I am a first time Turbo Tax user and am pleasantly surprised by how easy it was to file my returns. The UI is very intuitive, the direct account linking and import of documents makes it super convenient and error-free to enter all the details. There is a lot of information online through other users and experts about how to handle specific scenarios. Overall very happy and would recommend this to all friends and family.

Overall TurboTax is very good, although certain areas are not user friendly. Interface on several sections, especially 1099 forms input is awkward, requiring multiple screen selections to move to a specific form input - and then when you get to the input screen, there is no header or other info that lets you know which form input you are working on. It's not obvious because it was 3 screens ago that you selected which form to input. Also specifically in these forms, the payer's tax id number, both Federal and State MUST be entered, whether this information exists or not. Past years you could leave it blank and a simple warning flag/note would appear. In 2025 it is coded as a hard stop "error" - you can't even E file until this entry is completed. The "Help Team" representative (2nd attempt) was very knowledgeable and after a few tries, managed to GUESS what I could enter and get past it, because None, NA, zeroes and several other entries don't work. The only acceptable bypass appears to be N/A, but that little information tidbit appears nowhere in instructions, help screens etc. This little programming issue should be resolved immediately.

It's easy and great to use! It's accuracy to detail, both Fed & State are indisputable. The walkthrough and questions ask during entry are excellent. It is such a relief to use, removes all the anxiety of doing taxes!! Makes me feel like I know what I'm doing! :-}

This year completing the return was time consuming! Instructions in TurboTax are becoming more cryptic and not easy to follow! You have SO MUCH white space in the Forms! Why not use it?!! I wish I could give it 5-stars, because I really like the software. Please see below.

I don't like that when TurboTax asks a question and I answer “No,” it still walks me through that entire section even though it doesn't apply to me. It also doesn't clearly differentiate between me and my spouse. Please add a feature that takes users directly to the next unfinished section instead of returning to the top of the index page after each completed section.

It gets easier every year but some of the questions asked are not clear. Some do not have extra notes to click on for more info. Google helped. At the end, while paying to file state return, it was not clear about charging me $40 for e-filing Fed return. I was nervous until I filed and was not charged $40.

The desktop software was easy to use, once I was able to find the correct website to download it from. Intuit's website does not make it easy to find, and was constantly pushing me to repurchase it. Something seems buggy with the interface in the income section, where it had me going through the same sections for no apparent reason. I like and trust TurboTax, but Intuit can work on providing better support without trying to push you to a consultant and pay $60 to figure out how to navigate your own software.

I have been using Turbo Tax for many years. This edition has been quirkier (e.g., difficult of pay for extra state on website), downloading from brokerages was a nightmare and ultimately fruitless and 'help' less so. Will have to rethink next year.

I've used Turbo Tax for over 35 years. My returns are fairly simple, but over the years I have talked to your people. They are extremely helpful. I did not need to this year. You've got an outstanding product that is simple to use, very efficient, and very user friendly. Please do not over tweak it. I've seen companies that are trying to make their product better, but sometimes it has the opposite effect. Lord willing, I'll be using it again next year.

Accuracy? The online version was completely unusable. Imported and was filing SAME 1099 multiple times? Didn't discover without looking at forms view. Support I for some unknown reason was forced by IRS to file by mail. I have not heard or know if they even got my taxes and won't even let me check for 6 weeks, BULL CRAP>