The tricky part about using Turbo Tax is understanding the questions it is asking. It also sometimes seems to go down the wrong pathway. For example, after I entered the income from my work pension (I retired a dozen years ago) it insisted that I answer questions about an RMD. Try as I may there was no way around this. Googling this issue turned up other people asking about the same thing. The answer provided by Turbo Tax gave precise steps but still got to a point where it said to enter the RMD. There isn't one; that doesn't apply. It has never asked that question before. I gave up and entered the taxable amount of the pension as the RMD and it let me proceed.

Been using TurboTax successfully for over 20 years now. There always seems to be one little thing that requires clarification. This time it was concerning the recording of unreimbursed Medical expenses to claim under the itemized deduction rules. It cost me the $60 support fee in order to establish that TurboTax was assuming stupidity on my part by expecting EVERY out of pocket Medical expense be recorded and then removing the HSA distribution on the Medical WKS before entering the total on the Schedule A. The guidance through the EasyStep process needs to be much clearer. I'll take a refund of my $60 please.

Great as always, but since there is no longer ItsDeductible, please make importing .txf files for donations more complete/streamlined. Importing the file itself isn't difficult, but then completing all the necessary additional information is cumbersome. Not sure I did it correctly. Thanks!

I used H&RB for years, decided to try TurboTax. Overall I found it more confusing than HRB, less intuitive, and continuous up-sale efforts. The most frustrating was when I want to apply my state return amount to next year's taxes and had to use a generic AI on-line tool to figure this out as it was hidden in the state return instead of being an option when you file. I will be returning to HRB moving forward.

The interview went pretty smoothly, although there was a puzzling topic regarding Canadian Registered Pension Income that no relevance to my situation. The principal reason is give only 4 stars is that the state product for Maine continues to leave the taxpayer high and dry (ie, relevant data from the federal return not transferred to the state return) in the matter of pension income limits. The state law as written is the dog's breakfast, true, but if anyone could decipher it I'd have expected TurboTax to be who did it.

Not Satisfactory because it rejects my attempts to efile and gives no advice as to where I can talk to someone. This is the second year in a row this has happened to me. I am finished with Turbotax if this is the type service you are going to provide!!

My only complaint this year (and last) was that often this year trying to do something in TT, the software would try to take me to my Intuit Account, don't think I have one. / nor could you find one, and then I would get stuck as the intuit program locked me into finding other ways to HAVE TO log in. Had to just Force Quit TT, lost some work one time. Shouldn't make you feel that you are going to fall into a "trap" and lose work... Same problem last year. The other complaint is why do you make it so hard to find the desktop version?

I love Turbo Tax, and have been using the program for many years, but I'd like to see one change made. When I have a question or need help for example, where do I enter Union Dues, where do I enter unusual medical expenses, what if my wife died, which she did, can I sign for her, do I file as a single etc.?? I don't want to log-in online or be returned to the Turbo Tax website for an answer. I would like to see you install a pro-active data base where I can enter simple questions at the top of your program where it says "help" and receive an immediate or simple answer like a "directory" of some sort and not be redirected to the internet or back to your company's website.

Software seems to have more bugs this year - had to fix several fields that did not correctly import from last year's filings, or strange defaults were auto-selected. Be sure to double-check the fields. UI/UX had strange bugs too. We are paying a lot of money for this software to be experiencing quality issues like this. Not pleased at all.

I have used TurboTax for more than 30 year. I will. not be using it again. It is very user unfriendly. The changes which may have been intended to be helpful were horrible. This is the only computer interface for any purpose that does not allow larger print.