Some improvements over last year, but still many software/algorithm errors occurring. However, most annoying aspect is software does not fully utilize information previously entered into program. If you can't properly set a flag, how am I supposed to trust that the program otherwise is just fine, accurate, and free from bugs?

I have used Turbo Tax for many years and this year I found the changes you made to importing tax documents was extremely confusing and unlike the method used in all the previous years. Also when paying for add ons it is extremely difficult to enter the data because the screen is so big that I cannot see certain fields. I had to change credit cards just to be able to enter in the expiration date because it would not scroll down to month 12.

Contributions to a Roth IRA (post tax) account do not affect taxes as long as AGI is below the contribution limit. When this information is added into TurboTax, then the tax increases. As I mentioned last year, when you print your tax return using the PDF option, the password protection does not work. I can still open the file without a password prompt.

Every year Turbo Tax get worse and worse. Your Importing of tax from Brokerages and others is a nightmare on Elm street. You have to carefully check to make sure you don't have duplicate and overlaping data. 2 years ago you could tell what you imported . I hate your stuff and will be trying something else next year.

I purchased the software version of Turbotax and then tried to compare it with the online version. I decided to complete my taxes on the software version, but the online version keeps trying to get me to complete my filing online! In fact, after i had filed my taxes, the online version told me I needed to file! Then I got a notice from the online version that my taxes had been rejected, but nothing from the software version. Today I went back to the software version, and it allowed me to file again. What the heck is going on!"

My experience with Turbo Tax was pretty good. I have used it for years, so the familiarity helped. I did find that some of the detailed Help pop-ups for the Missouri return contain outdated information. Specifically, there is a pop-up concerning the different tax credits eligible for form MO-TC (Miscellaneous Income Tax Credits) that have outdated eligibility dates and percentages listed in the detailed description. An example of this is for the Pregnancy Resource Center credit. However, I suspect that several other credits have this same issue. Please work with the MO Dept of Revenue to get correct information for this next year. In addition, I would like TurboTax to be modified to e-file MO returns that include form MO-TC. The state is now able to handle e-file with form MO-TC and I believe some of the competitor tax software does this now. Let's get Turbo Tax up to date so that I can continue to rely on it! Doing so will retain customers and generate more state e-filing revenue.

Very little on-screen help is provided to understand the questions being asked. Especially true if you have multiple sources of income from one fiduciary, or if you have more than one fiduciary reporting the same type of income. We were just baffled by some screens. While Turbotax may be the best product out there for an individual user, it certainly does not inspire confidence in the output.

I've been using TurboTax since 2002. For the most part I find it easy to use, but some subjects could use more elaboration. It has never steered me wrong and I believe it has helped me get the correct rebate or payment I was entitled to receive/pay. I've used it for both my federal and state taxes. I prefer the desktop app, just not sure I am ready to do this all online as I find the desktop app more convenient.

Unless you know turbo tax, it is difficult to navigate. Need to ask a question and the phone number is nowhere to be found. Needed to do a web search to find the number. (very poor). Got to talk to two agents. The first one said Turbo tax is correct and the 1099 is wrong and go to the supplier of the 1099 to have it fixed. Wrong! (poor) The second agent (Justin) found the issue and led me to the correct understanding. It was me not recognizing that a number entered was being reflected in the total. Justin gets a Gold Star.. (excellent)

First attempt was rejected due to an issue with form 1116. All the explanation your site gave was that there was an error in processing which would be fixed by Feb 22. It did not say whether the processing error was yours or the Feds. So on Feb 27, I updated the program and reran things. There were still no errors to correct. The only difference was that form 1116 had zeros in lines 32 and 33 where they had been blank the first time. I resubmitted, but don;t yet know if it was accepted this time, but I don't have much confidence.