opposed to cloud) and Turbo Tax makes it such a PITA to install, it's obvious they're trying to herd their clients to their web-based product. Product support is also lacking. Dealing with this software reminds me of walking a Great Dane after a heavy meal, if I'm not being too subtle.

Confusing on some questions within the software to specific forms and answers to questions. Could be more detailed on instructions for filling out some forms. Also, not easy to contact for a quick specific question as the help online search doesn't get you to the answer, when you need to ask a specific question of a real person.

What I would really like is if you made the font size readable. You've got this whole big window and the information takes up a small part of it for most pages. You could make the font quite a bit larger and all the information would still fit. I get eyestrain every time. Don't suggest adjusting the font with my screen options BECAUSE THEN THE BUTTON TO ADVANCE DISAPPEARS AT THE BOTTOM OF THE PAGE ! and you can't scroll down to it.

I have used Turbo Tax for over 15 years. I've helped my parents, my aunts, and friends complete their returns without issue - until this year. This most confusing part was where we entered the 1099 INT. TT brought up all the places where interest was earned the previously year, but even after completing the required info, TT brought them up again and again.

I've used Turbo Tax for years so maybe I'm just getting old, but I feel it's just getting more confusing. Costs were very confusing when starting out online. So I bailed and got the desktop version. But then it was still pushing the online version. (I like looking at the forms to see where the numbers are going and I couldn't see that as an option online.) I really wish there was an way to streamline checking if we have enough deductibles with the new higher limit instead of spending all the time needed to enter it all in just to find we are way short. Also, after all this time why can't the state be more like the federal's question and answer? I don't think the program helps much with state taxes unless you know a lot about it already.

I have used TurboTax for more than 30 years on a moderately complex return. It is robust, accurate, and reasonably easy to use. The features to review the return for accuracy and missed entries or deductions are excellent and seem to get better each year.

Disliked the AI ... it was much worse than previous years. It didn't find the answers to my questions. I had to do it myself in the forms. Sale of my house ... was logged as income in my state form in an comment about minimum tax. This really got me worried to the point where I filed the Schedule D and Form 8949 anyway

This is the 35th year that I've used Turbo Tax to calculate my income taxes. I use Turbo Tax because it is accurate, compatible, and the interfacing with financial institutions makes it very easy to complete this task. While I don't have a complicated tax situation right now, the features of Turbo Tax makes it easy to cruise through the various income and deduction topics allowing me an opportunity to better understand various tax issues and situations. I have survived two audits dealing with charitable giving without complications. The support that I received from Turbo Tax was helpful.