From installation crashing bugs to help pages with abundant dead links, it's clear this company is relying too much on AI with almost no quality control. I'll be taking my business elsewhere next year. This has been one of the most painful tax filing experiences ever, all due to the new turbotax experience.

The desktop software was easy to use, once I was able to find the correct website to download it from. Intuit's website does not make it easy to find, and was constantly pushing me to repurchase it. Something seems buggy with the interface in the income section, where it had me going through the same sections for no apparent reason. I like and trust TurboTax, but Intuit can work on providing better support without trying to push you to a consultant and pay $60 to figure out how to navigate your own software.

1) When I used the search in the window (top of ) a side bar opened (acting like an AI interface). But is doesn't look at the questions, you can change the question a little and get the same 1 or 2 answers every time. :( very bad. Grok helped me, maybe I'll just let Grok fill our taxes next year! 2) the IP PIN entry field should be in the last several pages when filing, not in Other, it's not an other, IRS failed me 2 years in a row for this same problem. Your users, don't know your software like you do, information. This should be a workflow step somewhere.

TurboTax has become noticeably more difficult to use over time. The explanations provided through its help links are often convoluted and unclear, making it unnecessarily hard and time-consuming to complete my taxes. Multiple times I had to rely on external tools like ChatGPT or Gemini to get straightforward answers—and those tools consistently delivered clearer and more useful explanations. It's frustrating that Intuit appears more focused on promoting additional paid support services than on improving the core usability of the product. Users should not need outside resources to complete a tax return with confidence. Intuit should prioritize simplifying the interface and providing clear, accessible explanations within the software itself.

I am very disappointed that you did not have ItsDeductible for the charity deductions. What was in its place was a real pain to use. Also received an erroneous message on the payment screen for $45 for premium service so I had to call Turbo Tax and then wait a long time before being helped. The support person was excellent.

I had to install windows 11 to be compatible. I was not thrilled about that. I had saved the last 7 years of turbo tax shortcuts on my desktop, but they vanished in the upgrade process. I can find the appropriate files in my document folders, but when I try to open them the applications offered to do that all choke on the assignment.

the software was good. but every time I started the software it needed to check for updates. this took a long time and usually I had to exit and re-enter turbo tax at least two times to get the software update to work. In the past you had an option to start turbo tax without checking for updates. either get the updates working better or bring back the option to start without updating. thank you

I have been using TurboTax for a very long time. I think it does a good job of transferring last year's tax information which saves time. However, given that I already pay a large sum of money for the use TurboTax, I strongly feel that electronic filing for the state taxes should already be included. I could understand if the system limited the use of the electronic filing to one use, but electronic filing would be made so much simpler if the cost of e-File for states would be a major advantage over any other method.

I am an enrolled agent and have been a TT DT user for years. I prefer the DT version because it provides more depth and clarity regarding every entry. I review the forms pages and am able to check entries. It appears Intuit is trying to push DT users onto the On line version, which I consider sub-optimal. I do not like storing everything in your cloud, in consideration of the amount of hacks that occur. The changes that were made this year have made it less efficient in that some steps are repetitive or unnecessary. I don't know if many customers feel as I do, but I prefer NOT to download my financial tax forms (including passwords and user id) through your web interface. Lastly, I file returns for one or two friends and family members, and having the ability to file up to five returns is a valuable benefit.

I did have trouble transferring info from last years return and the person who answered the phone was helpful. It turned out all I needed to do was restart my computer. Please do not discontinue the desktop version of TurboTax. I am more adept at using the forms than the Q&A format.