I have used Turbo Tax for over 15 years, but your product is no longer user friendly. I am simply trying to priint my state taxes but I keep getting sales pitches, and this is VERY FRUSTRATING. It would be great if the product did it basic job, but I still have not been able to print and file my Ohio state taxes. Last year I sp[enty hours trying to figure out how to print from my Mac as did a number of your users. Next year I'm not sure I will use TurboTax.

Overall, good product. You need to know when to dig deeper, for example, Turbo Tax initially wanted to tax the earnings on my qualified 529 withdrawals. If I didn't dig deeper, I would not have gotten to the point where it would take that off. Link the 1098T with the 1098Q. Big issue in my opinion. Ultimately, you don't even need to report the 1098T and Q if the 529 withdrawal is qualified. Also, more annoying than anything - I had multiple 1099s from brokerage firms that were available early, but for some reason, the program would not even look them up to download that because the date was prior to when they thought it would be ready. Delayed me filing by about a week. Meanwhile, I had paper copies that I downloaded in hand. ESPP functionality is very good, surprisingly. The program easily led me to determining my adjusted cost basis, which is why I buy the premier version. Kudos. Just have the same flow and functionality for college expenses/529s!

Have been using Turbo Tax for a lot of years and also easy and accurate. The Step by Step interview process helps to ensure all topics are covered. I even got advice and recommendations for a deprecation deduction I would have otherwise missed. Filing is super easy and can be assured this is done completely

No way to handle multiple Homeless Contribution Tax Certificates for Colorado return. The screen for entering investment 1099's has large blocks for each possible source and duplicates some entries. The large spacing makes it difficult to recognize unnecessary duplicates. In some instances, TurboTax user interface is getting worse. In general, screens need to be concise and to the point without unnecessary decoration. When fields have supplementary details (which may have been carried over from the previous year), there should be an obvious indication that a popup form is available for the field.

Does what its is supposed to but leaves one wondering why it did what it did. I had a huge discrepancy between what it computed I owed in taxes and what the tax tables showed based on my income. What I found is that the software was correct because it used an IRS form excusing my capital gains from being taxed (0% at my income level), however that was not clear why it reached this value without a lot of research on my part (the IRS tables showed 3000 tax due; Turbotax showed 600 tax due). It would have been nice if it stated somewhere what form computed the tax. Also, TurboTax attempted to give me a state credit for Unreimbursed ACA Healthcare Premiums, even though a portion of these were reimbursed. It never asked. I had to compute the correct credit and then manually change the value in the form. To the software's credit it did compute the correct tax and corrected the tax originally shown. I think the software should have verified that these were Unreimbursed rather than assuming all ACA premiums were not reimbursed. I'm sure I'm one of the few honest people who would actually report correctly to the state and pay more in tax.

I've used TurboTax for many years and this is the first year I haven't given it a 5-star rating. It remains accurate but it is not as easy to use as in previous years. I wish I could pinpoint exactly what was so different but I can't. I love the way it brings the previous year's information forward very easily. I love that it can be used step by step or by topic. I always enter data by topic as forms come in. It makes the final job easier. When I have all my forms entered, I go through the step by step process to be sure I haven't missed anything, then I file electronically. I filed my Federal return but held back on the state as I wasn't quite done with it. When I went back to electronically file the state return, I had a terrible time getting back to it. I fought with the program for about 5 hours before I was able to electronically file my state return. But, both are done now and I will definitely use TurboTax again next year. It still makes the whole process easier.

unable to locate answers to issues without going through tons of history comments from "the community" It wastes so much time. Additionally electronic filing not working. Keep receiving errors. No way to resolve errors quickly is a pain. Tried all solutions still not working.

I use TurboTax as I have for decades. The BIG complaint is the cost. I am retired and on a fixed income and find it very annoying to find out that there is a $25 charge to file my state tax forms. This is after PAYING for the program. So so so very expensive and not transparent.

This first-time user of TurboTax was very satisfied with the experience. I had previously use an enrolled agent for tax filing, but this manner of filing seemed just as thorough and well-organized. I used the MacOS version with no interface problems.

I have used Turbo Tax for the last 20+ years and found myself struggling with understanding how to enter data in this year's release of premier. I found that the format for listing Interest and dividends in one list was difficult to use. I would prefer that all interest and dividends be listed separately, since I separate both the interest and dividend statements into two groups.