The software requires the user to pay for e-filing before the filing process is complete where it was discovered that I was ineligible for e-filing and now I need to go pursue a refund, which is ridiculous. A customer shouldn't be charged until the very end of the process. And on top of that, trying to find out how to cancel a payment is of course not found anywhere.

You need to fix your credit card payment process - it's been an issue for years and people are very frustrated and feel cheated. I tried so many times and your software would not work. I just had to spend $70 to use my federal refund vs. $15 for using my credit card. SHAME ON YOU!!!

State Filing section buggy. Requires sign-in even using installed software version. No way to exit short of signing in (didn't have a sign-in) or hard cancelling, which I had to do from task manager. And presses hard to do state filing even though WA doesn't have state income tax. Pretty stupid. Should be able to take "NO" for an answer. "Senior discount" new this year. Some explanation would be good. Spent an inordinate amount of time trying to find where that came from; whether was accurate.

TT is wrong when calculating estimated 2026 federal taxes. Is still uses actual 2025 tax withholding even when I was asked in the interview and answer to use my entered number. I could not see how to override that. You should also make it simpler to print selected forms anytime in the process. You should also retain the answers to the interview questions. When looking back over last year's taxes, and going through the interview in step with completing the current year, I find some default answers (or nothing) is shown as last year's answer for the interview questions. Why are last year's answers not there?? This means any research I did ls yea must be don again if I don't remember how I answered the question.

I've always liked Turbo Tax. It's fairly easy to use but I think the printing and pdf saving sections could be better explained. Sometimes it's hard to anticipate whether or not to Continue and if you will have another opportunity to print and save.

When you use the guide me through everything feature and finish a section it throws you to the top of the page which you then have to scroll down to where you were. Makes for a lot of wasted time scrolling down plus the confusion of thinking you are in the wrong place. Turbo tax in the beginning did put you back at the bottom and was easy to get to your next subject.

I was unable to successfully complete the Foreign Tax Credit topic using the interview process. The solution, both this year and last, was to call technical support and their solution was to consolidate the entries and directly edit form 1116 which is basically a workaround. This year that process was made infinitely more difficult because of the AI bot that answered the phone and whose mission was to keep me away from a real person for as long as possible. I'm a long time user and am disappointed that this problem continues to exist.

Last year I had trouble with one of the sections. it was two days before taxes were due and I called the helpline. The agent was super friendly and walked me through the steps and then asked if I had any other questions. She was very calm and professional. I wrote down all the steps so I could complete that section this year,

I found it very obnoxious to have to continually scroll down and hit enter when entering multiple 1099-DIVs. Not everyone uses a broker. I personally own more than 40 stocks and it takes forever to enter the information. Why don't you have one sheet with boxes for each stock so they can be entered without changing pages? Also, information received from a stock that was sold does not always have all the information needed and it might not be in a the box format. You have no place for entering "inherited" instead of a date for when a stock was acquired.

after filling up all the data for fedral, it decided to upgrade and erased all the data. Stocks related info are terrible, although the file has all the info, this dumb software wanted me to enter everything. I don't understand why I paid $85 for this junk. It deserve 0 rating