The federal tax return went well. The CA state return was not well implemented with TurboTax. I had to manually enter much of the information without any confidence that the data entered was correct since there were no instructions in TTax for the CA return.

Difficult experience, it has not improved for years. I am still unable to apply part of refunds for next year. Paid over $100 for program and will not pay another $60 dollars for someone to explain what should be and used to be simple and straight forward. Even trying to submit this complaint is hard. Still can not submit as someone else has used my nickname of Dissatisfied Customer.!!!! Hope third time is charm as still can not submit complaint.

TurboTax arbitrarily added a "Canadian Retirement" form, with a stream of questions pertaining to the phantom "Canadian Retirement" which persisted through the whole filing, even though we had no contact or income with Canada. At the final check, the form disappeared. If I had requested paid assistance it would have been a waste of the $60 fee, plus the time on both sides to resolve the nonexistent "Canadian Retirement" issue.

I filed my federal and state taxes on 3/18. Both files have been rejected due to missing data. I am now in the midst of having to wait 8 weeks for my federal return to be processed, due to their ID theft guidelines. I am also in the process of emailing more information to NY state, and waiting for USPS mail to tell me my next steps to supply more missing data. I have use TT since it came out many years ago and never had a problem. This year I am wishing I had used another software. Why did I pay for a premium version only to be spending hours trying to correct mistakes that were made by Turbo Tax. I updated the software the day I filed. I ran error check several times. I have now been on the phone over 2 hours with the IRS and another 2 hours sending missing information to NYS. Please refund my $86. Thank you.

Unfortunately, this year I did not have a great experience using Turbo Tax as I had to make another purchase to pay for tax expert assistance because the program was not user friendly this year. I have been using Turbo Tax for over a decade, and this was the most challenging experience that I have ever had. Thankfully my tax expert person (Zenny P) was very helpful in getting me through the difficulties that I encountered. Thanks to Ms. Zenny P. I know that Turbo Tax is trying to improve or enhance their program, but it appears in improving it, it is making it more challenging for the novice user such as myself.

Poor interface when it comes to going from EasyStep to what used to be Step-by-Step, as now one can only go to Forms and not land in the context of the form being filled by EasyStep. Poor at managing declaring Foreign Taxes paid for passive income from stock portfolio. The work flow assumes, incorrectly, that one can't have more than 1 country to which taxes are paid for any brokerage. This then incorrectly fills in with missing data and the unknowing user will miss having to manually go about correcting this in forms that can't be easily located due to the poor interface.

It was alright until the audit check. I downloaded the investment information directly from my investment firms. During the audit check, before filing, I had to enter made-up information into fields that otherwise had no auto-filled information. Otherwise, I could not get out of the audit loop. Very annoying and inaccurate.

Turbo Desktop is a great product. The Turbo Online is terrible. I spent too much time trying to figure some things out, but as soon as I was able to figure out how to convert back to Desktop - all those issues were easily handled with the desktop version.

Completed and filed tax return by e-file using a desktop version. Received a refund. Needed to amend the tax return. Turbo tax is telling me that I have not e-filled the taxes and I have to print it. Cannot get to preview or print the amended state tax return. Some field that may be left "blank", Turbotax is telling me there is an error. There is no enough information how to fill or avoid filling these lines (Schedule C). I would like to see the real form to review, not just questions.

This year completing the return was time consuming! Instructions in TurboTax are becoming more cryptic and not easy to follow! You have SO MUCH white space in the Forms! Why not use it?!! I wish I could give it 5-stars, because I really like the software. Please see below.