user for >20 years. Works fine, but UI still has annoying features: 1. Why don't you standardize text on buttons, such as "OK" or "Continue" or ... Just use one 2. Put OK/continue buttons at same position on screen, so I don't have to go mouse seeking on each page 3. When a help topic is opened, make it open at same position and size as the last one 4. When updating, have to click "continue"/OK/yes too many times. I think I've started the update, but when I return to computer some time later, it's still waiting on yet another OK. 5. Spend some quality time reviewing TurboTax's UI and make us all happier!

I've been using TurboTax since the 1980's. It has always been easy to use and the very few times I've had an issue, the support has been excellent. My returns have only been adjusted by the IRS perhaps twice in my lifetime and both times were due to entry errors on my part. I have confidence in the ability of TurboTax to generate an accurate return with a maximum refund when applicable as long as I am patient and follow the instructions and hints provided. My biggest difficulty over the years has been determining what version I needed, but the software features the ability to easily upgrade versions online. I've looked at alternative software offerings over the years and have always come back to TurboTax. Just wish it cost a bit less ;-)

Turbo Tax would not allow me to use direct debit or deposit, even after I verified and confirmed my Bank of America Routing number from their website. It forced me to have to mail a check and wait to get a state refund check versus direct deposit and debit. you need to fix this bug

Had a real struggle with the K-1 form that had a note on it that 20z was being used as a Statement A.Turbo Tax program didn't know how to handle that and kept telling me I had to get a form that TT didn't have and attach it. When I put the question to the AI on the website, I got directions that solved that issue but it took several weeks to find the AI. I wrote several questions on various places on the website but never got responses. I think Intuit has a lot of work to do on customer support. I've been using TT for years but this year I almost decided it was too big a pain and too remote to continue using it.

The easiest tax return software that I have been using since it was working under Parson's Technology. However, every year, when you install it, it asks you to read and accept a VERY LONG user agreement. First, it is not obvious to read it in entirety by an average non-law-expert person. Second, you ask us to agree that you can use and sell our most intimate financial information to ANYONE and ANY entity that you deem appropriate. So, we are faced with a difficult choice, whether not to accept and do the hard way (using another SW or do it by hand) OR submit to your complete ownership of every piece of our financial data and information. I hope some time in the near future, a regulation is passed to force you to continue offering this excellent product while PROTECTING our information instead of selling them.

The fact that state tax (Arizona) has none of the easy user interface question as the federal return is getting a little old. and that you can return to a particular spot like you can in the federal. State forms have not changed over the years and you just haven't put any money ino making them better. "Ok, It's taking more the a little time" was cute 15 year ago. Get rid of it and give more practical information about when the app will actually open

I did multiple returns and for every return the software continued to waste time by asking if you wanted to move to their full-service product. It was very frustrating and annoying to continually have to answer that same question every time. They need to have an opt out ability.

Yesterday I did a quick review but did not articulate some of the problems. 1. In my folder there are multiple files for the same tax return. Type is TurboTax 2025 document. In previous years never had this occur. 2. If I have a file that I am working on but saved then later restart TurboTax and after an Update, the my Tax Return with Continue button does not show. I have to go to File and Open Tax Return. This is never occurred w previous years 3. Over the years I had at least 3 different TurboTax accts. I never took time or had the info from prior years handy to keep using the same acct. This year it bit me. Took a long, frustrating journey to get handle on the two most recent acct IDs and Passwords. Yes my self inflicted situation, but wish there was a more better way to deal with getting a handle on this maybe consolidating accounts. 3. At some point things were not going well. I used the Help which directed me to and article or something that recommended getting an update which I had to invoke. The update appeared to be the entire program updated. But things worked better. Not great. 4. Some of the phrases or language used is not specific enough. The most difficult for me was a SSA-1099 lump sum provided in 2025 for year 2024. The explanation and help for this was not very helpful. The Community Help was a bit better, but I still did not have a full grasp of the logic tree for the way it is handled based of various metrics. When I looked at the worksheet form my eyes rolled up in my head. The IRS is getting too complex which makes your job more difficult. 5. I talked to two support people (for program not tax info). I started via Chat help and then selected call. I held for 25 min or so for the first tech person who I could ne hear well due to her phone connect or whatever. She said she was making adjustments and next thing I was disconnected. Called again and another 20 min wait and got Allen. Allen did great. He listened very well, even some whining then proceeded to help. It lead to sharing my screen. Bottom line he got me and things straight. 6. Bottomline I put in an huge amount of time in dealing with 2025 TurboTax Desktop Premium. So much so I am thinking of going to a local preparer or HR Block program next year.

I engaged -- several times -- with Darlene D because she is so clear and easy to work with. She was patient with my errors and helped me understand lots of points about how Turbotax works. I enjoyed her good cheer and clarity. She went the extra mile. We made several "dates" so I could be sure to get her help.

For the last 2 years the software has not been able to locate the previous years version on my iMac. Also, it is not clear when your work has been saved and there is no clear save tab. There is also difficulty downloading financial institution data (Fidelity) forcing me to enter manually.