Had a lot of trouble with Turbo Tax this year. Could not enter our 1099-Rs. That feature seemed to be frozen. I noticed other filers were complaining about the same thing. Also, we couldn't file because of missing updates. Why aren't updates automatically downloaded? Or at least a notification that updates were available, which is the usual procedure. Also, what if I had filed before these updates were available? Wouldn't my return be inaccurate if these updates were not included? Turbo Tax seemed unprepared this year.

I completed my tax return early February but was not able to file due to Turbo Tax delay in Rental Depreciation software. Although I had no changes to the depreciation schedule, I could not look at or view the current schedule for accuracy without filing. Warning and transparent communication regarding the reason for the delay would have been appreciated. Instead, Turbo Tax updated the website and help page multiple times with unrealistic and inaccurate projection dates for repair.

Overall it was a good experience. The call line was very responsive. It should be easier to change bank account numbers and to change between getting a refund or applying to next year. It took quite a lot to change from applying refund to next year to come out on the face of the statement. I could change in the worksheets, but it would not come out on the face properly. The support line helped me with however and it was fine.

I have used TurboTax for years, first when my husband was self-employed and we had rental properties that we were managing. Our taxes are now a bit easier, without the self-employment income, but TurboTax has guided us through everything that had tax implications over the years, including a fire on our property, and now, retirement income. I can't imagine doing our taxes without TurboTax, since the hardest part is getting all the information together, which I'd still have to do even if I was having someone else prepare our taxes. And TurboTax for Mac OS has become more robust over the years as well. And TurboTax offers all the support you could need or ask for.

We've been using Turbotax for several years now. Overall, it's fairly easy to use and seems to do the job just fine. My biggest frustration is at end when you're just about to file and you have to enter in your information (bank accounts, etc) several times for the federal and state filings. Seems like this part could be streamlined to make it easier for the user.

This year it was terrible. I could not install it until I talked with customer service. Then I could bring in 2024 Tax information. So I had to talk customs service again. This process took many hours.. When I finally was able to bring in 2024 info the program said it did but actually nothing was imported .

It was alright until the audit check. I downloaded the investment information directly from my investment firms. During the audit check, before filing, I had to enter made-up information into fields that otherwise had no auto-filled information. Otherwise, I could not get out of the audit loop. Very annoying and inaccurate.

used to be better. Didn't seem to retain as many of my prior year answers Foreign tax is a nightmare, and your instructions don't really help. Had to rely on the old "make new 1099 Divs" for each country, and do all the footing. Would be nice if the program helped with that.

Number 1 issue was downloading data from my banks and financial institutions. This was a major pain and took many hours to resolve/work around. Even after TT modified software I still had to copy URL from my default browser (Edge) into Google Chrome to get it to download. Don't understand why TT requires dividends, interest and foreign taxes paid to be broken down by 4 date ranges...For the most part that data is available from my financial institutions downloads.

After usingTurboTax Deluxe for over 10 years on a Windows 10 operating system, 2025 Turbo Tax Deluxe both Desktop and online on a Windows 11 operating system, has been very difficult to use. Transferring 2024 data has not been possible. Support services have not resolved the problem, all data was reentered manually. It has been a very difficult tax season.