I have used TurboTax for several years to complete my personnel tax forms. I continue to use TurboTax because the software continually updates itself. Sometimes this is annoying when you are eager to start filling out your taxes, but I like the regular updates. It gives me peace of mind that i am not using outdated information to fill out my tax forms. The format has stayed consistent each year unlike Windows and other providers who feel the need to change everything they possibly can each time there is an "improvement " made which triggers updates.

This year I want to scream. Forced Win 11 upgrade, continual ads to buy services, file online, support, etc etc, unable to get past bill address info when trying to efile. Multiple issues with valid passwords not being accepted, multiple passes through cumbersome security. Not a happy camper.

The software worked well. I have had problems with having to continually re-activate the TurboTax Premier - Desktop program following each software update. The recommended solution was to delete my anti-virus software. This was totally unacceptable for me. So I rushed to complete my return before running out of the 5 available activations.

Entering income information is more difficult than several years ago. There is no invitation to download financial information early in the process. Instead one is presented with a confusing set of icons through which one is invited to download financial information, whether it has anything to do with the icon or not. Icons then proliferate, and it is difficult to know which of them are redundant and which need to be kept. It is then difficult to review the financial information you have then entered. I found a indirect way to get to my information, but it shouldn't be this difficult. Another oddity is that the program doesn't remind you to check for updates until you are ready to transmit the forms. You would think that you would do this earlier in case the update has any effect on the calculations or refund.

After usingTurboTax Deluxe for over 10 years on a Windows 10 operating system, 2025 Turbo Tax Deluxe both Desktop and online on a Windows 11 operating system, has been very difficult to use. Transferring 2024 data has not been possible. Support services have not resolved the problem, all data was reentered manually. It has been a very difficult tax season.

I was disappointed this year. I've used Turbo Tax for years and never had a problem This year, importing from my brokerage account was difficult. I paid for a Turbo Tax consultation and Alicia answered all my questions and helped resolve my issues. At one point, the Turbo Tax screen froze up (on a new laptop) and I had to do a hard shut down and restart. At the end, it kept pointing out "errors" which I fixed, but it continued pointing out the "errors." It was frustrating!

This year everything went as planned (desktop version) until a glitch occurred regarding itemized deductions versus standard deduction. The step by step interface defaulted to standard even though it was obviously better to itemize and then wouldn't let me manually switch. The step by step interface finally showed the correct refund amounts but still showed that I chose standard deductions. Checking the forms showed itemized correctly. Minus one star for this error.

Sure feels more like 1998 when I use this software anymore. TurboTax has been doing it for so long, you would think it would be a more elegant exprerience in 2026. Yet the price is definitely 2026. In many ways it has gone backwards. You can tell different development teams worked on different parts of the software...it doesn't have the same look and feel throughout. And no...I won't use the online version. If I wanted to do online returns, I'd use TaxAct.

It is more important than ever to check every line of your forms and understand what and if bad calculations were added. Intuit won't be paying your interest and penalties when they screw up. And they seem to do that more and more in unexplainable ways. If I didn't have years of taxes done in this format, I don't know if I would keep using it. At some point it probably makes more sense to just outsource this.

Getting prior years un_allowed expenses on a rental transferred from a federal tax file to California tax file didn't work at all in the past (before late 2024) and was not intuitively obvious in 2025. I had to rile an amended filing for for California using the updated 2024 software using the non intuitive process used in the 2025 turbotax SW. Deprecation on a rental property also looks fishy, thinking additional amended filings to come once TT SW sorts out the issues...