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Customer reviews for TurboTax Desktop Premier 2025 Email Delivery, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14) for
TurboTax Desktop Premier 2025 Email Delivery, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14)
3.8 out of 5 stars
stars
5,747 ratings5,747 reviews
  1. 5 stars42% (2,396)
  2. 4 stars25% (1,424)
  3. 3 stars17% (970)
  4. 2 stars8% (443)
  5. 1 star9% (514)

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Showing 521-530 of 5,747 reviews
Apr 9, 2026
Reviewer name: TSA2
4 out of 5 stars
4 out of 5 stars review

Missing feature forces mail-in return submission

Every year I am unable to attach required documentation for the Ohio Scholarship donation credit to my Ohio state electronic filing. (Ohio Schedule of Credits, line 15. Scholarship donation credit) As a result, users are forced to file via mail at additional cost and significant time for response from the state. To resolve this, there needs to be a feature for users to add supporting documents to their return within TurboTax.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.

Feb 23, 2026
Reviewer name: JusTTFrustrated
2 out of 5 stars
2 out of 5 stars review

Considering changing software

Explanations of questions and required information is lacking. Difficult to get back to a specific point without having to re-answer all the questions because it clears out responses. TurboTax lobbies against simplified tax filing systems because it would cut into their business. https://prospect.org/2025/04/17/2025-04-17-intuit-turbotax-wins-battle-against-taxpayers-irs-direct-file/

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Mar 15, 2026
Reviewer name: ssssx
4 out of 5 stars
4 out of 5 stars review

Good, but seemed more difficult

I was not as happy this year, as in the past. I had downloading from brokerage firms difficulties, and had to process a couple times. It seems some numbers "changed" from one to the next. I had to do a careful review with records (hard copies) against what downloaded. I'm not sure how that was possible, and could have been "user error," but instructions seem less clear this year, somehow.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .

Apr 8, 2026
Reviewer name: B0b26
4 out of 5 stars
4 out of 5 stars review

TurboTax is good but not without problems.

I was initially unable to pay the TurboTax bill for my state filing using my preferred credit card because the drop-down menu for the month of my credit card would not go beyond "08." Eventually, I had to select another credit card where the month of the credit card fell within the range "01-08."

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .

Mar 1, 2026
Reviewer name: trying01
3 out of 5 stars
3 out of 5 stars review

watch out for this TurboTax mistake

Features: Charitable donations need to be organizable in alphabetical order. Accuracy: on page 1 of Form 1040-SR, there is a check box labeled "Check here if your main home, and your spouse's if filing a joint return, was in the US for more than half of 2025". As I entered that I lived at the same address in Maryland during the entirety of 2025, that box should have been checked in my tax return, but the TurboTax program would not add the checkmark and I wasn't able to add it at the review stage.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Apr 5, 2026
Reviewer name: shadow flame emperor
4 out of 5 stars
4 out of 5 stars review

Turbotax UI nitpicks, plus this review form sucks

the software all seems to work pretty well overall. the document imports especially were a lot nicer than how I used to just manually transcribe everything over, since I was being cheap. but, for the last few parts where I had to enter in the date and my state and stuff, please change the dropdown lists to comboboxes. also, (and this one is really nitpicky, even for me), there was a piece of the UI saying "we found this deduction for you", but it was just the standard deduction. so yeah, where would I be if it weren't for you helping me out there, right? also, I think that the "AI-generated review topics" card above this text box is stealing focus when the selected review topics changes, and it's eating my keystrokes. I am probably a faster typist, so it is really noticeable for me. also, why are you requiring me to enter in a review title and nickname? come on, there is no way you are getting anything useful there. and you didn't even set a max length on the nickname field, for shame.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.

Mar 6, 2026
Reviewer name: askingforanicknameiscrazy
5 out of 5 stars
5 out of 5 stars review

OK

Generally easy to follow. Good explanations provided. Note: I tried to use the online version and after being asked for my name, address and SS# three times I bailed. However, when I sign into my account, my initial entries are still there and I can't find any way to delete them.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.

Feb 23, 2026
Reviewer name: concerned preparer
4 out of 5 stars
4 out of 5 stars review

Overall good product

Does not do a good job of clearly showing carry over amounts or providing options on use. When I don't qualify for a deduction, especially ones played up on most medias, would desire it clearly state I don't qualify. It does not have to be detailed. That way would not have to worry I missed doing something which prevented me from deduction.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.

Apr 15, 2026
Reviewer name: ncshawn
3 out of 5 stars
3 out of 5 stars review

Things slipped a bit this year

The biggest problem for my tired old eyes was the lack of contrast on the radio buttons on the forms. White text on a light blue button was difficult to read. I suggest black on top of the light blue buttons. The other problem was that it would not let me pay my NC state taxes online. No matter what I did, I could not get past the payment page where you enter the routing and account numbers. All of that worked fine on the Federal return, but not for the State. More discussion of the new OBBBA deductions would have been nice. No info on the new senior deduction.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Apr 1, 2026
Reviewer name: AnneJ3
4 out of 5 stars
4 out of 5 stars review

Importing forms from FIdelity

One challenge we had was in importing data from Fidelity. The 1099-R forms were ready before the 1099-Div, 1099-Int and 1099-B for capital gains. When we imported the second set it would knock out the 1099-R so we would have to go re-import that and then fix errors. We had to create a spreadsheet to check which forms stayed and which were knocked out. We have several accounts at Fidelity.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.