Overall Turbo Tax is my preferred tax preparation product. First time using the Premier and newly retired, some questions and area were new and not user friendly or clear. But the help boxes contained enough information to clarify what was being asked usually. And after going thru medical twice as i thought the total wrong but wasn't sure how, realized finally that the medicare costs were being counted. A reminder note for that would have been nice. First time ever i went for direct deposit. Not happy about giving my bank info out. Do i get a notice when it is deposited? I do appreciate the review at the end and risk of audit estimate. Thank you!

Not great with their software. When you give back buton then i see that they have not displayed or clculated 1099-INT. Even though individually in one category they have displayed but did not use it for tax calcualtions. This software does not save work in between and only save at the last. Also no help/support link in the downloaded software.

I tried the online version of TurboTax, but there was a problem with the OH state version that caused my return to be rejected. I was told that a "fix" had been identified, and that I needed to wait until 3/19 to fix my return. Unfortunately the fix didn't address my issue. I was forced to revert to the desktop version, and mail my state return.

I have used TurboTax for 10 years. This year was a horrible experience. The eFile feature didn't work as it has in the past. Online search reveals this is a TurboTax glitch that they haven't fixed, involving TurboTax requiring both a pin and the 2024 AGI amount to eFile and the IRS rejecting the eFile b/c it will accept one of these but not both. My only option now is to print and mail. Even that feature is not working properly in TurboTax. When I chose print and mail, it didn't print and instead tried to sell me more services. I can print manually from the pdf but will have to find the mailing addresses myself. Frustrating.

Every year I am unable to attach required documentation for the Ohio Scholarship donation credit to my Ohio state electronic filing. (Ohio Schedule of Credits, line 15. Scholarship donation credit) As a result, users are forced to file via mail at additional cost and significant time for response from the state. To resolve this, there needs to be a feature for users to add supporting documents to their return within TurboTax.

unable to locate answers to issues without going through tons of history comments from "the community" It wastes so much time. Additionally electronic filing not working. Keep receiving errors. No way to resolve errors quickly is a pain. Tried all solutions still not working.

I've used Turbo Tax for over 35 years. My returns are fairly simple, but over the years I have talked to your people. They are extremely helpful. I did not need to this year. You've got an outstanding product that is simple to use, very efficient, and very user friendly. Please do not over tweak it. I've seen companies that are trying to make their product better, but sometimes it has the opposite effect. Lord willing, I'll be using it again next year.

The estimated tax section is terrible. I couldn't figure out where to enter my retirement income so the results were totally inaccurate. I talked to a live expert who couldn't answer anything specific about the software, such as where to input my retirement income. She was, however, quite helpful by recommending I ignore the software results if I felt they were inaccurate and told me I could use my own calculated results to pay estimated taxes. Given what I paid for this software, I shouldn't have had to calculate estimated tax payments myself.

Turbo Tax Premier needs to be able to incorporate additional items from broker statements such as Foreign taxes paid/accrued by country and tax-exempt income by state. I should not have to input these items manually. SDIT tax return for Ohio does not properly pick up Ohio income!

I have used Turbo Tax and Quickbooks software for years and I have found the software to be accurate, reliable and intuitive. The only problems that I have is the push to pay a high-cost annual online subscription that everyone is going to and outsourcing the customer relations to India where it is difficult to understand what they are saying as they try to speak English.