after filling up all the data for fedral, it decided to upgrade and erased all the data. Stocks related info are terrible, although the file has all the info, this dumb software wanted me to enter everything. I don't understand why I paid $85 for this junk. It deserve 0 rating

I really love the desktop version. I tried to use the online and the fields that popped up to import my tax forms from my investment account were wrong. They asked for the document number and other fields, but when I entered them it said password incorrect and never allowed me to enter my credentials. I stopped my online entry and went back to desktop. Better screens, better help, better information

State Filing section buggy. Requires sign-in even using installed software version. No way to exit short of signing in (didn't have a sign-in) or hard cancelling, which I had to do from task manager. And presses hard to do state filing even though WA doesn't have state income tax. Pretty stupid. Should be able to take "NO" for an answer. "Senior discount" new this year. Some explanation would be good. Spent an inordinate amount of time trying to find where that came from; whether was accurate.

The software was difficult to load this year. I clicked on the windows option, but the button would not accept the input...said something to the effect of "windows not supported." I had to stumble around to find another way to load the system up. Also, the product got hung up on my W2 when I tried to enter in the paying institution address. It would not accept the imported input (which seems strange) and it said that only certain characters were accepted, but I only used "acceptable" characters...AND...it wouldn't let me progress beyond that screen. What it wanted (I finally figured out) was the address to be input via multiple boxes. I've had this W2 institution for 5 years now and never had a problem before.

Although the program seemed to prepare my taxes accurately, many problems were encountered when downloading the program, downloading company tax information(1099s, etc., purchasing state tax options and purchasing state filing charges. Frequent delays and program crashes were experienced. This was not my normal Turbotax from previous years.

I've been using TurboTax for many years, but this year I got no CD, and I found it very difficult to transfer data from the 2024 TurboTax file stored on my computer. I felt as though I was being forced, by your software, to use the online vs the desktop option. It took me hours of screwing around before it seemed to me that I was getting the same ease of use from the 2025 software version as I had become used to when using prior years CD based software. I will likely not be using TurboTax again.

I have used Turbo Tax for probably 25 years or so .,..however long they have been around. I had more issues this year with things than in any previous year. Trying to get my EV credit into the return unsuccessfully and then having to back it out and file without it. Then I had to do an amended return and for some reason it remembered that I tried to put it in earlier and made it an nonrefundable tax credit. In short I had to do my entire return and mail in a hard copy of the amended return. Needless to say I may look elsewhere for tax software next year.

TT is an amazing product for how much it does to help simplify the leviathan Federal and State Tax Codes. I can't imagine a better product. 1. During the filing process I was not asked to get an IP PIN so the first transmission failed. 2. During file TT said I need to mail in paper copies of my Fede tax return. This is not necessary.

Not very user friendly. There should be additional guidance or an explanation on each page. Biggest complaint is when filing in multiple states. I have a rental in another state. I had to keep switching back and forth from the federal return to the other state return so I could manually input information on the state return that was already included on the federal return.

I've been using Turbo Tax for over 10 years and it have been a life safer for all those years. Each year the tax programs have continued to improve and strengthen my confidence in using it. It is very accurate in tabulating my return and features have definitely improved over the years. The compatibility with the integration of my tax forms have been spot on and easy. Although I have not reached out for any support from the staff I am put at ease knowing someone is always available to assist me if I run into any difficulties.