I struggle with taxes every year. This year, I noticed changes to the deductible material-goods donations in that the drop-down box for pricing assistance was more awkward and inefficient than it had been in the past (and it was a bit cumbersome in the past). Also, some of the info that was downloaded from my financial institutions seemed to come across incorrectly and I don't know if that is a TT issue or LPL. Once I paid for technical assistance, I did receive help from a very nice gentleman and it helped me get through it. There was a part where it said I had underpaid my “estimated taxes” last year and there was a fine. I have no idea what that was all about as I paid thousands of dollars in taxes last year and I don't do ‘estimated taxes' (my financial planner takes taxes out for me except for dividend and capital gains which are unpredictable). Because my numbers for this year were all messed up at one point, it suggested I should pay estimated taxes moving forward and I signed up for it. As it turned out, after errors and duplications were identified, I wouldn't have needed to consider that but I couldn't figure out how to get back to that to undo it. I will have to work on that tomorrow. What I like is that I have taxes for each year on my computer, that I can get (pay for) live help if I get stuck.

Turbo tax used to have "it's deductible" which made summarizing no cash contributions straightforward. Now you have to click multiple times for every item. Turbo tax also used to provide an estimated tax for the next year from your previous year's taxes. Now you have to manually enter the information you already entered for your taxes in the w-4 form calculator. Turbo tax used to have understandable help and descriptions for items you are working on. Now they generally copy the incomprehensible IRS documentation and make you pay extra for live expert advice.

We have been using TurboTax for over 20 years and have never had the aggravation and difficulty we had this year. The software was terrible, it was not user friendly and the move from Windows 10 to 11 on a new computer was impossible without the excellent guidance of your live tech agent Susanna. We also had a problem with fixing an incorrect computation which showed us owing an underpayment penalty. There was no way we could see to correct this expensive error, which was very frustrating. Susanna put us through to a live tax expert agent, who walked us through our entire return to make sure that we had not made a mistake, and then when we got to the error, she had the answer we needed to file the required form to erase the incorrect overpayment amount. Without her help, we would never have to complete our tax return correctly. You need to get better software developers and return to the days of user friendly software!

I cant believe after all these years, its still so hard to use this software. After the end of my filing, it says I need to mail a form, and then it says only if I chose to not send the 8949 details electronically. Where in the software was I provided this choice, and why was I not told about this before filing? Now I have no idea if I actually need to find a printer to get forms mailed to IRS

I have been using TurboTax for 30 years and have always found it very accurate and helpful. I very much like the options to step through every topic, those have helped me find additional entries that I would haveentries that I would have missedentries that I would have missed onentries that I would have missed on my ownentries that I would have missed on my own. However, this year I had the State version and found that it is much more difficult to use. If I had to go back to the Federal section to check something when I returned to the State section, I had to start all over again to step through the questions and click buttons to answer yes or no just to get back to where I had left off. It would be very helpful if the State section had different tabs like tthe Federal "Wages & Income" or "Deductions & Credits" etc.

Generally good; however, it doesn't perform all needed calculations - especially when providing information to avoid penalties resulting from irregular timing (usually mutual fund distributions at the of each year). Also, TurboTax fails to recognize my son's disability status correctly. I find myself looking for the TurboTax error each year and overriding some information.

TurboTax 25 charges $25 ro file my state return. When I tried to enter my credit card information, it would NOT let me enter any month beyond 10 (October) for the expiration date. Very, very frustrating. I will definitely consider using a different tax payment app next year.

Very poor for handling 1099Rs. Didn't handle Roth Conversions. Needed to override but then wouldn't allow filing electronically. Should have box that allows you accept the non-guarantee and file electronically with overrides. Won't be using next year.

Like past year is TurboTax is a necessary evil. User interface is very 1995 and the questions are not clear at times, especially for things like partnerships. I would give the offer for a C rating. I can only hope someone comes up with a better product in the future so I don't have to keep buying this every year.

Not Satisfactory because it rejects my attempts to efile and gives no advice as to where I can talk to someone. This is the second year in a row this has happened to me. I am finished with Turbotax if this is the type service you are going to provide!!