TurboTax has taken what used to be a simple, intuitive interface and turned it into something clunky! It feels like it's designed more to push paid live help than to improve file efficiently. I've used TurboTax for more than 30 years, and the 2026 version is, frankly, a disgrace!

I really value the product you create, every year. This year, for the first time, a lot of things felt just somehow "foreign," as if there had been many changes i was not aware of. The flow seemed somehow different, and the verbiage as well. I navigated everything with relative comfort, however, I think due to general experience with your products. Perhaps a quick upfront piece on "What's New This Year" right within the product would have been good. (Or maybe it was there and I jumped right over it? Ha!) Thanks for another great year, where my husband and I did NOT come to blows!!! Donna

Your tax software is so complete that I can prepare my federal and NC returns accurately within just 2 hours. I have been using TurboTax for at least 35 years and I can confidently say that I could not do my own tax returns at all without TurboTax.

The 2025 version of Turbo Tax was the buggiest version I have ever used. It was a good thing I have been a loyal user for over a decade because I know when it skipping something so I was able to click around and find the spot to enter the information I needed to enter. I didn't like that it needed windows 11 if that is a requirement I will be going with a different software. I've used Turbo Tax for almost 20 years but this might be the last year. I will not be recommending Turbo tax to any one this year.

I have been a Turbo tax users for many years. This year I was very disappointed in the product. Error loading W-2, many issues with internet connection. Problems downloading investments from brokerage accounts. Install challenges. Too many for what has been a good product in the past.

Turbo Tax is solid as always. My one suggestion would be that they carry over more info from your previous return than they currently do. I would love it if they saved my W-2 info except the amounts (e.g., all employer info including state TIN). It does cary over a lot but I am always surprised that I have to fill in as much as I do each year when nothing changes.

Premium is unnecessarily click heavy! Previous version allowed to skip import prompt after 3 clicks. A friendly interface would allow 1 click to skip import prompt!! For items in 1099 list 1. take user back to last worked entry once done entry... not to top of list 2. Allow for filtering of list to each 1099 type; i.e. Int, Div, etc. Total interface is designed like Inuit generates money from the number of clicks! Please improve.

Overall, I really like TurboTax. However, I was disappointed in how it handled my 403(b) distribution, which as a pastor, was for nontaxable pastoral housing allowance. TurboTax did not allow me to add a clarifying statement to my taxes (i.e.- 1040SR, line 5c(3).) regarding why that distribution was not taxable. Hopefully, the IRS will not contact me asking me for additional information regarding that 403(b) distribution.

Turbotax saves us money when compared to other methods for filing our taxes, and we are learning new things each year from using the product. Even though the tax code changes all the time, the TurboTax interface is familiar and we don't have worry about its accuracy. When necessary, the support people are friendly and knowledgeable. We are able to load the same product on our Mac OS and Windows platforms. New features show up year which makes things easier.

Overall experience was ok. The major issue this year was with importing Crypto information from Koinly. They said th .txf file they send to TurboTax wa not updated from previous years for the new 1009-DA forms. A lot of people had issues with the Desktop version, i aper h online version did get an update to accept PDF's. I only had a few evtries so i a not affected a bad as others. Still, we should be able to import from Koinly on the Desktop version the TXF file and have it be accurate. Koinly has tried to work with TurboTax they said and still could not get the Desktop version updated for the new forms.