It is more important than ever to check every line of your forms and understand what and if bad calculations were added. Intuit won't be paying your interest and penalties when they screw up. And they seem to do that more and more in unexplainable ways. If I didn't have years of taxes done in this format, I don't know if I would keep using it. At some point it probably makes more sense to just outsource this.

During the tax preparation process, I went in and out of the app at various times. Each time, the app updated as it has always done. However, this year, on three different occasions, the update did not download and showed a download error; however, the app indicated that it was up-to-date. This does not give a feeling of confidence on accuracy and on it being up to date. I trust that my tax return will be correct as in the past.

Very good experience, as usual. A couple of points of confusion: * A 1099-R form was included that was not needed this year (was used last year). Software insisted that fields needed to be filled in. It was tedious to find a way to delete the form. * The offer for Turbo Tax Advantage was confusing. Software went to accounts web page. Not clear what to do next.

Way too many ads asking user to buy more unneeded overpriced services from INTUIT. Many times it is impossible to determine where the software gets its information. For instance it insisted on claiming that I received a $14,000 state income tax refund which is not true. The software continued to ask what my farm income was even though I have never owned or operated a farm.

I hope that you are accurate, with the questions you ask, you are not as detailed as you were in prior years. I have used Turbo tax since possibly the mid to late nineties and you used to be very detailed. I no longer see all of my information for prior years. I do not see why, you are now on line and all the information is in your database and should be brought forward for review. After having paid 80.00 plus dollars for the program I should not have to sit and input all my prior information . Kindly see what can be done about that in future versions.

It was very inconvenient & frustrating to not being able to connect & import data from financial institutions like Charles Schwab. This has worked with no issues in the past but was not able to get it to work this time & I have heard that others have ran into the same issue.

Had a credit card billing issue when processing payment for my son's tax return. $20 state return fee processed and provided a confirmation online and by email but upon returning to the turbo tax application received a message that the payment did not go through. Verified it did go through on my Chase account. Ended up using the $40 fee payment using his federal refund to insure it processed, and was charged the $20 state fee from the federal refund for a $60 total. Plus I have the $20 credit card payment that did process. I hope to cancel the initial $20 fee that was paid.

I have been using this software for many years. each year it becomes more painful to navigate if I want to go back to something I might have missed. I do not know who sits there and approves the changes to the software each year. Does the company ask the users of people sit in offices and dream up of changes with no regard to their impact on users?

I have been using it for many years, I am confident it does its job. You had a happy customer, but don't increase the license fee. I bought Premier copy of Turbotax this year, but it turns out to Deluxe version on my Mac. Support Center cannot find out why..

Despite having the Premium version, the software logic is deeply flawed for residents of non-tax states. As a New Hampshire resident, I am forced to download a "blank" NH module, which effectively consumes the "one free state" credit included with the software. When I try to file in a state where I actually have a non-resident obligation, I am charged an additional $45 for the download plus e-filing fees. Furthermore, the desktop version is buggy. Attempting to move my return to a second computer as it comes with 5 installations, it resulted in an endless "download NH" loop that blocked all progress. Buggy, expensive, and frustratingly designed.