Possibly due to a Microsoft update, I was unable to open TurboTax2025, one day after completing the tax submission information. I was able to contact Ms. Kelly, in western Tennessee, who provided excellent support in replacing my software with a uncorrupted version of TurboTax 2025. I was able review and submit my tax returns. Ms. Kelly was very professional, friendly and patient, as it required some time to correct the problem. She is an outstanding representative of Intuit-TurboTax. You are fortunate to have her as an employee.

Turbo was unable to properly handle the loss reporting on Schedule D regarding the sale of collectible items. Turbo tax apparently treated these sales as an investment rather than a personal loss and used the loss as a capital loss and included a $3,000 loss on the return and a carryforward loss to future years. The only way to correct this was to delete the transactions and not report these sales.

I have been using Turbo Tax since before 2011. It has just gotten better and better. They now have Schedule K. I now use the version with rentals. The software asks lots of questions and takes me thru every income, credit or deduction possible. I have never had a problem with it. I have never been audited with it (knock on wood). I remember 2011 vividly because I lost the software and couldn't finish my taxes. They helped me load the version I needed so support is also great. I use the computer version and have not had any problems. It interfaces with some banks and with software you can use to track deductions. Since I use it every year, it loads values from the previous year that it needs for the new year. I highly recommend using Turbo Tax.

I had conversations with two online associates as my older computer would not update. They were very patient and a huge help. As it turned out I feel pretty sure it was a filter block on my internet connection. I took the laptop to the office and used the business internet and it worked find.

Your help function is practically worthless. You will only respond to predetermined issues - which are about the easiest things anyone might ask. If it's a complicated question you don't have a canned answer for there is absolutely not help at all.

I have used TurboTax for decades, but this year was the first time I experienced major, frustrating issues. First, the software was incredibly glitchy, automatically entering random numbers into forms that did not match my data. I had to manually delete forms like Schedule A and restart the program just to clear the error. Second, the Federal Review process failed completely. Instead of catching all errors at once, the system made me submit, fix one single error, resubmit, and then fix another error. This tedious, one-by-one process was extremely inefficient. Finally, despite paying for TurboTax Advantage—which is supposed to include Audit Defense—I was hit with an unexpected $45 charge because I filed an extension. Since I filed my returns in September, TurboTax claimed I was outside the April 30th opt-in window. Charging extra for a service I already pay for just because I filed a valid extension is completely unreasonable.

auto fill previous years pin so the file won't be rejected after submission I had a problem with the program shutting down after it saved the program and was unable to retrieve the file or program. Praying and unplugging the computer for a day helped.

My returns were rejected because of wrong fed IP pin. Your message said to open the program and I'd be instructed on how to fix this. The instructions in the program did not direct me where to make this correction. I tried to do in the "forms" area, but couldn't edit the pin there. I finally googled where to enter the correct pin in the step by step dialogue. Thank goodness for google, because it would have taken a very long time to find it otherwise!

The partnership K-1, K-3 reporting is just as clunky as before, requiring you to create multiple forms for different income as well as foreign income. The drop down boxes that explains what is required in terms of entry is getting to be non existent. Same with the online help. Gemini was more helpful in addressing questions than TurboTax website!

Turbotax has improved over the years, and still has room for more. It has become more user friendly but still has some glitches. Experts contacted by telephone have ranged from very knowledgeable and effective from marginally helpful.