I have used TurboTax for several years to complete my personnel tax forms. I continue to use TurboTax because the software continually updates itself. Sometimes this is annoying when you are eager to start filling out your taxes, but I like the regular updates. It gives me peace of mind that i am not using outdated information to fill out my tax forms. The format has stayed consistent each year unlike Windows and other providers who feel the need to change everything they possibly can each time there is an "improvement " made which triggers updates.

Very little on-screen help is provided to understand the questions being asked. Especially true if you have multiple sources of income from one fiduciary, or if you have more than one fiduciary reporting the same type of income. We were just baffled by some screens. While Turbotax may be the best product out there for an individual user, it certainly does not inspire confidence in the output.

I like doing my taxes on turbo tax however, there is no "Save" option on this and when I have needed to do something, somehow I lose the whole program and have to start all over. this is very frustrating. Unless I am missing something. please tell me how to do this.

They DUMBED down the PC/Mac version greatly. Yes it works and gets the job done but no more online help or online community to reference help as one example. Now Intuit keeps hawking "Live" help for $60 insteado on the front page as you work on your return. Also when you save your return apparently you can't save the numerous worksheets working behind the scenes as you are working on your return. I like referencing that detail in future years preparing my next returns. Now all you get are the sheets in your actual return as filed and a few worksheets. Where is the detail?!?! In previous years my detailed tax return file contained around 220 pages...this year I have is a scant 58 pages to save/print :(

I got stuck with a login issue, I used the Live Tax advice and quickly resolved the issue. Then I got stuck with the Federal Review and / Fix. The form would not advance. I used Live Tax advice again, however we went through lots of menus of grayed out options (likely due to I'm on a Mac). So I started my taxes again from the start. I got to the same section again. Then I had to pay for Live Tax Advice again, since I lost my previous privilege. The person I got to this time quickly showed me how I had to verify and validate my 1099's and cleared up everything. From there everything worked AOK.

Simple way to file taxes - one glitch was encountered - for Colorado return, turbotax kept saying i needed to file a form saying I was claiming a refund for my deceased husband - but I didn't need to because I filed Joint return. Copilot talked me through how to correct the glitch in Turbotax -

I had some trouble using my Premier version. It reverted to online Deluxe version and realized when it asked for payment. But when I did for my older daughter I didn't have the issue. But Turbo Tax agent was patient and helpful. Also when i clicked one button it started buffering and I have to force shut and lost all my work.

Entering income information is more difficult than several years ago. There is no invitation to download financial information early in the process. Instead one is presented with a confusing set of icons through which one is invited to download financial information, whether it has anything to do with the icon or not. Icons then proliferate, and it is difficult to know which of them are redundant and which need to be kept. It is then difficult to review the financial information you have then entered. I found a indirect way to get to my information, but it shouldn't be this difficult. Another oddity is that the program doesn't remind you to check for updates until you are ready to transmit the forms. You would think that you would do this earlier in case the update has any effect on the calculations or refund.

Completed and filed tax return by e-file using a desktop version. Received a refund. Needed to amend the tax return. Turbo tax is telling me that I have not e-filled the taxes and I have to print it. Cannot get to preview or print the amended state tax return. Some field that may be left "blank", Turbotax is telling me there is an error. There is no enough information how to fill or avoid filling these lines (Schedule C). I would like to see the real form to review, not just questions.

Donations were not up to speed. Had to guess at donations amounts because the table to get better accuracy wasn't there. Other things were difficult. Then I purchased the desk top version so I could file five returns as I help my nephew, brother, and sisters. After filing two returns it said I reached my limit and I was supposed to have five returns to file and did not reach my limit. So frustrated as I feel like I am getting ripped off.