I'm doing multi-state filing using the software, and was very confused as the software made me choose the resident/non-resident option when other AI tools were telling me to choose partial resident filing due to my partial existence between different states. That led me to pay extra for possible defense and confirmation, but software itself gave me little confidence while navigating

Turbo Desktop is a great product. The Turbo Online is terrible. I spent too much time trying to figure some things out, but as soon as I was able to figure out how to convert back to Desktop - all those issues were easily handled with the desktop version.

Very easy to use, the walkthrough helped alot in the process. the help feature was easily understandable. accuracy was spot on (since i have friends that know about taxes and double check your work) but overall it helped me get through this season quickly and no hassle.

Excellent Product. This year I had more difficulty with some of the questions. I am thankful I had two Tax Experts help me: Steven on 3/1 and Timothy on 3/20 were wonderful! I filed with complete confidence in the accuracy! Very grateful for ability to import from investment companies. Very grateful that my 2024 information was used to make 2025 easier.

Way to many manual edits required,196 of them. Dealing with options really tripped it up. Didn't work well with Etrade's download. Last year I promised myself to never use TT again and after this year I will definitely be shopping for something else.

Collecting documents is the hardest part. The 'walk me through' assistance was most helpful and guided me to feel confident that all my data was entered or transferred to my return, saving me a lot of stress not having to manually fill in all those items.

Over many years of use, many things have improved. Electronic downloads of tax documents work well now, and e-filing works much better. Each year I seem to run into a bug or two that consumes quite a bit of my time, however. This year it was an unexpected number in my state tax return. After spending too much time investigating, I discovered that Turbo-Tax had misinterpreted its download of my 1099-DIV from Charles Schwab. Schwab reported tax-exempt bond dividends in 3 columns: the amount paid in 2025, adjustments for 2025 made in 2026, and the adjusted amounts. TT reported both the pre-adjustment and post-adjustment amounts as if they were separate payments, thus double counting. It made me wonder how many other errors like that there were that I did not discover. TT could also do a much better job of informing users about key limits and thresholds that they should know about to avoid wasting time on useless data entry -- such as medical expense thresholds and AGI limits for various itemized deductions.

This year I was really apprehensive about doing my taxes by myself, Lots of changes! Retirement, Social security, Pensions, Rollovers, sale of property, etc. I have trusted Turbo tax for 30 years & I knew I would be ok! I had questions & I learned things. Turbo tax walked me through everything. Questions answered in the community, also Look-Up, were all very helpful! When I was done, I was nervous that I may have put something in the wrong place, So I got the Adviser, The best $60.00 I have ever spent! We reviewed the entire file with screen share. The advisor was the nicest man, he answered all my questions & checked that everything was in order! No rushing, he took his time! He was Awesome! Peace of Mind= Priceless!

The importing of documents has improved over the years; but is still not seamless. While going through the federal form, at times it was a bi confusing. It neve gave me a statement saying "based on your deductions it would be best to take the standard deduction. This used to happen in the normal entering of data, and now it did not, so I had to go back into the forms and see what Turbo Tax did for deductions. Then I had to look up outside of TurboTax the standard deduction available for me to see if Turbo Tax had used the standard deduction. Very clumsy. Past versions seemed to work better for this and give more commentary through out the process. The deduction is the example I remember; but in general it seemed like it was giving me less commentary along the way, then past years.

The product is okay. I realize taxes are complex and sometimes forms might have errors but once I find a bug I should be able to easily report it and know h it will be corrected. There is no obvious place to report bugs, no easy way of knowing when one will be fixed after I wasted an hour on the phone after spending hours trying to report the bug online. Make it easier!