I have been using Turbotax for decades, and it is hard not to feel the quality has diminished over the years. The biggest disappointment for me is in the state returns. I buy Turbotax Premier because I have rental properties in multiple states, and I no longer have confidence that Turbotax is handling this complexity properly. In fact, I find myself doing all the allocation work offline, which is just not why I buy this software.

Every year Turbotax continues to get more and more frustrating. Endless popups to try to sell add ons. Poor directions. Forcing me through interviews I don't need. I am beginning to think I should switch to a different option or just pay a professional.

Turbotax failed to transfer the asset depreciation Schedule E figures/amounts which caused undue financial error and reduction in refunds. After preparing, saving, printing and filing a return, the actual return disappeared as though information was never entered other than personal information.

I've been a TurboTax user for approximately 20 years and I'd like to suggest two improvements. (1) I'm a single, senior taxpayer with most of my income through dividends and capital gains. I'm frustrated by TurboTax in that I can't actually see how my tax is calculated. The tax is not calculated from a standard table and I've never found a worksheet where you show the calculations. I'm left in the dark about knowing how my tax due was calculated and whether it's accurate. (2) I have never gotten through your foreign tax credit calculation without the final check showing an error. It appears that TurboTax doesn't auto-fill some of the lines in Form 1116, especially 1a and 3a - 3g, for which it already has the information. The definition of some of those lines is obscure, so if you're not going to auto-fill them, you need to provide clearer definitions for the user. I would be happy to speak with any of your people about this. /// Thank you

In theory Turbo Tax was going to generate a Form 1040-V after efiling. It never did, so I found a blank one and filled it out myself. I do always get frustrated with he way Turbo Tax does things. It is hard to jump back and fix minor things, you have to redo a topic from the start often.

I have been using Turbo Tax for 15 years and been satisfied with the service. This year was an entirely frustratingly different experience. My return was rejected because Turbo Tax said there was local id information needed but there were no local taxes or id. I was bombarded with solicitations to pay for help throughout the process of entering information. I had the distinct impression that Turbo Tax was creating hurdles that would require me to pay for help. Today I received an IRS notice that my Social Security benefits were not taxed correctly. When researching the problem I noticed that this was a common complaint and was passed off as user error. I think the users were set up for error. This had never been a problem in the past. I'm thinking it's time to find new tax prep software.

Usually pretty good -- had to file an amended and that wasn't easy and turbotax gave some conflicting answers. Adobe complained the PDF generated had errors. Was told I had to file fed by paper, then it offered to e-file. Offered to efile state, then couldn't becase had not efiled fed.

1. It's a black box. There is no explanation of how the figures I enter will impact my overall taxes, which would be helpful for planning. 2. I can no longer keep charitable organizations sorted alphabetically. Since I carry over about 30 - 35 each year, the random order is a pain in the neck! 3. For certain deductions, there are income caps or other limitations, but Turbo Tax doesn't tell you that until you've spent an hour or two digging up all your records and entering them, only to find out that you weren't eligible in the first place. The whole program could use WAY more user experience testing.

I have had several problems this year. The biggest issues is my grandson who got married and is filing as Married Filing Separately. TurboTax does NOT make it easy to transfer income and tax withholdings between the person you are doing the taxes for and the spouse. The community property split is not written well and hard to understand. I found on the help community a way to put the spouses w2 in and play around with the amounts to achieve the result that was legally required. The interface in forms mode had issues too. It populated the spouses residency data from the primary taxpayer. There was no way to fix this manually. The spouse was a full year non-resident but Turbo Tax kept copying the primary taxpayer data to the spouse with no way to stop it. I tried to uncheck a box that said copy primary taxpayer data but it would not uncheck. Really a pain.

When I first used TurboTax to file my taxes (~2007) your product was truly revolutionary and accurate. But this high mark has been deteriorating ever since and now it is not confidence inspiring. This is so much so that over the past several years I've been looking for a higher quality product. And it isn't just the core software. You now feature more advertising than ever before, the costs of the software continues to go up, the "interview" questions are still sometimes ambiguous and so I wonder if the quality of what you sell is a good value.