TurboTax used to be great, now it's only OK. They removed the "It's Deductible" add-in from the charitable contributions section. In several areas, I felt prompts/questions were unclear, seemingly almost AI-generated. After entering my bank routing information to pay my federal amount owed, I had to enter it again (each time twice, actually) to receive my state refund; there was no "use the same account" feature. In previous year, one could import a combined 1099 from Vanguard without having to buy Premier, but no more.

TurboTax is a very good product, but I needed help and I had Outstanding Support for Tech Jeffrey, he made sure I was back on track and guided me across the finish line, right through the electronic filing! Jeffrey's knowledge of TurboTax was Super, his attitude was Superb, very positive, helpful and knowledgeable. I couldn't have done it without Jeffrey's help and support! Thanks, Jeffrey

Have been using Turbo Tax for a lot of years and also easy and accurate. The Step by Step interview process helps to ensure all topics are covered. I even got advice and recommendations for a deprecation deduction I would have otherwise missed. Filing is super easy and can be assured this is done completely

Turbotax has gone downhill this year. It lags without showing its even running, I have to run it in admin mode and it keeps asking me to pay again for things I've already paid for. I'm very much contemplating switching next year after being I believe a 15+ year customer. Unfortunately, thumbs down this year. I hear that I'm not the only one. I suggest that you issue a public apology and explain why you will do better next year. It's that bad.

I would rate higher for most years and this year except Turbotax is not compatible with Windows 10. Since Microsoft offers paid support for 1 year Turbotax should have been available for Windows 10 as well as 11. This caused a lot of extra effort on my part to complete my taxes as the online version does NOT calculate and compute taxes the same as the desktop software I purchased.

No way to handle multiple Homeless Contribution Tax Certificates for Colorado return. The screen for entering investment 1099's has large blocks for each possible source and duplicates some entries. The large spacing makes it difficult to recognize unnecessary duplicates. In some instances, TurboTax user interface is getting worse. In general, screens need to be concise and to the point without unnecessary decoration. When fields have supplementary details (which may have been carried over from the previous year), there should be an obvious indication that a popup form is available for the field.

Turbotax prompted me that I had overfunded my HSA account and that I would be penalized 6% if I did not withdraw funds. I did so only to find out that I had in fact, it was not overfunded. To get this resolved, I had to take a lot of time contact my HSA admin and pay $60 for tax advice on Inuit to get this resolved even though it was it was Intuit's mistake. Turns out this prompt may have been generated from some interview about last year's taxes that I was unable to go back and see or correct. Not happy about all this.

Honestly It was just the worst to use. I am a student and I have scholarships that I got, I filed in two states, and there was just so many ways this could've been easier. you enter one thing and you see you tax return go from refund 1000 dollars to ow 300 and you are just confused as to what went wrong because what you entered was a scholarship amount, and then 30 minutes later it asks you if the thing you entered was a scholarship and was supposed to be included and then it jumps back to 1000 dollar refund. I hate turbotax

Turbotax saves us money when compared to other methods for filing our taxes, and we are learning new things each year from using the product. Even though the tax code changes all the time, the TurboTax interface is familiar and we don't have worry about its accuracy. When necessary, the support people are friendly and knowledgeable. We are able to load the same product on our Mac OS and Windows platforms. New features show up year which makes things easier.

This was the worst version of TurboTax I have ever used and I have used TT since the first version came out. The new Brokerage download and review is horrible. Had trouble finding information within forms when thigs were questionable. This is the first time I do not think my taxes are accurate.