TurboTax is always challenging. It often exhibits a bad user interface, asks you to fill in answers it already knows, cannot handle some tax situations, etc. I always run across some situation every year that I have a devil of time figuring out. Help desk is less than helpful unless I pay them an additional $60 for real help. The phone line help could not understand that I needed technical help and not tax help. Had to use AI and my own experimentation to fix an income input situation.

Too many steps to "upsell" within the program. Too many places the program "dumbs" down, rather than simply having spaces to transfer from forms (specifically in the interest and dividend sections). Bring back It's Deductible. That was actually a very useful part of the program. Best feature is the carryover from previous returns (why I come back) for things like losses. Kind of ironic that this year, I needed to upgrade because i had a 1099-B, which I've had in previous years, so the Premium. Even though, for 20+ year, deluxe was sufficient.

I don't have many investments, but it is still a bit confusing. The tax forms and questions though straightforward with the software, sometimes it asks questions that I don't understand. I then have to dig deep with search engines to figure out what it is asking.

After using Turbotax desktop for 30+ years and spending hours entering my 2025 data it now refuses to electronically submit the returns. All I get is the following useless error. And none of the suggested fixes listed elsewhere work. Hmm... it looks like we’ve hit a slight snag Your payment didn't go through Please try again or check back in a bit.

If I could assign a zero or even a negative number I would! I contacted support multiple time to no permanent avail (short-term successes only). EVERY-TIME turbo tax updated on my machine, I had to use another of the 5 downloads I purchased.. By the grace of God I completed things within the 5 downloads! Then when finishing up my taxes, including one state (of course TT tried continuously sell me Florida as well, well there is no state tax in Florida!) State was no where to be found. This is likely my last communication with Intuit, another software will be used next season. And I will try to convince Fidelity where I purchased from, to provide alternatives to this inferior product.

I have been using Turbo Tax for over 10 years. I don't think this years edition is as easy to use as prior years. I downloaded my 1099 from RBC and when I reviewed my return I found it missed so of my income. Additionally, when I tried to download my corrected 1099 on March 18th it wouldn't download. After several tries I entered the changes manually.

I had to call twice, and the in-person help was excellent both John and Elliot helped me solve my problems. Finding out how to call was extremely difficult. One was a software error that occurred during download. The other was trying to navigate back to change how I wanted to apply my refund, part to next year's taxes. It should not have been that hard to figure out. The AI help is 100% WORTHLESS!

This year had trouble with inputs of energy efficiency improvements claim credit. Turbo tax couldn't efile the taxes due to an error Had to delete the entry in order to efile loosing $600 credits. Also on the State efile (Alabama) I was keep getting an error on non resident form (I've been filing the same way every year). Tried multiple times until finally got through. Not sure will use turbotax next year for 2026 taxes

I would like to skip the software update when opening the software sometimes. Currently the update is mandatory every time I open the software or my return file. Because I want to have more control when to update the software so I can work offline and only connect to internet when I need a update.

It takes entirely too long to update. I am running very high internet speed and a modern computer. It should take that long to update software. I think Turbotax knows that there is a issue because it puts comments while updating like "we know it is taking a little longer than usual".