Had to call help line to get program loaded properly. Agent was actually ready to terminate call when solution to my issue was hampered by his inability facilitate screen share. I asked for senior agent help and was told there was no further help. Luckily I was able to see a way to get the install running.

I most needed turbo tax early, - end of December till 15 Jan 2026 - in order to determine my tax liability for lump sum distribution of Social Security. Turbo Tax was not updated for key interfaces until end of January 2026. But the Federal Tax IRS information was also not complete as late as Jan 21, 2026 for IRA Distributions. Turbo Tax would not allow partial inputs for key elements in attempting to manage my liabilities for 2025. I framed my taxes manually early January in order to pay 4th quarter Tax payments. Early April, I returned to Turbo Tax and updated to finalize tax filing for 2025. The software hung up on the previous inputs accomplished in January. I completed my taxes manually. After complete, I started Turbo Tax over with a new file and it worked smooth. Generally the flow was good, with notes, recommendations, and explanations. Not having the forms available during the program made it difficult to follow some of the instructions. Bottom-line, Turbo Tax provided a good backup to my manually prepared forms.

I bought the $60 tax advice option. The original person who called me setup a time to call me back, but she never called me back. I had to request another tax expert. That person called me and her computer wasn't working right. She had to go offline and restart her computer. It took about 20 minutes. When she got back she could only see portions of my computer screen. Frustrating.

TurboTax is mostly easy to use and gets the job done. This year I had more trouble than usual as some values got duplicated resulting in high taxes (but smart check said everything was fine). There were also some areas where it asked to fill out information, but the explanation was unclear. Still, it got the job done.

I found this version worse than last yers. Why did you have to let me get all the way through the filing process before telling me I had to upgrade at the last step. I signed up for the $60 live advice but the advisors were never able to see my uploaded return nor view all of my screens, even after I opened up ll the permissions. It wa unclear what value of any that $60 got me.

I found using Turbo Tax this year to extremely frustrating to use. There were no instructions on how to utilize worksheets or add information. Additionally, Although they say one state return is free and included, they do not specify that you have to pay to efile it. What a disappointment! I've been using TT for years to complete my taxes and I think this is the last year I will do so.

First time using turbo tax. Retirement, investments and the changes to the Tax code made getting help a necessity. I'd like to see a clearer way to indicate military retirement. There was a separate selection for Government Civilian retirement pay, please add one for military retirement so the "is this the the way to report?" questions are eliminated.

The overall experience with TurboTax is wonderful as usual. I'm extremely disappointed that TurboTax did not print out the quarterly estimated taxes vouchers for the next year like you always had in the past. If you can tell me how to do that, it would be appreciated.

I have been using Turbo Tax for over a decade. I never like Turbo Tax but there is not much of choice when it comes to DIY tax software. Here are the items Turbo Tax should fix but just never did. 1. When running final check, I keep getting errors and not sure how to fix. The most recent example is the error, "QBI Passive loss c/f should not have a value when no previously disallowed losses are present for regular tax purposes". There was no help to fix. Why does this error come up. Turbo Tax should know from prior year return and auto fix this. Very frustrating. 2. I expect Turbo Tax to carry over automatically ALL of cary-over from last year return. This does not consistently happen. Example: On the CA state return, why does TurboTax still ask the prior year asset depreciation (difference from Fed 30% to 50% accelerated depreciation) taken when this information is available from prior year

I completed my tax return early February but was not able to file due to Turbo Tax delay in Rental Depreciation software. Although I had no changes to the depreciation schedule, I could not look at or view the current schedule for accuracy without filing. Warning and transparent communication regarding the reason for the delay would have been appreciated. Instead, Turbo Tax updated the website and help page multiple times with unrealistic and inaccurate projection dates for repair.