problem with your software is it sometimes pulls stuff out of thin air and acts strangely. example: while going through my income it suddenly came up with wanting to declare my Canadian pension income. it's never asked that before and I've used turbo tax for years. besides I've never worked or did anything in Canada. But after adjustments it gets the job done.

Not auto-filling the State of Colorado portion of federal adjustments I understand. Not providing enough information to help me figure out what goes there I consider a major fail on your side. When I did figure it out, I realized I had been missing this important deduction for many years. So far, catching it saved me $132 this year and amending 2023 to recover $62 overpaid to the state of CO. I have zero state tax owed and it's $25 to do a state efile. I told turbo tax I wanted to mail. Upon printing your program insisted that I DID efile and gave appropriate instructions for efile, NOT the instructions I needed (to mail). That actually took an unnecessary bit of time to figure out. FAIL

Had to call help line to get program loaded properly. Agent was actually ready to terminate call when solution to my issue was hampered by his inability facilitate screen share. I asked for senior agent help and was told there was no further help. Luckily I was able to see a way to get the install running.

Straightforward to go through. Intuitive and eas to use. Seems accurate (though, how would I really know?). Would be nice if the new senior deductions were shown explicitly, to see if I qualified for the max amount or if I'm in the phase-out range.

For the most part, I'm very happy with Turbotax. One issue that is irritating is how the program doesn't deal well with foreign taxes paid. I had 1099-DIVs from multiple financial institutions and the program was very clumsy at handling totals by country. I finally had to go with the "Various" classification for everything to make it all work.

I cannot e-file with Turbo Tax because my income is not taxable on W2's. You should fix this. Now I need to file an amended return and I can't find the form because you think I didn't file. Support used to be great but not anymore. I'm using another company this year because my computer uses Windows 10. Can you fix this? Getting too expensive.

program has become less user friendly and less stable over the years. The main focus appeas now be on in app upselling and coercing people to go online with a subscription model. Strongly recommend people evaluate alternatives. Hidden Ai commponents are making the product worse while increasing the ecological damage caused...

I've been using TT for several years. This is the first time I had to fight with it. (1.) It wouldn't import all the Schwab files I selected from a combined 1099 (1099B was missing). Customer service said for me to enter it manually. Not a big deal however the remnants that were imported created multiple entries I had to comb through to remove all duplicates. (2.) I believe it was because of the remnants of the 1099B that caused me to have to upgrade to the premier version, from the Deluxe + State. (3.) I E-filed 3 returns and now the software is telling me I've hit my limit of 5 free E-files. One of the returns had 2 text responses from the IRS as 'accepted' and 'denied' although I only E-Filed in once. Now I get to chase down which returns were successfully filed and which were not. I have yet to receive the text from the IRS that my last e-file was accepted which coincides with the notice that I have reached my 5 free filing limit. I still have a 4th return to file so it looks like I'm in for some more phone time with customer service to get this resolved.

WIsh it would remember more of what was entered in previous years. Like it should remember information on the type of retirement income. Who remembers five years later. If I entered it was an inheritage IRA, then it should remember it. Not sure why we have to pay to efile state returns. And why purchasing additional states is so expensive, half the price of the entire program!

I hate the 2025 version of Turbo Tax. What used to be easy to navigate is now near impossible. Even the simple process of starting a new return requires multiple steps, not the single key stroke from previous versions. Also the program is directed at selling additional (typically useless) added services to Intuit or paid advertisers. Again, I will seriously look for a new service next year.