I've used TurboTax for decades but I keep rethinking that decision every year. For more than a few years the quality of the product has declined every year. The decline has been very severe on State Taxes. I consider TurboTax to be almost worthless for my state taxes. It no longer transfers all data from prior years. It doesn't transfer some data from my Fed taxes that it could. It does an abysmal job on state estimated taxes. On the Fed taxes side it continues to degrade, year after year. IRA conversions are particularly cumbersome and poorly handled. This year estimated taxes failed. It did the calculations but erroneously told me I had zero tax liability for 2026. It really made me wonder how many other errors in logic the program had put into the taxes I was about to file! TurboTax need some serious AI integration to make it easier to use and to actually help uncover tax savings for filer.

I have used Turbo Tax every year since 1998, and the CD is the only way I will ever do it again. This year I purchased the online installation Premier Turbo Tax, and installing was a nightmare. I got stuck in an infinite robot screening with photos that kept coming up with no end. I finally had my son, an IT specialist for Boeing, install it for me, and it took him an hour to get around that robot screening glitch. Never again.

I was unable to download any information from my Merrill Edge brokerage account. Support only recommended trying again later. After a full week went by, nothing changed. I still can't download from there and I find it hard to believe I am the only customer that has had that problem. Navigating the various menus was not as intuitive as in past versions of Turbo Tax. I've been using Turbo Tax for the past 20 years and it took me more than twice as long to prepare my taxes this year than in any previous years.

changes to software this year make manual entries for interest and dividends very cumbersome. Entries should be separate. Always returns you to top of list. Import screen is always first. there should be fewer "clicks" to make manual entries. Even deleting an entry from last year that has $0 this year is difficult

I found the Web version very difficult (impossible) to use as I could not enter information when I had it ready and available to enter. Exasperated, I then moved to the Desktop version and could then move around to enter information as it became available. I will never even try to use the web version again!

This feedback is for the desktop version Turbo Tax 2025. All I can say is what happened?, did you stop investing on the download version...I see that you are pushing online. I purchased and downloaded windows version today, software crashed, on several steps, click done with income freeze, clicking done with deductions freeze and close...I re-installed to see if that would help but it did not. I have been a long time TurboTax user, I expected software to be more perfected after all these years, rather what I see is you have gone backward or intentionally lacking support for desktop version. I don't know if someone will review this, I sure would like some feedback.

At least 5 times while going through the step-by-step process, my screen froze and I had to close the program and restart. Also, when I saved the file and would come back, I'd have to start from the beginning again instead of TT holding my place. I didn't like that, this year, I had to upgrade to Premier because I had a 1099B (which I also had previous years and did not need to upgrade). I don't like the new format entering 1099 forms (those silly boxes - why couldn't TT know I was filing an individual return since that's the software I was using??) So much was just clunky this year. Not a fan - after many many years of using TT, I'm considering changing to something else in the future.

Most of the steps went smooth, but TXF file import for 1099-DA (Crypto Filing) was not smooth. Due to TXF file format is still not fully compatible with 1099-DA format, it asked to select whether it was for digital asset for EVERY SINGLE TRANSACTION, which was not feasible for near 1000 transactions I had. I ended up using import feature which is only available on online edition of TurboTax.

Previous years have been fairly easy without issues. This year there were issues with payer ID information. Allowed more than 7 digits in the entry screen but in the recap only allowed 7 and caused a error loop with no explanation. Had to call and get assistance. Passed the review process but then was rejected by Federal. Turns out there was an entry error that the review did not catch until it was rejected, Then the program highlighted it. This should have been caught in the review process. I did not expect these issues in a "premier" product.

I have used Turbo Tax for many, many years. After entering my 1099's it would usually ask do you want to enter more. It did not this year and it took me a while to figure out how to enter more. It did ask after entering my 1099R but not the 1099int. just a little confusing