I use TurboTax as I am very familiar with the program (many years usage). I trust the accuracy of the program and I love the feature to go to forms. I also really like the ability to print to PDF files. I really like the software running on my own computer. I do not want to use something that runs on a server.

I use TurboTax as I have for decades. The BIG complaint is the cost. I am retired and on a fixed income and find it very annoying to find out that there is a $25 charge to file my state tax forms. This is after PAYING for the program. So so so very expensive and not transparent.

Systematically the layout is very annoying. If I have forgot to add say an item to my Schedule C. Painful process to get back thru the interview every question has to be answered again...my initial answers are not saved. I wish I could arrow thru quickly like a web page set up. I'm sure I could just do the change in the form like an override, sometimes the program won't let me do it this way.

This is the first time TurboTax has missed a big area for me. I have mulitple 1099's to pull down from several companies and TurboTax will not let me automatically pull the values in. Additionally, when there is an error in my tax return, caught by TurboTax, it does not walk me through the solution.

Worked in a comprehensive manner without the need for additional assistance for the most part. I did get hung up on importing data from Merrill Lynch as I selected the wrong line. The agent walked me through that. There was the issue with California involving Line 76. Just had to insert IRC 1362 or something like that. Think it is a glitch but maybe harmless.

I have been using it for many years, I am confident it does its job. You had a happy customer, but don't increase the license fee. I bought Premier copy of Turbotax this year, but it turns out to Deluxe version on my Mac. Support Center cannot find out why..

I didn't engage with one of the experts, but I was extremely disappointed that Intuit has discontinued their "It's Deductible" tools and service. We have used this nearly every year for the past decade. It worked so eloquently with TurboTax, but now it's no longer available and there is no simple means for tracking, estimating and downloading items that might have been given away as gifts.

2025 was, to say the least, a very agrivating experience. And I don't think Im alone in saying that. Firstly, I could not download TurboTax 2025. I had to request Support to download 2025. When I tried to pay the first time, it would not take the Expiration Date of my Credit Card. I actually had to uninstall Turbo, then get a Support Person to download Turbo 2025. There were other items which were extremely aggrivating with 2025.

I use a CPA every year to confirm my filings even though I'm taking the standard deduction. For $50 it's worth it and I sleep better. The software is easy t follow though since you can import almost any investment bank or broker data and the program inputs it in the right places why bother to do it yourself. I've used the desk top version since 1996 because I want to see the forms as I fill them, not just at the end.

The import of the information from your W2 needs work. You need to inform your user s that the 401-K information is automatically included with your income & taxes paid. When you get to the part to do your e-file clicking the continue button initiates the e-file but the status bar does no indicate this information. The fact that you can't even ask a question about the application without being charged is unacceptable. You need to have a non-tax expert do some quality control of the application. The fact that support is not available to ask any question about the application is cheap.