Working with TurboTax takes the stress out of filing taxes. It is easy to follow and has help screens when you need extra information. I know they also offer live support and that gives the user another level of confidence when using the software. The ability to upload tax documents keeps records accurate and saves the user time too. This year I was able to scan W2s which worked out very well.

You lost stars because you got rid of ItsDeductable. Made a lost more work for me to do my taxes. Have to consider other product offerings next year if you don't bring it back. Charge $10 to those who want it to cover your on-going maintenance costs..

It works better every year, it took less time this year and the numbers were calculated quickly. I now use the feature that runs through everything and it worked perfectly. Wasn't sure at first how it would work because I switched from PC to Mac. Would not transfer PDF from last year, but took no time to reenter the information. Didn't need support this year as it was easy once I got it to download to the Mac. Program ran even better on the Mac than it did on PC, and all the features were great.

ACCURACY: Very disappointed with the first completion of my return. It showed almost all of my IRA's basis used up by almost $20,000.00 too much reducing my taxable RMD. The next day when getting ready to e-file, I noticed a $5000.00 difference between the previous refund noted and the new amount now owed the IRS. At first, I thought that maybe the rules had changed to allow all remaining basis to be credited to the current taxable RMD (not true) like was done with depreciation of a company's capital investment for that year. Apparently that morning's software update corrected that huge mistake. FEATURES: Entering interest and dividend data this year was a pain compared to last year. Last year both interest and dividends for the previous year were listed with a column for this year's entries adjacent to the pervious year's data. All I had to do was enter this year's data for each noted financial company and then drop down to the next company. Easy! This year the old data was NOT listed and I had to go to an income screen and click on Interest Square and then make my first entry which did not then appear, so I had no visibility of what account I had entered and what was not entered yet. Same for interest, you never knew where you were in entering multiple accounts. I had to look at Schedule B worksheet to see my progress. Why do you make revisions that add no improvement but instead increase my work and frustration???? Third unnecessary Feature: Repeatedly requesting me to fill out a State return for a state that has NO income tax. Some of my friends using Turbo Tax had the same gripe! Your software should know what state I live in by checking my home address to a list of states with NO income tax! Not that hard to program.

Product is very good, but it is frustrating why TT can't manage to fix their fill-in for the six digit IRS PIN number allowing only 5 digits. Even when I went to the Special Tax Situations page (or whatever it's called) and filled in the 6 digit number in that space, it still insisted I fill in a five digit number near the end of the process. This has been going on a few years now. Why I wonder?

On my laptop, the Skip Import button is out of sight at the bottom of the screen when you have entered something that triggers that option. It feels like a dead end when importing is not an option until you finally scroll down and see the Skip button. It would be helpful to first have a screen asking if you want to import or skip, and then follow that with either the import list or the next screen for entering the data yourself.

Imports previous year well, and you can move between Internet or Desktop - Desktop is more user friendly, you can see the full tax forms at any time. I had to use Support this year, and my agent was excellent - very helpful and patient. E-filing was very efficient.

I've used Turbo Tax for years so maybe I'm just getting old, but I feel it's just getting more confusing. Costs were very confusing when starting out online. So I bailed and got the desktop version. But then it was still pushing the online version. (I like looking at the forms to see where the numbers are going and I couldn't see that as an option online.) I really wish there was an way to streamline checking if we have enough deductibles with the new higher limit instead of spending all the time needed to enter it all in just to find we are way short. Also, after all this time why can't the state be more like the federal's question and answer? I don't think the program helps much with state taxes unless you know a lot about it already.

Overall, I am really happy with how Turbo Tax helps me run through the process. I did have a few issues when the program reviewed any possible issues at the end. It took quite some time to figure out why there were issues and how to go back in to fix them. It would have been helpful if the program would have guided me back to the specific sections and showed how to proceed or why there were issues.

A sad finish, got an error trying to pay the $25 for the state filing. Have been using the desktop PC version for decades but I've never had trouble getting Turbo Tax to take my money. I had to go back and file my federal electronically and will have to mail in the state as it will not let me proceed. I know everyone wants to put everything on the "cloud" these days, but I really don't want this data on anyone computer than my own.