When filing an Indiana return, there were no explanations in the program when it was error checking the forms and found missing information that needed to be added. I eventually figured out that the requested info was for county addresses for filer and spouse by asking ChatGPT to explain what TurboTax was asking since Turbotax was asking for info using the database type codes for that field in the form.

The changes for 2025 in the estimation of item value for charitable donations made the whole process awkward. Last year's version was much more user friendly. Also the appearance of the $40 service charge is confusing. Please clarify that it does not apply if paying by credit card.

This year I did the Premier version still using most of the Forms from last year. The interview process did not check correctly for double form entries transfers and seem to forget that a 1099-R was taxable which I corrected. IRA withdraw showed in 1040 no tax taken out and BOX 7 option 7 selected didn't really fix that until you go to 1099-R manually goto "Verify Box 7 Dist. Code" and review the options and select A4 in my case else the Turbo TAX totally misses this review ck from what I experience. For ADU Labor/Material deductions I never could figure which form to use so I ended up putting it on Schedule C since this was to be used for support services. Section 179 and 1065 all that is confusing for that sort of tax deduction.

This is the first time TurboTax has missed a big area for me. I have mulitple 1099's to pull down from several companies and TurboTax will not let me automatically pull the values in. Additionally, when there is an error in my tax return, caught by TurboTax, it does not walk me through the solution.

This year was a little more troublesome than years past. The import from Charles Schwab didn't go smoothly and some information was omitted. Doing some quick math on what was supposed to be a finished return revealed the gaps. Finally I had to enter the information manually.

I used macintax and turbo tax for many years and this year's "update" was terrible. Hated the AI "we do it for you system", where you can't easily get to the tax forms and is difficult to navigate. The non-AI had some "improvements" which make it difficult to navigate to fix errors. Likely won't use turbotax next year after a few decades of using it and macintax.

I hate being upsold at every turn - I should not have to select the correct product multiple times and constantly say no to upselling. It was disappointing to have the software version and then be required to pay extra to e-file state returns. That should be included in the product cost - especially for the higher tier products.

I was initially unable to pay the TurboTax bill for my state filing using my preferred credit card because the drop-down menu for the month of my credit card would not go beyond "08." Eventually, I had to select another credit card where the month of the credit card fell within the range "01-08."

We have used Turbo Tax for many years probably since a full version for pc was available. So it appears to be 24 years and we have not been audited and have never lost the tax file to work on. I tried to use my saved progress one morning recently and the .tax2025 was gone. We had to restart after 5 hours of working on the program. 5 stars except for the loss of the tax file.

Again, this year, it would not let me e-file the state tax return. It kept saying we run into a snag and would not go any further. Wasted 4 hours on the phone and nothing worked. Last year there was an option to pay by phone, but that option was not available this year. So, I had to print and mail my state taxes. Sad that this company has fallen down to the point where their software does not work.