Went with the interview mode all the way through and passed the review with no issues. Went into the forms mode and found an incorrect TurboTax assumption that was costing me over $12,000. The assumption had not triggered any warning, I was lucky to have found it. Took a look at the warranty and found that I would have had to have filed and paid and then filed a corrected version requesting the 12k back. As justification to get a partial refund of the purchase price of the software. No thanks.

Extreme difficulty in communicating with OUS Turbo Tax agents; speech speed, accents, transmission interference. Incorrect information; told my computer desktop software version not compatible with TT and I needed to buy download version. TT declined to refund me for me for desktop version stating beyond 60 day guarantee. Agent had me download TT and had difficulty with it and I reinstalled desktop and with difficulty it worked! Spent hours with TT ous agents troubleshooting TT software issues; at one point TT agent told me to contact IRS for assistance with resolving TT issues! Really? Another agent told me to consider filing an extension and pay estimated taxes to avoid penalties, monitor TT for updates to correct issues, amend my forms accordingly to correct errors. Really? That's what I expect from TT. All in all, it was very time consuming and difficult to use 2025 TT. After years of using TT, I will consider alternatives for 2027.

some of the interface was "clunky" area of 1099's required multiple steps to get to the entries. The interface for 1099 b's was different. This made it confusing. Not sure why 1099bs had to be mailed. never did that before. (Nor are we doing this for taxes prepared on tax Slayer.) Arizona return did not ask about treasury interest which is not taxable in AZ. had to find line on the form and enter manually.

1) In the forms view, e.g. looking at the 1040, I click on a box to see where the amount came from, and it takes me to a long worksheet with no indication of where among the hundreds of lines is the one pertinent to the box I clicked on, 2) While going through the filing process, I have to enter the routing number and account number four times each. I understand the need for security and checking for typos, but couldn't there but a button on the state setup that says to use the numbers I just entered for the federal?

Does not adequately support PA tax program where you require the end user to determine how to treat capital gains. Does not allow for the inclusion for electronic filing of documentation that PA requires for 1099R forms and detail for capital gains.

This has been the worst TurboTax experience I have ever had after many, many, many years of using. Some information was available in uploaded forms but still had to be entered this year. Have not had to in past years. The upselling has got to stop!!

1. The unnecessary gigantic summary pages when using "choose what I will work on" are hard to read, confusing, and unnecessary. If I choose "choose what I will work on" that's what I want. I want to see the whole list. I don't want unnecessary giant banners that force me to scroll and figure out what the heck does it want. 2. If you no longer support something basic in deluxe you need to tell the user and add an error message. don't just leave the UI and have it run in an inescapable loop and require the user to waste an hour trying to figure it out and then spend another half hour calling support. If youre going to require us to pay more, then have the guts to admit it up front. Don't trick me.

I've been using Turbo Tax for many years and it hasn't let me down yet! It's always great with support and accurate! I love its compatibility with so many outside sources so I can download items instead of having to type them in every time. Overall with Turbo Tax features and interface capabilities it saves me a lot of extra work so yes I love it.

TT leads you through tax topics in a logical order, making the process as easy as possible. IF you have your needed information organized, it streamlines your tax filing process. The interface is 'friendly' and easy to use. In fact, TT 2025 is easier than ever. One minor complaint - for those who do not want to use the cloud, it is much more difficult than it should be to get to the downloadable version!

I like the import function, as I usually have investment capital gains and many different sources of income. This does save time inputting the data. Your support function is fantastic! The person I spoke with on the phone stayed with me on my issue until it was resolved. Eventually, I resolved it myself and she enthusiastically cheered for me when I did it! As for improvements, I found the interface difficult to use this year. I have an Intuit account and typically use a Chromebook without any problems to use the software. This year I encountered problems on the Chromebook. I could not get to specific forms, nor could I use the full dialogue feature to answer the in depth questions. I switched to a PC which required me to purchase the software and download it. My experience after that was typical.