I mistakenly entered the exact same 1099 form from my financial company twice and Turbotax Premier added it in both times,costing me an additionalm $528 on my Fed. tax and additional $179 0n my state tax. I already filed both Fed and State and already received refund from state which did not catch error. I am very disappinted and shocked that Turbotax did not flag this duplicate form 1099. Now I have to file an amended return on both Fed and State. I'm not paying for more support from Turbotax to fix a problem it should have caught before I filed.

I have used the Desktop version of TurboTax Premier for years and received a CD. This year had to download and had multiple problems, including thinking I may have been scammed, some may have been due to I believe being told I could deduct the purchase price if I used the Online Version so I believe I was using that. When I tried to file I was told I hadn't filed Last Year 2024 which made no sense since Turbo Tax uploaded my 2024 taxes to get me started, I was directed to ID and me or something like that to fill out information. Today was finally able to get back to the desktop version and had NO problems

I would prefer rather than calling if I could text or email a question to the turbotax accountant. For me that would be easier than trying to explain an issue over the phone. Also, sending a photo of the page in question would be helpful. But that's just me. Thanks, dm

I have been using Turbotax to complete my income tax filings for years. I don't think I could complete this miserable task without the help of your computerized system. This year, I had an error in my return that prevented me from finalizing it and submitting it electronically. I could not solve this problem myself and had to revert to your in-person support. What a Godsend! The representative was competent, calm and kind. When dealing with software issues, I find that automated help functions rarely lead me to a satisfactory resolution. I REALLY APPRECIATE the fact that your company offers this personal contact option!

Live expert advice for desktop did not meet my expectations especially after paying extra. When I asked for help after paying, I got the message that expert will call in 3h30 min. The expert first called after about 7-8 hours, it was almost midnight for me. When we scheduled a new time next morning, I was not near the computer at the time, I explained the questions I have at that time. When I requested reschedule after 2 hours so I can screen share, the expert said that he was busy the entire day and gave a time for following day morning. The worst part is that the person did not call me even after 30 minutes of scheduled time on next day. I had to reach out again through the tax software, got new expert after additional 20 minute wait time and explain whole problem to new expert. This is unacceptable and so much waste of my time. I feel that I would have paid only little more for a professional tax preparer if I factor in my time value.

The interview went pretty smoothly, although there was a puzzling topic regarding Canadian Registered Pension Income that no relevance to my situation. The principal reason is give only 4 stars is that the state product for Maine continues to leave the taxpayer high and dry (ie, relevant data from the federal return not transferred to the state return) in the matter of pension income limits. The state law as written is the dog's breakfast, true, but if anyone could decipher it I'd have expected TurboTax to be who did it.

I have been using Turbo Tax for many years. I hope to continue using it if the price is not going to hiking up too much. The tax return filling is super time-consuming. This year I'm one month behind my schedule. Perhaps Turbo tax will have AI agents to help speed up the process for the users.

My return suffered from a known bug, that had been reported in the online community pages last year in which Form 1099-DIV box 12 amounts that are taxable in MD do not transfer to form 502 Line 2. It's bad enough that you have the bug, but to know about it and not offer a work around is unacceptable. You should be transparent about known bugs and offer work arounds. Of course ideally, you should fix them. But in the interim, you should at least let customers know that the bug exists and how to deal with it.

TTax was great for the Federal Return, but became very difficult at the end of the state return. I had state tax due but was not required to pay a penalty. Nevertheless, TTax insisted that I fill out a form 2210AL worksheet even though the worksheet said I did not need to submit a 2210AL form. It kept asking me questions for which I did not have an answer. So, I just put $0 in all those questions to finally get out of the worksheet. This caused hours of additional work because I was trying to find answers to the questions it kept asking.

Have used the desktop version for years. Consistent, straightforward, and simple. I am confident I have not overlooked anything. This year I started with the online version and became confused. Unable to cross reference things as I went along. Simply not comfortable with the version.