I've been using TurboTax for over 20 years. It has been a great product; however these last three years or so, the quality of TurboTax has declined. The software has more noticeable bugs. This year I started with TurboTax Online and then switched to Desktop. I had an issue with the switch (can't remember the issue). I had to uninstall and reinstall the Desktop version. Then when it was time to work on my state return, it did not load the state portion. I had to uninstall and reinstall...again! Never had these issues before. The TurboTax development and testing teams need to do a better job to improve reliability and quality.

The payment page is extremely bad. After filling out "Billing Address", the "continue" button was not visible no matter what you do and again it is not visible in the page of "review." This program was reported in 2019 based on google search, but you haven't fixed it yet after 7yrs. it is amazingly unbelieveable.

I have used Turbo Tax for many years and continue to use it because of the people who have been so quick to help me get over some bumps that I was totally unaware of until I got more and more involved. This year was fortunate to have Aaron assist me. He was and is fantastic. I am 86 years old and not a technological genius! I'm sure as we continued to help me,there were times he had to be frustrated yet he never seemed to exhibit it. I was totally impressed with his knowledge and expertise, he was able to guide - even me to success. I will continue to look to Turbo Tax for the 2026 edition.

This year I was really apprehensive about doing my taxes by myself, Lots of changes! Retirement, Social security, Pensions, Rollovers, sale of property, etc. I have trusted Turbo tax for 30 years & I knew I would be ok! I had questions & I learned things. Turbo tax walked me through everything. Questions answered in the community, also Look-Up, were all very helpful! When I was done, I was nervous that I may have put something in the wrong place, So I got the Adviser, The best $60.00 I have ever spent! We reviewed the entire file with screen share. The advisor was the nicest man, he answered all my questions & checked that everything was in order! No rushing, he took his time! He was Awesome! Peace of Mind= Priceless!

Having used TurboTax for many years, but only this year I have some issues with it. I have a special issue to input with Return of Excess Roth IRA into a brokerage account, rather than Recharacterization of the excess Roth IRA contribution。 Have to manually create substitute 1099-R while waiting for my official one next January。

TurboTax requires too much manual efforts, which I am able to get eventually figure out using GPT. If GPT can provide much better answers, why do I need Turbotax? Additionally, it was looping in the "Filing" stage, complaining I must "Delete State / Zip Code in NJ-HCC section", which was auto populated by TurboTax and never detected in the previous UIs. Very frustrating and bad experience.

I have used TurboTax for more than 30 years on a moderately complex return. It is robust, accurate, and reasonably easy to use. The features to review the return for accuracy and missed entries or deductions are excellent and seem to get better each year.

Federal Worked great. Ohio return didn't work. Didn't forward the Exempt-Dividends to the line on the Ohio Return. Worked for hours trying to fix. Would not work. Worked fine for 2023 and 2024. Now I have to do the Ohio return in their system. Like your product but Ohio didn't work this year.

You need to work on the capital gains input forms, Terrible system. you continue to change it each year for the worst!!! Have someone enter 30 different items especially for bonds. There is no sorting capability and Cut and paste ability which you have had in previous iterations. I had to go through each one several bonds for 12 months each to enter cost and purchase dates. very annoying. In addition downloading information from brokerages is cumbersome, again you've made it more difficult.

I have been using Turbo Tax for over a decade. I never like Turbo Tax but there is not much of choice when it comes to DIY tax software. Here are the items Turbo Tax should fix but just never did. 1. When running final check, I keep getting errors and not sure how to fix. The most recent example is the error, "QBI Passive loss c/f should not have a value when no previously disallowed losses are present for regular tax purposes". There was no help to fix. Why does this error come up. Turbo Tax should know from prior year return and auto fix this. Very frustrating. 2. I expect Turbo Tax to carry over automatically ALL of cary-over from last year return. This does not consistently happen. Example: On the CA state return, why does TurboTax still ask the prior year asset depreciation (difference from Fed 30% to 50% accelerated depreciation) taken when this information is available from prior year