I had a bit of trouble at the beginning as you had made a number of changes to the program. I got through it, but it didn't sit right at first. There were some categories that were very simple but you over-explained them. And there were other categories that were not so simple (mostly definitional) and you didn't explain them at all. It was kind of weird. But I still like using you.

Turbo Tax has created a program that seems to lock people in and now you want to force people that have been using your program to do it on line. Also, I really want the disk but you no longer seem to see the need for users to have a disk. bottom line, it does suck.

I have used Turbo Tax and Quickbooks software for years and I have found the software to be accurate, reliable and intuitive. The only problems that I have is the push to pay a high-cost annual online subscription that everyone is going to and outsourcing the customer relations to India where it is difficult to understand what they are saying as they try to speak English.

TT desktop seems to be getting more and more buggy every year. Not the same quality control that used to be. Mark estimated/add supporting details availability is very buggy in new UI. Major issue with estimated fields and tax summary bug that doesn't go away once fields are marked not estimated. Still can't imagine another way to file on my own, but every year I am more disappointed with the quality. And no, I have zero desire to use the web version.

There are errors in the TurboTax input. I get a 1099-Misc for Structure Income from an investment. TurboTax was trying to force me to file this as a Self-Employment Sch C. I only found out from searching how to work around this to enter it as other income. Also, I had answered the question if investment income was due to Crypto and I entered no. However, TurboTax asked again after completing inputs if these were digital. I had to double enter over 1000 entries to say no!!! This took hours to do.

For the most part, I'm very happy with Turbotax. One issue that is irritating is how the program doesn't deal well with foreign taxes paid. I had 1099-DIVs from multiple financial institutions and the program was very clumsy at handling totals by country. I finally had to go with the "Various" classification for everything to make it all work.

TT had problems downloading and incorporating the Schwab 1099 composite and it took extra time for me to figure out what was missing and where. it worked much better last year (2024). Also had difficulty adding a depreciation able asset to my rental property.. Additionally i think TT should have done a better job with the Wisconsin tax form. Caused confusion.

Nothing was easy: Kept telling me to enter my Canadian income... There is none and never was Completely messed up my Fidelity info. No way to check if it got everything Hard to navigate Hard time finding last years return to help with this year Too much else to list I have been using turbotax for many years and it now is unusable

Once the correct program is installed and the brokerage house information is downloaded, it is a very smooth program and works well. However, getting to that point was extremely involved, time consuming and difficult, requiring over 15 hours of tech help. Downloading the brokerage house information was MUCH slower than previous years, going from under 10 seconds in the 2024 tax year to over 2.5 hours this year. Once that was done, the experience was excellent.

Thanks to AI tools like gemini, chatgpt, claude, I was able to get through using turbo tax much faster than previous years where I had to scroll through dozens of community forum answers to figure out things. 1. If your smart check found an error - why not have the UI take you to the section where the problem was found? How helpful is it to just ask Enter State for 2619: ____ ? Also Why do you have to make Backdoor Roth conversion SO INSANELY CONFUSING?