I would give it zero stars if I could. Made it all the way to file my taxes and then it said I couldn't file because an update was needed. When the program closed for the update I lost all of my work and had to start completely over!! Terrible and will consider another platform next year.

I hate being upsold at every turn - I should not have to select the correct product multiple times and constantly say no to upselling. It was disappointing to have the software version and then be required to pay extra to e-file state returns. That should be included in the product cost - especially for the higher tier products.

I had a bit of a problem imputing my financial data from my broker but after three days of working with TurboTax I got the right person Linda who was able to help me get the necessary information to TurboTax I need for my returns, She deserves a 10. Thanks Linda

Plenty of fees. Fees, fees, and more fees. When the upload won't work go ahead and upgrade. Then find out that the investment company changed the output at last minute so Turbo tax won't support. So paid extra for an error that I ended up keying anyway

I engaged with three of your agents. One of them dropped my call and did not call back. One of them was going to check something and put me on hold and it transferred me back into the 20 minute que to get an agent. Spent way too much time 2 hours trying to get help to import data from my brokerage. Never had that problem before in 18 years. Very frustrating!!!

Turbotax is good for calculating deductions and credits that I wouldn't have thought of if I had manually prepared my tax return. It also computes the capital gain tax. I like filig on-line and get notifications on my refund status. I use Turbotax to prepare my grown children's taxes too.

Very glitchy software. Difficult to install. Wasn't sure when it was actually installed on my MacIntosh. The 1099-R Box 15B input glitch was a nightmare and required me having to pat $60 for a live tax advisor. She helped me with the fix which was totally non-intuitive given the input screens. She also told me many people ran into the same error. Finally even though I used Turbotax desktop the year before I needed technical assistance to import my taxes from 2024 into my returns for 2025. Which I needed to capture a carry over loss.

TurboTax helped me file tax return for years. It's easy to use and have good support. But it does not have form 8997 for Opportunity zone fund. I need to send separately by mail. Next year Opportunity zone fund needs to pay capital gain, please add this into tax return, so I can still use TurboTax to file tax return. Thanks.

I was disappointed in filling out one of the Forms that had a zero amount. The program would not accept that so I finally had to enter a penny for it to take. I received the form from the government for healthcare so it was accurate data. If premium tax credits are halted during the year, that field will be zero since money is not credited.

I've used Turbo Tax for over 35 years. My returns are fairly simple, but over the years I have talked to your people. They are extremely helpful. I did not need to this year. You've got an outstanding product that is simple to use, very efficient, and very user friendly. Please do not over tweak it. I've seen companies that are trying to make their product better, but sometimes it has the opposite effect. Lord willing, I'll be using it again next year.