I really value the product you create, every year. This year, for the first time, a lot of things felt just somehow "foreign," as if there had been many changes i was not aware of. The flow seemed somehow different, and the verbiage as well. I navigated everything with relative comfort, however, I think due to general experience with your products. Perhaps a quick upfront piece on "What's New This Year" right within the product would have been good. (Or maybe it was there and I jumped right over it? Ha!) Thanks for another great year, where my husband and I did NOT come to blows!!! Donna

I have used turbo tax for years and am happy with it. However, this year we encountered an issue with the four digit IPPIN that the IRS issues. I was able to get my IPPIN as the primary tax filer but could not get an IPPIN for my wife due to technical issues on the IRS end, This process is very complicated and involves linking the PC and her phone. We tried several times and gave up. We submitted our tax return with only one valid IPPIN and will see what happens. Is there a way that turbotax could obtain the IPPIN to facilitate the process?

I have been using Turbo tax for decades.Has always been user friendly. However, this year very difficult to import from financial companies. The Schedule D portion of my return was very frustrating. All prior year Turbo Tax schedule D info was simple.

Problem: I have downloaded TurboTax. it is open and have progressed a bit. I am now at the point of needing to connect to my investments in Fidelity. I entered my log in and my password. TurboTax did connect with Fidelity. Then next step was a verification step where TurboTax asked me to click on the icon/word "Allow". I did that but nothing happened. It looks like the icon/word is simply nonfunctional. The "Allow" button (or similar verification step in the browser pop-up) often appears non-functional because of modern browser security restrictions around local network access. TurboTax uses a browser-based OAuth flow to connect to Fidelity, and recent updates in Chrome, Edge, and other browsers block the desktop app from receiving the data unless you explicitly grant permission. Turbo Tax should describe the necessary fix. Also, big problem: A person purchased TurboTax for 2025. the person, when asked to prepare the tax online or on their computer the person said online. After filling out all the necessary information the person attempted to print the return. turbo tax said the person must pay $200 ? There should be a warning when a person selects “online” that they will be subject to a large unexpected fee. Especially when they already purchased the program at a local store. Would save the customer much pain and $$$'s.

After a respite where we had more complex returns given the death of two family members, we came back to compete our own return (which we had done for years previously). TurboTax never ceases to amaze me with its simplicity that can make a moderately complicated return seem easy with the guided process. The ability to import records from our investment providers is such a powerful function that make it possible for us to do the return ourselves. It's good to back with TurboTax!

The turbotax software can feel predatory to use. When moving through filing, fees add up and there is little explanation or transparency as to where costs come from or why they are added. This problem could be solved by adding an intial pricing feature "Hey here is our updated prices and why they are there!" , or even an intial tax entry with something like "Lets get you started on our Pricing Feature- Dont worry, information here will carry over to return once you select your level" Not that I expect somthing like this to actually happen, but it would increase my trust the program and build confidence about avoiding hidden fees. Also, this AI generated review topic box is annoying, every time a new 'suggested review topic' is selected it deletes the text I am typing. If I am typing quickly sometimes it deletes a whole line. I cant select them either? They just appear and dissappear randomly as I type...

TurboTax worked well for me this year. The only issue I had was related to entering K-1 and K-3 information. TurboTax wouldn't allow multiple counties to be entered on th K-3 like I received them from my investment firm. Turbotax indicted multiple K-1's would have to be entered for each additional country. However, that doesn't work because there is only one source K-1. Entering the K-1 a second time ends up being treaded like a second K-1, so all the numbers get doubled. There was also an issue with entering codes and numbers, where I entered them into TurboTax correctly as requested, but later TurboTax said I had put the numbers where the code is supposed to be. Other than that, TurboTax worked well this year

I didn't like that I had to pay additional fees at the end to file my state tax return. That should've been disclosed up front. And it keeps on trying to bill my for the audit defense program when I wanted to opt out. Feels very bait and switch. Or I was force to pay the final fees at the end to file.

when importing, your system does not fill in last year's 1099. it creates a new 1099 for the same institution and i have to delete last years. i also have another problem with the import function, but i don't know how to describe it other than it's cumbersome to get back and identify each different type of 1099 and start over. i think the prior years import was not as inefficient as 2025.

This is a horrible application. I am a CPA and know what I'm doing. I work on taxes for a living, and should be able to override fields and fix things, and still be able to submit electronically. The only option you give me is to mail it in, and send a physical check which I do not have. First and last time I will use turbotax.