Overall Turbo Tax is my preferred tax preparation product. First time using the Premier and newly retired, some questions and area were new and not user friendly or clear. But the help boxes contained enough information to clarify what was being asked usually. And after going thru medical twice as i thought the total wrong but wasn't sure how, realized finally that the medicare costs were being counted. A reminder note for that would have been nice. First time ever i went for direct deposit. Not happy about giving my bank info out. Do i get a notice when it is deposited? I do appreciate the review at the end and risk of audit estimate. Thank you!

I was unable to import information from one of my brokers. Very frustrating. Finding any help from TurboTax was ridiculous - just kept getting stupid ads. I don't like the new interface to input numbers by hand. It was hard to figure out and seemed unnecessary to go through the same loop again and again to get to the input screen. I have been very happy with TurboTax in the past, but this year, it was not great.

Generally, I'm happy with TurboTax. However I've run into one glaring issue two years in a row. Starting with last year, and continuing this year, I paid significant foreign taxes. With one investment 1099, there are often two or more foreign countries to which I pay taxes during the year. I'm required to file Federal Form 1116 to document these taxes by country. But the logic built into TurboTax is way too simple and does not account for the taxes they way they are paid: When you select an investment account tied to foreign taxes, the system automatically eliminates that same investment account when you go to report additional countries. That account previously selected just "disappears" from you go-forward choices. That's NOT the way foreign taxes work. As mentioned, one individual investment account often has MANY foreign holdings. TurboTax does a terrible job of handling Form 1116 reporting. It's so bad I'm considering a move to another provider after many years with TurboTax.

Very easy to use, the walkthrough helped alot in the process. the help feature was easily understandable. accuracy was spot on (since i have friends that know about taxes and double check your work) but overall it helped me get through this season quickly and no hassle.

It used to be very easy to use Turbo Tax. Questions for entering data were straight forward and if topics or items were confusing or needing additional explanation there were clear explanations in pop up boxes. This year however it is much more confusing (and our tax situation did not change so that is not the reason). Pop up boxes are still present, but many link you to other resources or are circular in explanation. The connection between the step by step and forms is also no longer accurate. In previous years I could click between step by step and forms and see exactly what I was doing on a form but this year it would bring you back to some other area or section when using that option. Also when doing calculations for estimated taxes you should be able to change all numbers. It gave us the senior exemptions, and we could not remove it. Therefore our "estimated" taxable income was way off. I had to put in other amounts just to get the taxable income up were I truly estimated it would be. If you know what you are doing and what to anticipate in terms of taxes then turbo tax is fine, but Turbo Tax has increase the complexity to increase the need for paying for extra help through the product.

Great for federal and state but oh my. If there is a city involved and you commute in and out of the city Turbo Tax prevents efiling of federal and state. This sucks as Turbo Tax won't take the correct numbers as it thinks something different than my reality.

I have been using TT since 1988 and I have to say this time has been a real nightmare. Not near as user friendly as in the past. I had to really work to find things. I did this yrs taxes 4 times and every time it was different and a different outcome. Sadly next yr I am thinking about having my taxes done. IF this yrs was done by AI then I'm done with TT. AI is NOT good !!!!!!!!!!

TurboTax is much easier than the other software I used last year. My only issue this year was that once you clicked NO on the HSA contribution question, you could not go back and change it. We did decide to contribute to HSA and had to go to the forms to enter as going thru the HSA section would not as the question if you were contributing and did not have a place to enter the HSA contributions. I was using the Windows Desktop version.

My preference would have been to send my file to you for analysis, in order to nail down the reason for my apparent problem. Nevertheless, I solved the problem, so all is good. The expert did what he could to assist and make constructive suggestions as to how I should approach my issue.

1. I didn't like having to wait until mid-January to have the "Investment" features updated before I could do a preliminary estimate of taxes. No opportunity to submit estimated taxes before Jan 15. Fortunately, I didn't need to. 2. I didn't like having to remove Tax Audit defense fee from the final pre-submittal screen. It should be an opt-in -- NOT an opt-out. That's a crummy way to treat your users. I pay enough for your software packages without being tricked into paying even more.