The software requires the user to pay for e-filing before the filing process is complete where it was discovered that I was ineligible for e-filing and now I need to go pursue a refund, which is ridiculous. A customer shouldn't be charged until the very end of the process. And on top of that, trying to find out how to cancel a payment is of course not found anywhere.

I used TurboTax Online this year, and I will never use it again. First, it allows me to submit only one set of tax forms, which is ridiculous. Second, it messed up my submission to the IRS where what they received on form 5695 is not what I show on my copy. The QMIN (line 29e) was missing, which caused delays while the IRS investigated and reached out to me. I submitted that information, and they corrected it. But then I found out that the credit amount on line 30 was wrong (it submitted the amount from 29e [the total cost] instead of the credit). The IRS then removed rejected my credit request and issued my refund, which means I need to file an amended return. This has cost me hours of time and has delayed my $2,000 credit by months. I couldn't be more frustrated. I work in IT, and I can't imagine how something like this could get through QA.

The program crashed and I lost all my data near the end of completing the return; had to re-enter everything a second time. Called technical support and, other than wasting another hour on the phone, nothing was accomplished except for increased frustration.

Be aware of following: TURBOTAX PREMIER 2025 DESKTOP IS NOT UPDATING AND POPULATING DATA THAT I HAVE INPUT. WORKING WITH CARRIE AND ASHANNA SUPPORT THEY SAID IT WOULD BE FIXED. LAST UPDATE DID NOTHING. PROGRAM STILL FAILS ALL SECTIONS.. Running Win11, HP 12gb memory 1tb storage.  . . TURBOTAX PREMIER 2025 DESKTOP IS NOT UPDATING AND POPULATING DATA THAT I HAVE INPUT. WORKING WITH CARRIE AND ASHANNA SUPPORT THEY SAID IT WOULD BE FIXED. LAST UPDATE DID NOTHING. PROGRAM STILL FAILS ALL SECTIONS.. . . . Did it on the weekend... IT DID NOT RESOLVE THE PROBLEM... TURBOTAX PREMIER 2025 DESKTOP IS NOT UPDATING AND POPULATING DATA THAT I HAVE INPUT. WORKING WITH CARRIE AND ASHANNA SUPPORT THEY SAID IT WOULD BE FIXED. LAST UPDATE DID NOTHING. PROGRAM STILL FAILS ALL SECTIONS.. Running Win11, HP 12gb memory 1tb storage.  . SECURITY LEVEL NO IMPACT. DEFRAG ARE YOU KIDDING... WIN 11 ALWAYS UP TO DATE... EVERY WEDNESDAY.. IT IS A SOFTWARE ISSUE IN TURBOTAX PREMEIR WIN11...  RUN A TRACE AS EACH ITEM SHOULD UPDATE IN THE DATABASE AND THEN POPULATE THE SCREEN...  WHAT ARE THE TECH'S DOING?  DO THEY NEED AN AI SUPER HELPER?? -------------------------------------------------------------------

The software appeared to generate unnecessary fixes, especially for institution supplied data where blank was submitted instead of zero. And the error did not take me directly to the proper worksheet - I had to search through the flagged document w/s to find the place to enter the "0.00" This seemed like a poor service designed to trick users into signing up for the new Help cost.

I had to call twice, and the in-person help was excellent both John and Elliot helped me solve my problems. Finding out how to call was extremely difficult. One was a software error that occurred during download. The other was trying to navigate back to change how I wanted to apply my refund, part to next year's taxes. It should not have been that hard to figure out. The AI help is 100% WORTHLESS!

TurbpTax has evolved beyond its realistic use. Eliminating the CD is problematic. And some of the new features are not helpful. I have been using TurboTax since its inception and find last year and this years versions not as user friendly. though i still like the product.

Congratulations on continuing to make this product better and more accurate every year. In previous versions, you had a brief tutorial at the beginning of the filing process that gave you a tour of what has changed compared to the prior year. I miss that. Also, a great feature to add would be to somehow to a side-by-side comparison of the prior year return which is something I always do to ensure I didn't miss something from the prior year. I realize this might be hard to execute in software given that the line numbers and format of tax returns change each year.

1. Forced to use Win11, even with a fully patched and updated version of Win10 2. Print driver for Win11 sucks. No option for double-sided printing 3. After TRIPLE checking my returns, at the very end when I am submitting the return, then it finds THREE real mistakes.

This is my third year using desktop TurboTax Premier, and I have noticed that the process of completing my return is taking longer and becoming more tedious. While it’s true that the IRS introduces more and longer forms each year, TurboTax is not developing enough time saving procedures to offset the increased time consumption from the new complexities. This is important to me because the primary reason I began using TurboTax was to reduce the burden of importing detailed information on capital gains, qualified dividends, and foreign taxes. Here are some examples of what would be more helpful to me: The system does not automatically gather all the information from prior TurboTax returns that it can. I prefer that every question on every page in EasyStep displays the value, information, or response I provided in the prior tax year. Search Topics tab is not useful to me. It requires users to use the exact IRA or TurboTax terminology to find a topic, for example “Nondeductible IRA” gets a hit, but “IRA nondeductible” or “nontaxable IRA portion” don’t. Queries beginning, “form for xyz“ also don’t yield results. I wanted to use this tab to jump to specific entries that needed checking or change in EasyStep or to directly access a specific document in the Forms section. I believe adding a bit of AI to the search routine would greatly assist users in navigating to specific parts of the application. When I return to a topic I previously completed it’s for one of two reasons. Sometimes I misunderstood a category and I need to start over, but more often, I need to change the data I entered in a specific field, such as including or omitting some components of cost in a total cost. In the EasyStep topics that have a series of prerequisite questions about the data that will be input later, users are forced to tab through or re-answer those questions before correcting the data. Answering those prerequisite questions are some of the most monotonous chores in all of tax preparation, and anyway that minimizes this repetition would be a big improvement. When saving tax documents, I want to save four different documents separately. 1) the exact set of pages submitted to the IRS 2) the exact set of pages submitted to the state tax authority 3) every page in 1) plus any other worksheets, schedules, forms, addendums, summaries, or reports used to calculate the Federal tax return 4) every page in 2) plus any other worksheets, schedules, forms, addendums, summaries, or reports used to calculate the state tax return