I don't want to e-file my state return because of the $25 charge. I need to send a check for my state tax return, but Turbo Tax did not give me the proper instructions to do this. It gave me the instructions after e-filing which is absolutely useless to me. I had to go to the FTB website in order to get the correct information.

Tried TurboTax online (free version?) but was not able to add all my income. Purchased TurboTax Premiere so that I could include all my income. Was done with income and ready to start next when program locked up. Lost all the data. Started again and finally able to finish on the third try.

Edward was awesome! He was very helpful and thorough. He was polite and spent time to review the situation and help us through the process. It was nice to be able to have a good experience with someone who was knowledgeable and professional. You should hire more people like Edward!

TURBO TAX HAS THE OPTION TO CHOOSE DIRECT DEPOSIT OR HAVE A REFUND MAILED. HOWEVER, STARTING FOR 2025 YEAR RETURNS, THE IRS CHANGED THE RULES AND THEY DON'T MAIL OUT REFUND CHECKS. AFTER TALKING TO THE IRS, WHILE NOT STATED ANYWHERE, ACTUALLY WILL MAIL OUT A REFUND IF YOU WAIT 30 DAYS. THAT STIPULATION SHOULD BE AN OPTION ON A REFUND SITUATION AND STATED AS TO SUCH, OR JUST REMOVE THE OPTION TO GET A REFUND BY MAIL.

This is my third year using Turbo Tax, each year becomes easier and faster to complete my return. The software is great and covers EVERYTHING in a very easy to navigate and understand manner. But, what makes me so comfortable using Turbo Tax is if I have any questions their customer support is second to none! Every representative I've spoken with has been VERY knowledgeable, friendly and extremely patient with me. I feel confident my returns (Fed & State) are done accurately while getting me the best refund possible. Using Turbo Tax is a great experience, wouldn't have thought I would ever use those words regarding doing my taxes!! Thanks Turbo Tax for making a great product and hiring such friendly patient representatives and training them so well!!

First time using turbo tax. Retirement, investments and the changes to the Tax code made getting help a necessity. I'd like to see a clearer way to indicate military retirement. There was a separate selection for Government Civilian retirement pay, please add one for military retirement so the "is this the the way to report?" questions are eliminated.

I have used Turbo Tax desktop for decades. When I start a new year, I import from the previous one, which keeps all my personal data and carry-forward information. It also transfers the bulk of the previous year's Forms, which is HUGE. I depend on the forms, and use them extensively. With the worksheets, I can determine how my data is used. Using the question/answer portion is tedious and slow, and not very intuitive. I always go back to the forms to see noy that info was used. I only uses the question/answer to ensure I have covered all topics. It is frustrating to go back to a section and have to answer the same questions I have already done! Keep my answers! You, Intuit, keep pushing to drive me to the online version, which I WILL NEVER DO for many reasons.

Turbo tax premier Why is the question re OPM CSA plan type - why asked why not a given, Calculation of Federal Windfall Elimination Provision (WEP) payment for 2024 in 2025 SSA not clearly worded.  Does box 5 want data from the prior year statement or of the current 2025 statement. For unknown reasons I get Canadian retirement page.in the step by step process opened. When entering new investment income, if you click on an item like US Department of Treasury to enter data - the system takes you to the investment import screen and you can't get to the item.  I had to manually start a form. The import does not allow you to cycle through multiple 1099s. You have to restart the import function again. First year of RMD wording unclear if you did take it in the first year but do soo  by December 31st instead of waiting until April of the following year, MD State: On the federal return one takes all the time to enter in which spouse in a joint filing earned which income and what portion of gains are from US government obligations but none of this information transfers into the MD form for computation of  the two income marriage deduction  or the income that is from US obligations.  You collected the data - why must I waste my time  building a separate e spreadsheet?  This really impacts the value of this product.

I didn't like the layout this year for investments where you enter the interest, dividends, and 1099B information separately, when they come together from the Bank. Also, you had to select one, go in and back out in order to get the prompt to add in order to download. I also suggest a function that would allow you to say no digital assets for all the following...., as I had to manually enter the information one by one on pages and pages of entries.

Features, compatibility and interface failed me: November 2025 Tax advantage program failed to download in January 2026 when I needed it! Had to call and get and new link. Second: download for stock and investment cap gains, int, and dividends failed. You took my data to the intuit site and than redirected me to go fetch it from there; except it wasn't there and I could not find it where you said it was supposed to be. I had to manually input the data by going back to each investment house and printing the documents. Not cool! finally, the donation calculator was missing without notice and that was disappointing. that took a long time to gather the information and complete that itemized deduction part. Not Cool again!