Turbo Tax worked great. Have been using for over 20 years. The Foreign Tax Credit is difficult to use and I feel I left Foreign Tax Credit on the table. Instruction vague and not easy to understand and could only get one of 7 countries to get through to credit calculation . After 3 hours of trying gave up. Could not get through to Turbo Tax . did not take the highest number / country I entered left over $500 of credit behind. Made the statement in wording I could get up to $600 credit for Married filing joint but gave no instructions, gave nothing to help. This is poor Turbo tax!

My return actually went smoothly this year with very little frustration with TurboTax for once. Mostly because I've learned what to watch out for. My only disappointment is that they changed the charitable donation form for donated goods. You have to enter a search query for every item donated instead of there being a nice list where you can enter the quanties. e.g. (4) pair of women's dress pants and it would keep a running total of all of the donations and give you a total value. I had to write the values all down on my list, then add it myself. I will be honest, I still feel like I can't trust TT based on previous experiences, but it seemed to go well this year.

The user interface in this year's program was obviously a major re-write: it had more bugs and an ant hill. In past years I began entering data in late February or early March, and finished after 3 or 4 days work. This year required more than a month of calendar time, much of which was spent searching for bug work-arounds. Some examples: The "Edit" and "Delete" buttons on investment data entry screens were colored dark grey, and presented on a very slightly lighter grey background. I discovered them only by accident; they're almost invisible. I have used 3 methods for paying federal taxes: (1) by paper check with my return, (2) quarterly estimated tax payments, and (3) withholding tax funds from distributions from investment firms. When figuring my outstanding tax due for this year, Turbo Tax recognized only two of those sources as tax payments, leaving a large "obligation" of overdue taxes. This snafu was typical of many of the bugs I encountered: if I quit Turbo Tax for 2 or 3 days and then updated the software, the bug had been fixed.

The estimated tax section for federal taxes could be GREATLY improved by making it like the NC estimated tax section, which shows the $ values from last year, so you KNOW what where data was entered, and can enter the same $ value, plus any expected changes. I could find NO WHERE to put my social security earnings. My ROTH Conversions went buried under other income, which I could not find without asking help. Please...make this simplier.

Support for your software is non-existent. Whe I installed the program and started it, it did not bring up the previous year's files. I went to the "community" FAQ and found nothing that would help and wasted a lot of time. Eventually I solved the problem on my own but it was frustrating and time consuming. Your lack of product support cost you 2 stars.

I have been using this software for many years. each year it becomes more painful to navigate if I want to go back to something I might have missed. I do not know who sits there and approves the changes to the software each year. Does the company ask the users of people sit in offices and dream up of changes with no regard to their impact on users?

I have been using TurboTax for over 20 years and this was the first year I can honestly say that I was disappointed with the software. In addition to not being able to cleanly import all information from the prior year, I was also not able to import one W-2 and one 1099-R that I had previously been able. Additionally, one required form (W4-P) was not supported by the Premier level software and recommended a print filing. Finally, I was frustrated with the desktop vs. online choice. Is the program better (recommended) more complete Online than in the Desktop software? I got the feeling that you would like to migrate to an online only option. If that is the case then you should provide a reason to switch from the desktop. Perhaps it's time to try another program.

I love TurboTax and plan to continue to use. The only issue I've had came up this year as I needed to use Form 5329 and it wasn't available on the on-line version. So after all the years using the online version I will have one year not included in my online history. I've been told that I will not be able to upload this years into my online account so that's unfortunate. Hopefully the Form becomes available in future years' online version.

The app does not make it easy to pay state income taxes. For example, after filing and during filing, there is no option to make a payment from within the app to the state, just a short message directing to some 3rd party website that accepts payments for the state.

Annoyances: * Can't paste numbers with leading or trailing spaces - the app should strip them instead of complaining that "you must enter e number" * I receive a shareholder K-1. After saying yes to have that or other forms. Premier tried to start adding a Schedule C for a small business. * Had to go through billing twice, first to add a state then to pay for e-file. This should be done together, and it should offer to fill in billing info from my home address.