Join Now
Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for TurboTax Desktop Premier 2025 Email Delivery, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14) for
TurboTax Desktop Premier 2025 Email Delivery, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14)
3.8 out of 5 stars
stars
5,747 ratings5,747 reviews
  1. 5 stars42% (2,396)
  2. 4 stars25% (1,424)
  3. 3 stars17% (970)
  4. 2 stars8% (443)
  5. 1 star9% (514)

Member photos

Sort by |
Showing 831-840 of 5,747 reviews
Mar 21, 2026
Reviewer name: Spong Rob
4 out of 5 stars
4 out of 5 stars review

Federal Great. Ohio doesn't work.

Federal Worked great. Ohio return didn't work. Didn't forward the Exempt-Dividends to the line on the Ohio Return. Worked for hours trying to fix. Would not work. Worked fine for 2023 and 2024. Now I have to do the Ohio return in their system. Like your product but Ohio didn't work this year.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.

Feb 23, 2026
Reviewer name: PW2026
4 out of 5 stars
4 out of 5 stars review

Get rid of the third party payment extortion.

I do not like the convoluted process of submitting the tax returns. The third party payment extortion is an insult. Get rid of it! Also, both the federal and the state returns were rejected because they were missing the IP PIN. Turbotax should have caught that as an error.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

Thank you for your feedback. We're glad that you had a good experience with TurboTax! We understand that pricing is a concern, and we're always working to ensure that the value of our service exceeds your expectations.

Mar 27, 2026
Reviewer name: Tim_3
3 out of 5 stars
3 out of 5 stars review

CA state implementation was poor

The federal tax return went well. The CA state return was not well implemented with TurboTax. I had to manually enter much of the information without any confidence that the data entered was correct since there were no instructions in TTax for the CA return.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Mar 31, 2026
Reviewer name: CMish
2 out of 5 stars
2 out of 5 stars review

Worst year for Turbo Tax

This year's version was glitchy -was unable to use side by side years comparison. Didnt take me automatically to explanations. Required additional information not supplied by brokerage on 1099R's . Forms errors offered no assistance other than paying $60 - i

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Apr 16, 2026
Reviewer name: helloBoba
4 out of 5 stars
4 out of 5 stars review

Great software, but needs better import options

Overall, TurboTax is a great. One area for improvement: it would be very helpful to have the option to manually attach brokerage forms when the automatic login/import isn't working (e.g., E*Trade, not sure why it doesn't work). Without that option, users are forced to mail Form 8453 along with the brokerage forms themselves, like me know. I've heard the online version already asks users to upload these forms, which is a great feature. It would be wonderful if that same capability were available in the desktop version. Additionally, allowing work started on the desktop version to be seamlessly transferred to the online version would be a significant quality-of-life improvement as I could not have done so.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Feb 23, 2026
Reviewer name: BrewHound
4 out of 5 stars
4 out of 5 stars review

Turbo Tax may be falling behind?

I've been using Turbo Tax forever. It's getting more difficult to use, and they made me upgrade this year to do something that I've been doing for years. I also had to buy a new computer because they wouldn't allow me to install on my existing computer.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.

Apr 4, 2026
Reviewer name: not happy 132
3 out of 5 stars
3 out of 5 stars review

disappointed

kept asking me to go to online tax return,if i wanted that i would have bought it,when went to file state and local tax didnt give me an option to file by mail,only efile., why cant this program be used on windows 10,this isnt a high speed program, ive been using turbo tax for years, this may be my last.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Apr 8, 2026
Reviewer name: ASoG
4 out of 5 stars
4 out of 5 stars review

TurboTax is great but needs improvements

This year, as will be the case for the upcoming years, I needed to report a non taxable foreign pension (exemption under a tax treaty). I talked to three different TurboTax experts and got three completely different answers/approaches: I was told to trick the system (enter a fake 1099-R with a fake TIN), to not report the pension (the backup IRS publications referred to were irrelevant), and last to have a CPA prepare my taxes because TurboTax cannot handle this situation. I found out on the TurboTax Community Forums that I am not an isolated case. TurboTax needs to offer the option to report a non taxable foreign pension properly. Also, I have had to file by mail because TurboTax does not support Form 5471. Hopefully this form will be supported in the near future.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.

Mar 24, 2026
Reviewer name: bob10011
1 out of 5 stars
1 out of 5 stars review

Turbotax is terrible

I cant believe after all these years, its still so hard to use this software. After the end of my filing, it says I need to mail a form, and then it says only if I chose to not send the 8949 details electronically. Where in the software was I provided this choice, and why was I not told about this before filing? Now I have no idea if I actually need to find a printer to get forms mailed to IRS

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Mar 21, 2026
Reviewer name: 7878787878787878787
3 out of 5 stars
3 out of 5 stars review

Stop assigning penalties for refunds!

Turbo Tax should not be assigning penalties on returns. If the IRS wants to assign a penalty for under withholding, it is their right and their decision to do so. No way should Turbo Tax assume this task and make this determination. Even more ridiculous, Turbo Tax assigns penalties on returns getting REFUNDS. How insane is this! I work in a tax office in Texas that does thousands of tax returns every year. No matter the circumstances of the taxpayer, we have never encountered a taxpayer who received a refund getting penalized by a penalty. Some overzealous intern on your staff must have gone off on a wild goose chase and put this feature in your software. I suggest you take it out immediately. If the IRS wants to assign a penalty, they will. They don't need Turbo Tax running amuck and sprinkling penalties. It makes you look like idiots.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382