For many years I did my return by hand, as a former CPA. Once I retired a few years ago, I started using Turbo Tax to prepare my returns. The software is so user friendly and allowed me to check items as I was preparing and inputting my return info. This a fantastic product and I highly recommend.

I didn't like that I had to pay additional fees at the end to file my state tax return. That should've been disclosed up front. And it keeps on trying to bill my for the audit defense program when I wanted to opt out. Feels very bait and switch. Or I was force to pay the final fees at the end to file.

I use the desktop version for Mac because it gives me access to the forms. I find the 'interview' process sometimes skips over or grabs the wrong information. I wish TurboTax had (a) imported my brokerage transactions with the 1099-B; (b) given me the choice to enter my brokerage transactions; or (c) imported my brokerage statement as a PDF. At the end I got the unwelcome message that I now had to find and print the statement with forms 8949 and 8453 and mail them to the IRS. This is unnecessary and more painful than any of these options. Overall though, it's OK. Outrageous however that Intuit lobbies the US government to stop them simplifying tax filing and allowing us to deal direct with the IRS as in other countries. I shouldn't really be giving you my business at all.

The interface has the annoying property of returning to the TOP of a list when you finish one of the list item edits. Please change this behavior so the TurboTax interface shows the part of the list containing the item just completed by you. Your phone support is awesome! Nice, knowledgeable people.

The 2025 version works a lot better than previous versions, in that for a joint return the interface doesn't ask for spouse tax liability amounts anymore. This hung-up e-file for me for many years as every year the returns were rejected because I entered a number for the spouse information. So, I had to assemble and print out paper returns to file.

i got on line version free from fidelity it was impossible to use. it froze with incorrect tax certainly my fault but i could not edit , cancel and start again or see the forms to work out what i did wrong i gave up paid for the desktop version and completed it. i reckon you owe me 80 dollars

I've used TurboTax for over 10 years. I find the user interface to be very intuitive and thus easy to use. I can't imagine going back and doing my return without software like TurboTax. The only negative is that it costs the filer to use it. It should be free to filers, and Intuit should get paid by the U.S. government, as it is the U.S. Government that is ultimately benefitting from filers using TurboTax and other tax software.

I felt like there were some glitches in the software concerning the sale of a rental townhome in Colorado and a second home in Maryland. I had signed up for Live Tax Advice. The expert manually checked and found errors. She had me fix the errors and finalize the returns.

Even though I imported all the tax documents, the program would not automatically pre fill the values as it had in the past years. I had to do it manually. So why should import any documents? The help section was totally worthless. That is why it received only 4 stars

The software for 2025 is glitchy and had frequent delays on moving to the next page when clicking the "continue" or "next" buttons. In some cases, all entered data was lost and we were returned to the beginning of the income or deduction section. Overall, generated a seemingly accurate return, but the user experience for 2025 was not great.