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Customer reviews for TurboTax Desktop Premier 2025 Email Delivery, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14) for
TurboTax Desktop Premier 2025 Email Delivery, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14)

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Showing 41-50 of 5,634 reviews
Apr 12, 2026
FWPIII
1 out of 5 stars review

Bloated, sometime inaccurate software

I have been a long time turbotax user and familiar with using the software. This year my return was more complicated by the sale of an out of state property. I found TT to be vague to the point I needed to use an external AI product to figure it out. Also, it let me pay to efle a state return and then wouldn't allow the return to be processed. The process for requesting a refund could not be more confusing. This may be the last time using TT, will let others know as well

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Apr 16, 2026
kbscheer1
4 out of 5 stars review

Overall, Turbo Tax is great!

Overall, I am really happy with how Turbo Tax helps me run through the process. I did have a few issues when the program reviewed any possible issues at the end. It took quite some time to figure out why there were issues and how to go back in to fix them. It would have been helpful if the program would have guided me back to the specific sections and showed how to proceed or why there were issues.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Apr 14, 2026
bmackay57
4 out of 5 stars review

A few things could be improved

I've been using TurboTax for decades. A couple of things * Form 1116 handling. There should be better help for this in the app. In particular, and explanation of "Various" and "RIC". Once you decide I need to work with foreign investments, you should brief me on what to do with Form 1116. It's a bit of a black hole now. It's the reason why I shell out for the "Premium" version * On-line submission failures You keep telling me that the problem is with my AGI number from last year (even though you filled it in, and even though it's the same number for both of us (but you say only one is wrong). I've mailed in the return, but in retrospect, I'm pretty sure it's the PIN. You should guide me to getting new pins. * This form (in particular, this field on this form) You seem to be continually parsing the contents of this field to update "AI-Generated Review Topics". When you decide to update the "Topics", focus leaves this form momentarily and you occasionally miss what I'm typing (or worse - moves focus to the end of the field as I type). It is *very* frustrating. Did you not test this feature?

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Apr 12, 2026
ADCPDX
2 out of 5 stars review

Quality declining

Navigating through the process was made far worse in the 2025 version. For example, in the income section, I pick a type of INT, then realize I was on autopilot and should have picked DIV. Getting back to that list of types again was really super frustrating. I also encountered a form related to entering college expenses, which had three form boxes with dollar amounts entered by me. This form was showing an error saying that the two lower boxes must add up to the amount in the top box. They did add up perfectly. I finally found a post online where TurboTax support said you have to round up/down the numbers to get this form to pass, which I did. This was posted online months prior to me encountering it - why never fixed/patched? Very frustrating!!

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Apr 10, 2026
Paul D 37377
3 out of 5 stars review

Good product

Overall it is a quality product that makes it "easier" to file taxes. Need to make it easier to update return based on corrected 1099s. This section should have a simple 1 button to take you through simply updating 1099s. Its a very common thing for them to be revised sometimes more than once. Also for states that don't have income tax (Yeah for TN!) it would be better to allow it to go straight to filing fed return w/o all the prompts to

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Apr 27, 2026
Ken1711
2 out of 5 stars review

TurboTax, please invest in the state returns!

I have been using Turbotax for decades, and it is hard not to feel the quality has diminished over the years. The biggest disappointment for me is in the state returns. I buy Turbotax Premier because I have rental properties in multiple states, and I no longer have confidence that Turbotax is handling this complexity properly. In fact, I find myself doing all the allocation work offline, which is just not why I buy this software.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Apr 10, 2026
Anonymous
4 out of 5 stars review

Error Fix Loop, not inspiring

Generally good, but this year I got into a loop at the final steps where it said there were vague "errors", prompted me to click to fix the errors, then said there were still "errors" with no details saying WHAT the issue was. This cycle repeated multiple times, til I got sick of it and just clicked continue. It was an unnerving experience and gave me LESS CONFIDENCE in the software.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.

Apr 10, 2026
scipiobb
3 out of 5 stars review

Not bad but not close to 100%

You have a bug with 882, part 2, line B is not getting populated. Took me a long time to figure that out... Was not fun. Also, I could not file jointly married for federal and seperatly for state. The state pipeline just didn't ask me about my wife seperatly from myself.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Apr 16, 2026
JohnKyong
3 out of 5 stars review

TurboTax needs to improve accessibility interface.

TurboTax is getting better slowly, but it is still far behind in terms of accessibility. I hav ben usin TurboTax for over 20 years and have noted marginal improvement, which seemed to imply adaptation, but in a very methodical way; however, I have noticed that as I have gotten blind, the accessibility features do not keep up to date. I need someone who can see to help me navigate the interface sinc my screen reader does not know what to do with many of the unlabeled buttons and check boxes. I'm sure the interface looks good, but I would prefer a more stark interface that is more efficient. But, I am still using TurboTax so the interview interface and help menus are still very good. I have and would recommend TurboTax. sure

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Apr 11, 2026
nbailey1040
5 out of 5 stars review

over all it was a good experience

Overall it was a good experience. The call line was very responsive. It should be easier to change bank account numbers and to change between getting a refund or applying to next year. It took quite a lot to change from applying refund to next year to come out on the face of the statement. I could change in the worksheets, but it would not come out on the face properly. The support line helped me with however and it was fine.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.