Not my favorite software and not my favorite activity to be doing taxes. I am not thrilled with TurboTax. The interface looks like something that hasn't been updated since Windows 95. It's a bit clunky. I used it because my brokerage account gets complicated and (after significant effort disabling browsers and turning pop-up windows on, with no guidance from within the software, but rather looking up problems other people are having) it's useful to be able to have that part done automatically.

I appreciate the two modes: step-by-step and Forms. I have a big problem when TT does not allow me to incorporate more data on deductions. That is, during an early pass of entering data, TT determines that the standard deduction is better than itemizing deductions. If I have more data to add later, it does not allow me to revisit the deductions, forcing me into taking the standard deduction. I can reset the determination by deleting a form, but that should not be necessary. That feature is quite frustrating.

Gets the job done. Few nice features that can be present are comparing Married filing jointly vs Married filing separately. And the ability to upload PDF forms for 1099, 1098, etc. I don't understand why the desktop software can't do it, if the online version can do it.

I love TurboTax and plan to continue to use. The only issue I've had came up this year as I needed to use Form 5329 and it wasn't available on the on-line version. So after all the years using the online version I will have one year not included in my online history. I've been told that I will not be able to upload this years into my online account so that's unfortunate. Hopefully the Form becomes available in future years' online version.

Turbo Desktop is a great product. The Turbo Online is terrible. I spent too much time trying to figure some things out, but as soon as I was able to figure out how to convert back to Desktop - all those issues were easily handled with the desktop version.

Software issues this year were very disappointing. The loss carryover did not transfer from the prior year return, so I had to enter it manually. The import from Fidelity failed 5 times, though the amounts showed up on the forms but not the tax returns and calculated my refunds incorrectly. These are software issues, which have been reliable almost every year since I started using TT in 1997. These issues need to be addressed.

The software's interface was straight forward and easy enough to follow. I did not encounter any issues with this year's returns. The only issue that I did encounter was when I went to enter my credit card information for paying the filing fees. The form would not show all of the months in the pull-down list nor would it let me scroll down the list to select the month value that I needed. To resolve the problem I had to reset my Display Text size settings. on my computer. The issue could have been avoided had I been allowed to type the value I needed or the combo box selection contained a scroll bar to allow me to scroll through the list.

I have been using TurboTax for over 20 years and this was the first year I can honestly say that I was disappointed with the software. In addition to not being able to cleanly import all information from the prior year, I was also not able to import one W-2 and one 1099-R that I had previously been able. Additionally, one required form (W4-P) was not supported by the Premier level software and recommended a print filing. Finally, I was frustrated with the desktop vs. online choice. Is the program better (recommended) more complete Online than in the Desktop software? I got the feeling that you would like to migrate to an online only option. If that is the case then you should provide a reason to switch from the desktop. Perhaps it's time to try another program.

Have used the desktop version for years. Consistent, straightforward, and simple. I am confident I have not overlooked anything. This year I started with the online version and became confused. Unable to cross reference things as I went along. Simply not comfortable with the version.

It was very inconvenient & frustrating to not being able to connect & import data from financial institutions like Charles Schwab. This has worked with no issues in the past but was not able to get it to work this time & I have heard that others have ran into the same issue.