I got instant help from a live person to load my 2024 form, then I went through the process and it was straight forward and fast. All my forms easily laded from my partners. Great experience.

I spent hours this year working with the desktop version despite my many years of experience with this product. Highly likely I will change applications for 2026 due to the multiple difficulties I experienced.

I lost $55 of my Federal Refund due to hidden costs in Payment Options. I have seen many complaints about this same problem. Doubt if I will use Turbo Tax in the future

You sell the premier that has all capability yet need yet its a continued upsell to higher priced products, paid assistance, on-line products that are not wanted, and other nuisance that takes away from the product you sell.

Another year, another successful transfer of data from last year, imported my financial data from broker, signed up for audit protection, pushed the button to submit electronically, IT WENT THROUGH successfully!

the $45 is a rip off - there was no explanation and it's not a mandatory service. it should have been a CLEAR explanation that if using the refund to pay for TT, $45 would apply. BAD business model

I have used it for years without problems. I do find keeping track of passwords difficult and spend extra time locating and implementing the security procedures each year.

I just typed a lengthy explanation of a problem (and a suggestion) in the screen before asking for if I was pleases and would recommend Turbo Tax. PLEASE READ THAT. Too long to retype here.

Get rid of the AI - you have always done well without it. I have used Turbo Tax since its inception and will continue to do so as long as AI does not take over.

This is the best way to do your taxes. All you need to do is answer simple questions and input numbers. Not sure why I didn't do this sooner. Had one small problem with a form, called support and they had me all fixed up in minutes.